I am from South Africa and live in Johannesburg. I went to Cape Town for a December holiday and stayed at the hotel. The good points are: modern design, neat and convenient facilities including its location where it is easy to travel to various sights in and around Cape Town, the hotel also provides a shuttle service to the waterfront. The bad points: the staff are unfriendly and incompetent. The hotel staff are disorganized and unhelpful in general. We booked for 9 nights but when we got there they had no rooms available for checkin, we had to wait for over 2 hours for them to find one for our 2 friends. We got our room immediately and was the smallest in the building despite our long stay. Carmen in particular has the worst attitude, she refuses to help and has a terrible attitude. Adrian at the bar is just as bad but in general the staff themselves seem like they don't want to be there or help anyone, scrambling at times to seem busy to avoid attending to guests - very strange behavior indeed - something I've never seen in my travels across the world. Overall it's a good hotel but I'd stay there only if I couldn't find something else.
- Official Description (provided by the hotel):
- Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more less
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