We just returned from a week at Ti Kaye. It is a beautiful place. The rooms are comfortable, and each room has deck with a couple of super relaxing chairs and a hammock, from which one can look out on the water. The beach is perfectly nice, and the snokeling is great. We spent the first three full days (and our final full day) relaxing on the beach, snorkeling, and using the free kayaks. We also did the wine tasting with Cleus, which was thoroughly enjoyable and entertaining and a very good deal at $45 a couple. In the middle, we did the Land & Sea Tour and the Piton Climb. The Land & Sea Tour was fun, and, after doing it, you can say that you saw a bunch of stuff in St. Lucia (the volcano, the botanical gardens, the sulphur springs, the waterfall, etc.). The Piton Climb was difficult but exceptionally rewarding. We will be looking at our pictures from the top of Gros Piton for the next 50 years. We ate virtually all our meals at the hotel. They weren't cheap, but if you load up at the breakfast buffet, you won't need to eat again til dinner, and the portions at dinner are huge and can be split. The final night we did the Fish Fry, which was nice, a good change of pace from the dinners in the restaurant every night. The restaurant, bar, and beach staff (and the drivers) were all great. So, it was a great trip!! Unfortunately, the hotel's operational side has some issues.
For instance, on travelocity, we booked (and paid for) an "oceanview cottage," which, as I understand it, is an upgrade from the basic "oceanview room" because it is not attached to another guest's room by a common wall. Unfortunately, we were still put in an attached room. We should have complained, but it was a couple of hours before we noticed the attached wall and we'd already unpacked, didn't feel like dealing with it, and, without ready access to the hotel's website, we couldn't confirm we'd been "downgraded." Anyway, it didn't really affect our enjoyment of the room. All of this is to say that I would recommend (unless you want the plunge pool) just booking the oceanview room.
Also, for the hotel to claim it has a "gym" is a stretch. There are no treadmills, no ellipitcal machines, just a single exercise bike, a few weight machines, some free weights, and a bizarre "stepper" thing that I couldn't make work.
The Spa is just OK. We aren't spa people, but we had a $200 spa credit from our package, so we booked the $200 couples massage thing. The spa is very pretty, but, upon our arrival, there was a lot of confusion (caused entirely by the front desk) about what package we had booked, which I think made the massage people a little sour (because they had prepared for a different package) and it just made the whole process a bit of a hassle.
Also, we got our pre-bill the night before we left, which listed the charges we incurred. We were charged for an (expensive -- $114) meal that we hadn't eaten. So I went down to complain, and the front desk person consulted her receipts and confirmed that our room had been mistakenly charged for an extra meal that night. Consistent with the general haughty and moody attitude of the front desk and adminstrative staff, there was no apology, "just here's a new bill."
There was also nothing to counter-balance all of these annoyances. No great moments in customer service. Indeed, our hotel transfer van back to airport was to leave at 11 a.m. The front desk said to call when our bags were ready so the bellhop could drive up the road to get them. I call at 10:25 and we head down to meet the van at 10:45. Still no bellhop. Finally, right before 11, with the van waiting and still no bags, I go into the front desk office and the front desk woman, seeing me, snaps "just wait outside. The bellhop will be here in a few minutes!!" Other than the driver, these were the last words anyone from Ti Kaye said to us.
- Official Description (provided by the hotel):
- Overlooking Anse Cochon Bay Ti Kaye Resort & Spa is located on the serene West Coast and is simply known as Ti Kaye, (which means small house in the native creole patois language of Saint Lucia). With only 33 rooms, 2 bars & restaurants, the Kai Koko Spa and a 600+ bin 'Wine Kave' there is no better place for romantic relaxation - combined with some of the best snorkeling and diving to be found anywhere on Saint Lucia right off the beach. ... more less
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- Also Known As:
- Ti Kaye Village Hotel Castries
- Ti Kaye Village Castries
- Ti Kaye Village Resort St Lucia