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DoubleTree by Hilton Cape Town - Upper Eastside
Ranked #1 of 2 Hotels in Woodstock
Certificate of Excellence
Cape Town, South Africa
1 review
“Conference”
5 of 5 bubbles Reviewed 25 February 2014

Excellent conference experience at DoubleTree by Hilton Cape Town on Saturday 22 February 2014. Deidre and team delivered exceptional service through the organizing and running of the entire conference. Thank you.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank & Mrs G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,200 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Durban, South Africa
Level Contributor
165 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 22 February 2014

An affordable hotel with large comfortable rooms, spotless big bathroom and friendly staff.
While not in the hippest area of Cape Town - the hotel offers regular shuttles to the waterfront so that you don't have to navigate your way there if you are not familiar with the city (or don't have a car).
It was a convenient choice for me as I was attending a conference at the hotel - and was a very positive experience. Each guest is given a hot chocolate chip cookie on arrival (a nice touch).
I will definitely stay here again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngelaBax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 9 April 2014
Thank you very much for taking the time to review our hotel - we are delighted that you enjoyed your stay with us. The hotel is situated in Woodstock which is fast becoming one of Cape Town's Hippest Urban Area's we are very lucky to have the Biscuit Mill located moments way which is home to the Test Kitchen and Pot Luck Club restaurants as well as the phenomenal saturday food market at the mill.

I am delighted that you made regular use of the free shuttle service we offer to the V & A Waterfront - pleased that you enjoyed our signature chocolate chip cookie.

We do hope to welcome you back again soon.

kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgewater, New Jersey
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 21 February 2014 via mobile

Stay here for 3 nights on a personal vacation. The staff is friendly however it appears as though this is a new property for the Hilton brands . It is not in a great area but about a 15 minute drive to the V&A Waterfront.

Stayed February 2014, travelled solo
Helpful?
Thank USCG90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 February 2014

My Wife and I recently spent a fabulous weekend at the Double Tree at Upper East Side! The service was outstanding and the atmosphere was warm and welcoming! The restaurant served delicious food (some of it freshly harvested from their organic rooftop garden!) and our room was really magnificent! I highly recommend a stay there. We will be back!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cape town, South Africa
Level Contributor
5 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 20 February 2014

The stay was meant to be a surprise for valentines day, which could not be done. The check-in was delayed and the room was not what i expected when i stayed there 2 years ago. The process can done in a much better way. hopefully a manager on duty can help elevate the standard of service

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bradley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballito, South Africa
1 review
4 of 5 bubbles Reviewed 20 February 2014

Funky, modern comfortable and pleasant surprise in a more run down part of the city - but definitely busy regenerating - very nice! We had a good weekend stay and even with the hotel quite busy we were made to feel welcome and had a very pleasant stay

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 9 April 2014
Thank you so much for taking the time to review our hotel - we are delighted that you enjoyed your stay. As you mentioned the hotel is located in Woodstock which is part of Cape Town's urban renewal - there has been huge regeneration in the area and much more to come.

We do hope to welcome you back to DoubleTree by Hilton Cape Town Upper Eastside again soon.


Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

Pleasantly surprised by this hotel. Reasonable price, great bar and restaurant. We stayed in one of the loft suites which was huge. Only downside is that when the wind blows (when doesn't it in Cape Town!?) the wind noise on the top floor suites is VERY intrusive. It sounds as if the roof will come off at any minute (when I mentioned this to the front desk on checkout they did say that it was a problem and they would have been happy to move us if we'd requested). We would stay again, but probably would not book a loft suite, just a standard room on a lower floor will do nicely. Hotel does have an indoor pool (Hilton website is a bit vague on this point) and a gym. There is a free shuttle service to the Waterfront that runs at set times, or you can request a specific transfer for R100 each way. A taxi back to the hotel from the Waterfront will cost you about R80 if the traffic is clear and they take the N2.

Room Tip: Avoid the loft suites. Wind noise will keep you awake at night.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thepeckster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 9 April 2014
Thank you so much for taking the trouble to review our Hotel - We are delighted that you enjoyed our Liberty's Restaurant and e-street bar. I can only apologise for the inconvenience caused by the ' Cape Doctor' - the wind can be very intrusive. As you mentioned the pool is not actually within the hotel but is part of the development as a whole and is available to hotel guests and residence

We do hope to welcome you back to DoubleTree by Hilton Cape Town Upper Eastside again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Town - Upper Eastside

Property: DoubleTree by Hilton Cape Town - Upper Eastside
Address: 31 Brickfield Road | Cape Town, Woodstock 7925, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Woodstock
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Woodstock
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Cape Town - Upper Eastside 4*
Number of rooms: 183
Official Description (provided by the hotel):
Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more   less 
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