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DoubleTree by Hilton Cape Town - Upper Eastside
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Reviews (1,456)
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All reviewsdouble treewoodstock areawarm cookiescape townloft suiteold biscuit millupper eastsideshuttle servicefree shuttlemodern hotelthe hotel offersrestaurant staffexcellent hotelper dayexcellent stayreception staffwater front
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Reviewed 1 July 2014

when you hear the word Hilton, you kind of have a certain expectation in Mind and you hope that all Hotels that bear this name will subcribe to the whole Hilton's brand philosophy, the Double three hotel in Cape Town does not. The try but not everone lives up to the the brand promise , i had a shocking experience

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
2  Thank bonginkosik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 7 July 2014

Dear Bonginkosi Khumalo:

Thank you for your mail after your stay with us. I can understand that you are upset about your vehicle that was clamped in the basement. I must mention that I followed up to see where you had parked on the day of the incident and can feedback that unfortunately you did not park in a hotel parking bay at all. The bay is marked in big bold letters and heeds a warning of a fine as it is a privately owned parking of business that is located in the Upper Eastside Precinct. As much as we as hotel operators can plead forgiveness when guests park in bays owned by other businesses, we have no leg to stand on in such a case as the bay is clearly and boldly marked.

This unfortunately puts the security employed by the body corporate in the development in a difficult position as they have both an obligation towards the business owners in Upper Eastside as well as their clients and their guests. The hotel has extensive parking facilities, which stretches over four levels and we find that these bays adequately serve the required needs of our guests.

I sincerely apologise that you were upset about the incident and I am sure that it is frustrating and aggravating when you are in a rush and something of this nature holds you back.

I trust that you will let me know when you plan to visit our hotel again as I would like to meet you personally.

Sincerely,

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Reviewed 1 July 2014

The double tree has helpful friendly staff and a lovely feel to it. rooms are warm and inviting and the food is superb. I also love the fact they have a shuttle to the V and A waterfront and its free of charge so you don't have to drive after work/meetings when you are tired. the ambiance is really great.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Angella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 2 July 2014

Thank you so much for taking the time to review our hotel ! We are delighted that you enjoyed your stay with us - i will pass your compliments on to our Chef. We look forward to welcoming you back again soon

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Reviewed 30 June 2014

Picked this up for ~$55 per night which includes free parking and Wi-Fi. The in room dining service is good (relatively quick, not too pricey and the food's good too). If you're going to travel to Sea Point, Green Point or towards more downtown Cape Town I suggest you use the hotel taxi service (R100 flat fee which is cheaper than a metered taxi and only takes about 15 min). Here's why it didn't get a 5 star rating -the bathroom only has a shower (no bath) and there's not enough closet space for 2 people... Other than that, I would say it's better than your average Double Tree experience!

  • Stayed: June 2014, travelled as a couple
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Thank Marina_JNB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 2 July 2014

Thank you for taking the time to review our hotel -when we built the hotel we took our commitment to water conservation very seriously and to this end we only have 38 rooms with bath's the rest have walk in showers. On your next stay with us - a deluxe room would come with a bath and they do also have a slightly larger closet.

Kins regards

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Reviewed 24 June 2014

Fake smiles and fake friendliness may be the trend at many hospitality institutions, however the staff of this hotel personifies integrity in the manner of their approach and dealings with their guests. Whether you pay R600 or R6000 - they treat you with the same respect and dignity - that is the trademark of an establishment that does not treat you on the value of your wallet, but the value of your worth of mouth.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Adri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 2 July 2014

Thank you so much for this wonderful review - we are delighted that you enjoyed your stay with us ! I will pass your comments on to all my members of staff . We do hope to welcome you back again soon !

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Reviewed 24 June 2014

An amazing place with amazing service. I have stayed at this place every time I go to Cape Town. Very comfortable and a very homely feel. Stunning music while I eat my dinner. Caters for clients dinners because of the professional outlook of restaurant. Very safe and very friendly staff.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 2 July 2014

Craig - thank you so much for this great review ! We are delighted that you always stay with us on your trips to Cape Town. We look forward to your return !

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