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Reviewed 20 October 2007

The hotel is beautiful and has a striking view. Our room (103) was large, had a patio, and a jacuzzi tub. However, there are too many negatives to recommend this hotel.

The greatest negative is the location. As was mentioned previously, the place is impossible to find. The instructions are not only inadequate, they are actually incorrect. There are no signs in Figline Valdarno for the first two turns you need to make. And the sign at the entrance road is lost among many other signs and written in a script that is very hard to read as you are driving. We lost hours on our first and second days trying to get to the hotel. Every
time we finally arrived at the hotel, we were in an aggravated state.

The second negative of the location is the time it takes to get anywhere. To get to most any destination, you have to drive back to A1, which entails traveling back to Figline Valdarno and then traveling either north or south to the next town to gain access to the highway. It is actually faster to reach Tuscany destinations to the south if you are staying in Florence (which is to the north).

The third disadvantage to the location is that you are literally in the middle of nowhere. The hotel is situated between Gaville, which is a few buildings, and Figline Valdarno, which is a congested little
strip town. There is nothing to do at the hotel and nothing much to do in these towns.

Since you are basically captive at the hotel, you will have to eat at their single restaurant each night. We felt the food was good, but
it was a bit stuffy. (There were many people in suits – although some
were also in jeans). The only alternative is snacks from your mini bar – there are not even vending or ice machines.

While the restaurant service was fine, the front desk was generally curt and the service was average, at best. For 215 euros, we expected
more. And that was the other problem with the hotel – for all its beauty, it was tacky. Management doesn't care, and it shows.

Swimming pool – ice cold. Outside jacuzzi (10 feet from the pool) – cool water (not even warm), and it costs 5 euros each time you want to use it. Parking – close by for the first 4 cars, otherwise, park down the hill and climb the steps. TV – about 20 channels in Italian. TV stations in English – 10 euros. Movies – 20 euros. Internet – 3 euros for 1 hour, 10 euros for 12 hours (extra charges if you don’t have your own laptop). Coke, water – 3 euros. Coffee –only from room service, which tacks on a 5 euro delivery charge. Drinks – a bar exits, but it is never attended (or even lit up), so again, only available through room service. Fitness equipment – none. Towels in your bathroom – big and fluffy and smell of vinegar.
Non smoking rooms - come with ashtrays and the smell of previous smokers (faint, but there).

We also stayed in Rome, Siena, Florence and Venice. Only this hotel left us with a bad taste in our mouths. Cheezy.

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3  Thank AmcGmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2007

Wonderful view to the valley from a renaissance villa with many beautiful terraces. Kind staff. Good food. But some problems: Poor breakfast, no heating before the 15th of October, no lunch after the 1. of October and no information about this. Still this is a place for a wonderful and relaxing holiday.

  • Stayed: October 2007, travelled as a couple
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2  Thank Assistant-Professor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2007

I also booked the special rate of 180 euros for a junior suite through booking.com (they now offer it at 258 euros) and was concerned after reading the negative reviews. So I confirmed directly with the hotel 2 weeks before arriving and was assured that I would receive a junior suite with balcony and on the first floor as I requested. When we arrived we were told that a suite was unavailable with no good reason and there were no managers to speak with because they were all, ironically, at a hospitality conference. My husband and I were offered the 4th floor room which I politely refused after seeing it and instead agreed to a 2nd floor double room in an adjacent building. It was a nice room but oddly the persian rug was rolled up in a corner so I wasn't sure if the room had just been finished or that they didn't want to get water on it (it was raining). We decided to make it an early night but from 9 p.m. until after midnight there was pounding coming from below us. It turned out that they put us above the kitchen and what I thought was construction noise turned out to be food preparation as if they were tenderizing meat. When we complained the next morning they stated that we were the first people to complain of the noise. And when we pressed as to why our reserved room had been given away she said that she didn't know either. She called one of the managers at the conference and they lowered the room price to 140 euros and comped our breakfasts. They would have charged us 20 euros each for a continental breakfast.

It's a lovely hotel but lacks warmth and they certainly can't be trusted. This was our only negative hotel experience during the 2 weeks we were in Italy.

