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“Excellent accommodation at great value”

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DoubleTree by Hilton Cape Town - Upper Eastside
Ranked #1 of 2 Hotels in Woodstock
Certificate of Excellence
Reviewed 16 July 2013

Our expectations of the Loft apartment were exceeded, the room was beautiful and well kept. The restaurant and bar staff were helpful and catered to our every need. We will definitely return to this lovely hidden gem.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Candice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 29 July 2013

Thank you so much for your comments- it is so wonderful to get such positive feedback.

We look forward to welcoming you to our hotel again soon !

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1,084 - 1,090 of 1,336 reviews

Reviewed 15 July 2013

We stayed in this hotel in early May 2013.We checked in to the rooms that were moderately clean.The rooms are smaller than standard rooms.However next day we were harassed by the hotel staff asking us what time we were going to check out not once but twice.Mind you they were doing this at 9:30 in the morning.Having stayed at hotels in almost 20 countries in the world this was really a rude suprise.I would not stay in this hotel in future.

  • Stayed: May 2013, travelled with family
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Thank Gaurav_Chandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

From the moment you enter into the hotel's entrance gate, you wonder if this was the right hotel for you, but you are quetly surprised when you walk into the entrance hallway and find your self, surprisingly mesmerised by the wonderful, modern decor of the reception area. The staff are very helpful, the breakfast, lunch and dinner staff are so attentive, they make you feel like you are at a five star establisment. The rooms a spacious, with the normal ammenities we have been acustomed to in a four star hotel, but the ambiance and the mood of the hotel, is relaxed, and very socialble. The breakfast was superb, lunch could do with a bit of variety as well as the dinner but overall, it's was a pleasant stay.

Room Tip: ' Ask for rooms with a view of the mountains, they are breathtaking to wake up to"
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  • Stayed: July 2013, travelled on business
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Thank Neo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 19 July 2013

Dear Neo M

Thank you very much for your review and kind words. We are always pleased to convey warm reviews of our staff back to all. It certainly is a just reward for their everyday efforts.

We hope to see back at DoubleTree by Hilton Cape Town soon.

Best regards

Francois Steyn

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Reviewed 9 July 2013

My last to Upper Eastside was in September 2012. I was impressed that the hotel is now part of the Hilton group, décor impressive and food awesome as always. I was impressed by the client centeredness of the front desk team on duty when upon check-in there was a booking hiccup between my travel agent and the hotel, I was graciously provided with room key, "warm chocchip cookie" and reassured that the booking issue will be resolved. the issue was resolved professionally behind the scene by hotel team. to my surprise the evening after my return to hotel, a front desk gentleman delivered to my room Bottle of Wine! Platter of Biltong, health cookies and nuts! what melted my heart was the personal letter from the Reservation Manager! having travelled extensively this was my AHA moment about the true meaning of hospitality. I will be back for the fourth time!

Room Tip: request for mountain facing room to have an awesome view of Table Mountain.
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  • Stayed: July 2013, travelled on business
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1  Thank Koki80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 10 July 2013

Thank you so much for your positive comments. It is so encouraging to receive positive feedback from guests after what could have been a bad experience for you.

We look forward to your return.

Best Regards

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Reviewed 8 July 2013

DoubleTree by Hilton in Upper East Side is a good business hotel. The location allows for easy access into the city centre or the N2 highway. The value for money is very good and the fact that I can earn or use my Hilton Honors points is great.

  • Stayed: July 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Shaun Terence N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 10 July 2013

Thank you for taking the time to post a review- We are delighted that you enjoyed your stay. We look forward to welcoming you back to DoubleTree by Hilton Cape Town Upper Eastside.

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Reviewed 7 July 2013

cleanliness,free-spirited,friendly and a warm welcome to the Hotel. i have recommended this Hotel to all of my family and friends and shared lots of photos to them and the excellent response i got of the hotel and many is interested in visiting your hotel. sharing my experience at your hotel was pleasant to share to all my friends and family.

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Veranay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 19 July 2013

Dear Veranay J

Thank you very much for your feedback after your stay with us. We will certainly share your compliments with the rest of our staff.

We hope to see you back soon.

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Reviewed 6 July 2013

I am a hilton gold card holder travelling with my wife and baby. i booked this hotel with some trepidation due to its location but to get a fabulous duplex loft suite with expresso machine for less than R800 a night how could I resist.

The location of the hotel is not ideal in terms of not being walking distance to the CBD, waterfront or tourist areas, however the hotel offers excellent accommodation for a fraction of the price of a waterfront hotel and I can thoroughly recommend.

The service is professional, I was recognised as a gold card holder on arrival and given complimentary breakfast. The cot we were given for our baby was virtually brand new and duplex loft was fantastic.

Breakfast was not huge but had all the essentials and great coffee, we also drank at the bar and dined at the restaurant (I can recommend the chicken curry).

There is a small pool and gym that can be used but are also open to non guests.

Overall I would definitely stay here again in a loft suite if he rate us good

Room Tip: Book a loft suite, you will not be disappointed
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  • Stayed: June 2013, travelled with family
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2  Thank p750777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 10 July 2013

Thank you so much for your commetns - we are delighted that you were able to enjoy our Loft Suites.

We do hope to welcome you and your family back to DoubleTree by Hilton Cape Town Upper East again !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Town - Upper Eastside

Address: 31 Brickfield Road, Woodstock 7935, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Woodstock
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Woodstock
Price Range: £66 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Cape Town - Upper Eastside 4*
Number of rooms: 183
Official Description (provided by the hotel):
Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more   less 
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