We went to dinner one night with 4 Czechs and 3 Americans.five of us ordered the trout, one ordered the pork, another something else. After it took 2 1/2 hours to receive our food, I was thinking it better be good. Really, 2 1/2 hours, no joke. They had said they had to get catch the trout, gut it, etc. However, the trout tank was right next to us, not far at all. Once we received our meal, everyone at that once famished, I took one bite of my rice and wanted to spit it out. It was sitting in a pile a could water, tasted horrible, and wasn't even the consistency of rice. My trout was just OK, edible, not too exciting. Though, I had to give about half of it away because someone else who ordered trout got something that wasn't trout, completely inedible fish, with black mud coming out of the middle, also which smelled and tasted like a dirty basement. Complaining to the waiter that this fish was not a trout, but more so, not even edible, he seemed to dismiss the idea that the customer should be satisfied with their meal. Nope, not a care in the world. After leaving the meal on her plate, dishes we cleared. It was 9 30 pm at that point, and as I said we arrived around 6 45, and it took 2 1/2 hours to receive our food. My father wanted to order another bottle of wine, at which point the waitress replied, sorry sir, our restaurant is closed now. Maybe closed for us, because at that point, they decided they didn't like us, and the fact that a disgusting fish couldn't be eaten, they didn't feel like serving us anymore. Yet, e table behnd us just began to order their food...funny how those things work. My father, a Czech American, spoke to the other waiter, and the bottle of wine did need up coming. Our meal was over, we wanted to leave and get desert and coffee somewhere else. But, the best part, before we left, my father pulled the waiter over and began speaking to him in Czech. He said that he had never been treated so poorly in a restaurant, had never experienced service so bad, and that there was not a care in the world in pleasing the customer. I ws furious, didn't even want him to pay, though, he said at that point, it's not even about the money. The waiter replied, oh, but, I'm just a poor waiter...point of my story is that however a restaurant may be, the customer is first priority. Here, at the lovely Romanticky hotel, the customer doesn't matter, the food is horrible, but, they do have a camel!
- Official Description (provided by the hotel):
- Romantic Hotel Mlyn Karlstejn has unique location in the beautiful surroundings of the Protected Landscape Area of the Czech Karst, on the banks of the river Berounka, under the medieval castle Karlstejn, 25 km from the centre of Prague and 15 km from the international airport Ruzyne. Hotel disposes of a total of 21 stylishly furnished rooms, restaurant with a summer terrace, conference premises, relaxation centre and adjacent private island for organizing various social events -parties, weddings etc. Hotel serves also as a convenient point of departure for tourist trips to the wide surroundings. ... more less
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