Also, please note that we came from the Chianti region (not the main road) and even with a detailed Google map the place was impossible to find. There are no road signs and the only hotel sign we saw was a small one at the entrance to the unpaved road leading up to the hotel. Make sure you leave plenty of daylight to find it.

There are alot of other nice hotels in the Chianti region - I'd pass on this one.

  • Stayed: September 2007, travelled as a couple
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3  Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2007

The room we stayed in (#102, a junior suite), was beautiful and had three entrances onto the terrace. We loved the views, and the hotel itself is gorgeous. The restaurant is pretty good and we enjoyed sitting out in the outdoor dining area for both breakfast and dinner.

However, BEWARE, as they have a tendency to 'lose' reservations. Despite our printed confirmation, they only had us down for 2 nights out of our planned 3-night stay. And because they were full on the night we arrived, they directed us to stay at another hotel a few minutes away - Villa Casagrande. This is an inferior hotel on a busy, unattractive stretch of road. La Borghetta did pay for our stay there, but that did not make us any less upset about the experience. What was shocking to us was that according to the receptionist at Casagrande, La Borghetta was paying for THREE other people's rooms that night (due to overbooking). They have an arrangement with the other hotel in which they send all their 'overbookings' to them. This obviously happens all the time.

Once we finally checked in, the rest of our stay was pleasant enough. We were happy with our room and some of the people at the front desk were quite helpful. We had a quiet, relaxing stay.

My only other comment is with location. The nearby town of Figline Valdarno is an ugly, working town with not much to offer. It made for a depressing drive on our way in. The hotel is literally 5 minutes from the end of town. There are not many good restaurant options nearby.

From the hotel, it is about a 25 minute drive to the nearest of the charming towns of Chianti. This makes for pleasant daytime driving, but we didn't want to drive it at night because the roads and turns can be confusing. So nights were rather uneventful, and we simply ate at the hotel.

Overall, the hotel is beautiful and we enjoyed our stay. We chose to forget the depressing town of Figline Valdarno and focus on the towns to the West.

Stayed: September 2007
2  Thank amc77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2007

We were unfortunate enough to stay at room 302 (charme room) of 4th floor for seven nights. Based on the photos of the hotel's website, we expected a friendly luxury boutique hotel but upon arrival we discovered that all this hotel has is a good photographer...
Location: Figline Valdarno is definately not the most attractive town in Tuscany, we however found it a very convenient base for day trips to Florence, Siena, Arrezzo, Cortona, Montalcino etc. The hotel is located in an nice hill between Figline Valdarno and Gaville, which is a very nice small village. The views and surrounding area is wonderful- lots of trees, vineyards etc. The hotel is totally isolated- the nearest house is about 15 minutes and the nearest restaurant about 30 minutes on foot, which means that car is more than necessary.
Room: As stated in previous reviews, all 4th floor rooms are attik rooms, large enough but with only with two TINY windows- the first on the ceiling and the other high in the wall (see pictures). This means that not only there is no view but also that the room is dark and has a prison-cell feeling....Furniture (IKEA) and the painted walls were fine but these were not enough to hide the non-attention to detail (see for example the photo with the lamps on the floor!!). They had a sortage of bath foam at the whole duration of our 7 nights stay (they told us that their provider was on holidays!!?) and the rest of the bathroom amenities were never replaced despite of our daily complaints.
Breakfast: absolutely disappointing (a couple of pastries, juice, coffee, cereals)-fortunately we've booked room only and had breakfast there only once.
Service: Reception staff was either rude or insufficient. There were only two waiters available during breakfast and dinner time serving at the restaurant. The bar/cafe was always closed- we had to search for a waiter at the restaurant and request to get us a drink. Waiters were kind and helpful but certainly not enough!
Spa: In this hotel, "spa" means empty treatment rooms. As previous review suggests, upon check in they ask you if you would like to have a spa treatment during your stay, so that they arrange an import of a therapist.
Pool: Small with limited number of sun chairs. No waiters around, should you need a refreshment, you have to ask at the reception.
Based on the above, we thought that the daily rate of 165 Euros (without breakfast) was an absolute rip-off. Tuscany is wonderful and with this money, you can certainly do much better than that...

  • Stayed: August 2007, travelled as a couple
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5  Thank Elena_GR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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