The hotel is located in Vals/Valles - easily accessible by car, not quite so if you arrive by public transport as we did. A phone call in advance secured us a lift by the hotel bus though. The hotel itself is located in a mountain valley (as the village name suggests). In winter, make sure to catch the crisp sunny hours for outdoor activities - of which there are lots: skiing, cross-country skiing, ice-skating (natrual rink!), snow-shoeing, sleigh rides (in Meran), toboggan/sledging, après-ski ;-) Blue skies, lots of snow, splendid sun... We had it all in Vals/Valles!
The sun sets behind the high mountains somtime between 3 and 4 p.m. (a little early, yes), BUT that's when it's time to hit the spa (well, after a "Jause" (hearty snak), if you wish). Three saunas (finnish, bio, and steam), two nice relaxation rooms (difficult choice between warm waterbeds and fun swings...yay) and an indoor/outdoor pool will help you get the cold wind of downhill races out of your trained muscles!! Nice massages etc. too (to be booked ahead). All the pampering is intensified by the scent of mountain pine (generous wooden flooring/panelling of the spa (and some of the rooms too)).
Evenings and mornings are the times where the hotel itself deserves to take centre stage! The Erlach family does EVERYTHING to make you comfortable in their beautiful, charming and welcoming hotel, and surely that's the best bit of it all. Food is excellent as is the service. Lavish buffet style dinners alternate with cordial table service (choice of 2-3 à la Carte menus (incl. 1 vegetarian option)). The quality of the food is great - a mix of local and mediterranean dishes, needless to say that both are delicious. Good choice and suggestions also of wines & spirits.
The hotel attracts a nice and easy-going mix in terms of clientele. Families with children, couples, as well as regulars in their prime age+. Socialising is easy, both in the hotel as during one of the fun outdoor activities organised by the hotel. (The snowshoeing is not to be missed!!). Occasionally there are music sessions in the hotel (accordeon or keyboard).
The only thing that could do with that little bit of extra attention is the service for folks without cars. E.g. having the local bus time table at hand or organising and communicating transport opportunities. Everything else was top-notch.
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