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Ibis Firenze Prato Est
Ranked #1 of 10 Hotels in Campi Bisenzio
Reviewed 29 July 2013

Excellent value for money if you are passing through, friendly helpful reception staff but in common with other reviews the air conditioning could not cope with the 36 degree outside temperature. Adjacent shopping center is open on a Sunday serving food which is a plus point. Will be staying again in about 3 weeks on the return leg of this trip.

  • Stayed: July 2013, travelled with family
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Thank HyddaMedras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 July 2013

It's very far from center, you really need a car. The staff was not very helpful. It's near a comercial center which is very ok. Rooms are ok. Free parking and Inet. It's not one of the best Ibis I've seen in Europe but it's ok for the price.

  • Stayed: June 2013, travelled as a couple
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Thank Teo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013

The poorest Ibis I have stayed in anywhere I've stayed in anywhere & I have stayed in many in over 30 countries. Poor service from reception staff, which I can only attribute to poor staff training. We had to ask for basic items at breakfast, like milk.
The room was very warm & the A/C unit was not coping with the heat. Very disappointing, as I normally find Ibis staff are well trained, friendly & helpful. Every thing we asked about, seemed too much of an effort. Not a well situated hotel & too inconvenient for easy travel to Firenza.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank FrankVenice_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMH3305, General Manager at Ibis Firenze Prato Est, responded to this reviewResponded 24 June 2013

Dear FrankVenice,


I am sorry to hear that your experience at the hotel was influenced by what was perceived as poor service from our reception staff. Your opinion is very important for us as ibis hotels always tries to offer the best service available, I will review our training plan in order to be able to offer the service requested by ibis and Accorhotels.
Concerning the AC-unit, we have had problems with the central unit which has been working at only 50% during the first half of the month of June, as of 20th of June the problem has been resolved.

Best regards,
Stefano Vigolo
General Manager ibis hotel Firene Prato Est.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2013 via mobile

We spent 2 nights and we paid 45 euros per night which is amazing for Italy. Conditions are very good, ibis standard, rooms are clean amd wuite spatious. We had a car, drove to Prato, left the car there firing the day and took ghe train to Florence. Apart from this location inconvenient we found it great. Basically we saved momey for some great dinners down town so I definetely recommend it for a budget trip. Around the hotel there is a commercial area so not very appealing to walk by. Unfortunately there is no gym in the hotel and also the area is not suitable for jogging do from this standpoint I was not very happy. And wi fi is free and good speed. Overall good value for the money.

  • Stayed: June 2013
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1  Thank ralirina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2013 via mobile

Cheaper than staying in town and as we had a car it suited our needs. If I went to Florence again I would stay in the city, this area is quite diverse. There is a McDonald's nearby if you are really stuck for cuisine options..

  • Stayed: July 2012
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Thank zeeshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2013

Normally we would choose to stay in the city when visiting somewhere like Florence but were hiring a car for part of our stay to explore Tuscany, Ibis was central to Tuscany and to be honest it had free parking so we thought we would stay here. Website said bus stop was close for when we wanted to go to Florence!

We have always had good experiences with Ibis hotels but arriving at its location which looked like the middle of nowhere really we were unsure what to expect. From check in we only had great experiences.

The staffs English was more than satisfactory and we had picked up enough of the basics since arriving from Australia to fill in the gaps. They were helpful with anything we needed or asked about, very patient and nice.

The hotel itself was very modern, always clean, had everything we needed and considering we were exploring most days the size was more than ample.

The bus was actually great. The stops were only a few minutes away from hotel. We used it four days. On weekends it was only 20 mins or so into Florence and they ran regularly. Ibis staff will happily print timetable. Weekdays took longer but to be expected in peak hour, maybe 40 mins. Bus drivers were really helpful, we only knew the basics in Italian and they filled in the rest. In Florence you need to find CAP regional bus stop about a block away from Firenze SMN station and head towards Prato Est. Again CAP staff very helpful.

The Gigli shopping centre is across the road from Ibis and is more than satisfactory. Not too sure what previous reviewer was expecting or wanted but considering its location and what else wasnt around i was impressed and found it very handy. It had plenty of dinner options till late at night at reasonable prices, big supermarket, cafes. There are plenty of clothing stores and the like but if you are going to go to clothing stores etc you would do it in Firenze. There was an Apple store, Vodafone etc.

Again very little English happening around this location and even Prato itself really but that to me was part of the charm and it really made us learn more Italian which was great and everyone was very patient and helpful. Overall we enjoyed the local feel so thanks Ibis Prato. And from what i could tell this Ibis had more to offer than Ibis airport.

And to finally finish this Ibis enabled us to find, thanks to Tripadvisor, Pepe Nero. What an awesome dining experience! We have dined at many a place in many countries, and this a must do.

Room Tip: Any room i would think expect for 500 rooms... which are on ground floor?
  • Stayed: May 2013, travelled as a couple
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Thank ellanor10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2013

This was a last-minute hotel stay while we waited for our luggage and for the apartment we would move into in Florence for the summer. It has most amenities you can ask from a hotel in the U.S. except a bathtub. It was very peaceful and quiet, in an area pretty much dominated by a commercial center. We felt pretty far away from everything, but the staff was excellent. The food they served was pretty decent. Coffee selections were GREAT. Martina, Valentina, and so many others made our stay very comfortable and memorable. Thanks so much.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank MonSterZora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Firenze Prato Est

Address: Via Fratelli Cervi Localita Capalle, 50013, Campi Bisenzio, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Campi Bisenzio
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Campi Bisenzio
Price Range: £46 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Firenze Prato Est 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Ibis Firenze Prato Est hotel is located in Campi Bisenzio, 11 km from the centre of Florence, in a shopping district close to the I GIGLI centre, and 5 km from the airport. Its location is ideal for business or tourist stays. It has 127 air-cooled rooms, including 8 for disabled persons. You will find a bar open 24/24, a restaurant and free outdoor parking. Guests on a business trip Wifi Internet access. ... more   less 
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Also Known As:
Ibis Firenze Prato Est Hotel Campi Bisenzio
Ibis Campi Bisenzio
Ibis Hotel Campi Bisenzio
Ibis Firenze Prato Est Province Of Florence/Campi Bisenzio, Italy

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