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“Fit for Purpose”

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DoubleTree by Hilton Cape Town - Upper Eastside
Ranked #1 of 2 Hotels in Woodstock
Certificate of Excellence
Reviewed 4 April 2014 via mobile

The Hilton Double Tree in Cape Town is fit for purpose & value for money.

The staff are friendly, efficient & courteous.

The guest rooms are large & fully appointed with good TV channel bouquet and spacious open plan bathroom but when sharing make certain that you request one that has sliding doors which can be closed for privacy.

The dinner menu is comprehensive & tasty and breakfast offers all that can be required to start the day.

(Tip: give the musician R50 to keep quiet when eating)

Stayed: April 2014, travelled on business
1  Thank Raffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 12 June 2014

Dear Raffrey

Thank you very much for your review. We appreciate your constructive review. We have certainly looked at mellowing our music down for dinner at night.

We hope to see you back in Cape Town soon again.

Regards

Francois Steyn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,337)
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947 - 953 of 1,337 reviews

Reviewed 1 April 2014

Fantastic service, amazing breakfast buffet, excellent dinners, all at very very reasonable prices

First night was in a 'loft suite' - what a huge beautiful 'room'
Enormous bed, bath you could wash a rhino in, double shower, large airy comfortable lounge and kitchenette area

Second night was in a 'regular' exec room, again huge bath & shower, huge comfy bed, large sitting area

Staff were all fabulous, couldn't do enough for you

Location is a little daunting if you arrive in 'clocking off' time, but actually very convenient for Cape Town city centre, waterfront, airport, and also the M3 to Constantia

  • Stayed: March 2014, travelled as a couple
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Thank ohforfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

The hotel has excellent facilities for bussiness travel and attention to detail combined with top quality service from all staff I interacted with throughout the stay. A good choice of dining and ideal as it is just out of the busy city traffic, but all attractions are easily accesable.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
2  Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

We live in Knysna a fair distance from Cape Town and we visit our sons 3 / 4 times a year. Our stay at this hotel was great! Wonderful welcome at Reception, clean and comfy room with lovely bathroom and a delicious breakfast in the morning. I had only 2 things that could easily be rectified - not enough milk for 2 people and the toilet roll holder was loose. Otherwise a super stay - central and just what we needed. Thanks so much!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Barbara-Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

Rather out of the main central district of Cape Town - 15 mins + by taxi to waterfront - not a great area to walk - hotel was Upper Eastside before Double Tree franchise - it's really a budget hotel, more Novotel / IBIS style in contrast with really good hotels like Cullinan , V&S or Taj that are close to waterfront and in "safe areas" . Staff mean well, but all a bit budget and not executed as well as intentions. Hotel cars 15 years old, breakfast rather like a hostel. If you need cheap and cheerful hotel that's out of town then this is just fine - if you've ever stayed in an IBIS hotel then you will be comfortable with this - shame as Double Tree brand in many cities is a premium brand - so not sure why this is a budget hotel - not one I'd return too unless, like this weekend all hotels full due to annual Jazz Festival

As with a budget hotel, pool tiny and part of adjoining residential complex. ( read horrible ) - no executive lounge

  • Stayed: March 2014, travelled on business
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Thank London_Kent_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

This property is located outside the centre of the City in an area targeted for redevelopment. It's within a commercial and residential block which offers a couple of fast food restaurants and a coffee shop run independently of the Hotel. Everything is new and trendy here but this is not an area you'd feel comfortable walking around and it proved too far from the action for us.

Staff at the Doubletree were mixed - check-in was chaos with the agent registering us against another guest's details, forgetting to hand us keys, then neglecting to tell us our room number etc but we all have bad days. We were allocated room 247 which was fine but quite small (particularly in view of our alleged diamond Hhonors upgrade) and it comprised an open bathroom area which might not appeal to everyone. Although this was a non-smoking room consistent with our preference there was a real problem with cigarette smoke coming in to the room intermittently through the AC system and we found this really unpleasant.

We enjoyed dinner in the Hotel's Liberty restaurant. This wasn't great value by S Africa standards but was reasonably good and the service here was warm and friendly. Breakfast too was a good experience.

The Doubletree does offer an infrequent complimentary shuttle to the Waterfront but we preferred a central location so cut short our stay here and moved back to the City. Unless you need to be in this particular area or get a good rate and are ok to travel in, then you too may prefer to stay a little more centrally.

  • Stayed: March 2014, travelled as a couple
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1  Thank tint7003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

Spent 8 days here and found the customer service to be one of the best I have encountered when travelling for business. I would highly recommend. Service excellent, rooms very comfortable, hotel facilities varied. Only negatives were no room fridge and no where for a non smoker to sit outside and enjoy the lovely Cape Town weather. Although the area is up and coming the hotel were only to happy to provide transport and trips down to the waterside were complimentary with several time options throughout the day.

Room Tip: Away from lift and ice machine :-)
See more room tips
  • Stayed: March 2014, travelled on business
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Thank SarD458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Town - Upper Eastside

Address: 31 Brickfield Road, Woodstock 7935, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Woodstock
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Woodstock
Price Range: £68 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Cape Town - Upper Eastside 4*
Number of rooms: 183
Official Description (provided by the hotel):
Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more   less 
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