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“Very good experience overall”

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DoubleTree by Hilton Cape Town - Upper Eastside
Ranked #1 of 2 Hotels in Woodstock
Certificate of Excellence
Port Elizabeth, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very good experience overall”
Reviewed 28 July 2014

I had a very satisfying stay at the Doubletree this time round. Everything was done well, from the check-in. The lady that assisted was very friendly and welcoming. I had a problem with my TV's remote but this was resolved as soon as I brought to their attention. The temperature, cleanliness and comfort of the rooms was very good.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Thank you for your kind words - i apologise for your problem occurrence and am glad that it was dealt with swiftly.

I do hope to welcome you back again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
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English first
Pretoria, South Africa
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 28 July 2014

I have stayed at the Upper East Side on numerous occasions and my experience on the whole is always a pleasant one. The rooms are spacious and modern. The convenience of its central location off sets the lack of a view of Cape Town from most of the rooms.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Danie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Thank you very much for your lovely review - I am very pleased that we have made your recent stays with us pleasant one's.

We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 July 2014

I can honestly say that the staff at the Upper East side ( Double Tree- Hilton) are the most polite , helpful and obliging people i have ever met. They are obviously exceptionally well trained in the segment of hospitality . Further the hotel is always neat / clean and comfortable. Always makes my business trips that much more enjoyable. Well done to the entire team there.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ken V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Wow - it is this kind of review that makes our jobs worthwhile - thank you so much for your review - i have passed on your compliments to each and everyone of my team !

We look forward to your next stay with us !

kind reagrds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, Gauteng, South Africa
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 July 2014 via mobile

Have stayed off and on for the past year. Consistently good experience. Rooms small but functional, well equipped and comfortable. Food always good if not spectacular. It's. great place to stay for business and I appreciate the consistency of standards, service and general comfort.

Stayed July 2014, travelled on business
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Thank you for your kind review - it is always to rewarding to welcome back regular guests. We look forward to your next visit.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014

We were warmly greeted upon getting to the hotel and enjoyed our interactions with the staff each time we saw them. Our suite was very nice and we felt like we got a huge room for the price we paid. They were also kind and brought a pack-n-play for our baby to sleep in to our room. We were worried about the neighborhood before booking but there was an easy ride on the free hotel shuttle to V&A Waterfront and back multiple times each day. It was a nice stay.

  • Stayed May 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Kathleen518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Thank you very much for taking the time to review our hotel - i am very pleased that you enjoyed your room and that we could easily accommodate you and your family.

I am glad that you enjoyed the shuttle service we offer to the V & A Waterfront many times a day.

We hope to welcome you and your family back again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2014

I received a big discount, which made this stay not only cheaper than any other guesthouse or hotel in the area, but the value was outstanding. I stay here every time I go to Cape Town for business. Sometimes it can be expensive, but if booked early it is really good value for money.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dawid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Thank you for your review - it is always a great pleasure to welcome back a regular guests. I am pleased that you often make use our Advance Purchase options.

We look forward to welcomeing you back again soon.


Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
1 review
Reviewed 22 July 2014

A very cosy hotel with very good amenities. I especially enjoyed the bathroom and the hot showers. The staff are also very helpful and the internet service at the hotel was good. the cookie at check in was also a plus. I would definitely recommend the hotel to anyone coming to Cape Town for leisure or business.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this review, 28 August 2014
Thank you for your review - it is always so rewarding to get positive feedback.

I have passed you comments on to me team.

We hope to welcome you back again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Town - Upper Eastside

Property: DoubleTree by Hilton Cape Town - Upper Eastside
Address: 31 Brickfield Road, Woodstock 7925, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Woodstock
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Woodstock
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Cape Town - Upper Eastside 4*
Number of rooms: 183
Official Description (provided by the hotel):
Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more   less 
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