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DoubleTree by Hilton Cape Town - Upper Eastside
Ranked #1 of 2 Hotels in Woodstock
Certificate of Excellence
Reviewed 17 August 2014

I stayed at this hotel for 6 weeks on a work trip.

I cannot stress how amazing the service is here. Friendly and professional. All front office and f&b staff are so relaxed but very efficient and always welcoming. Mr King was extremely accommodating and allocated me a beautiful penthouse after a mess up with my check in.

The location is great if you are in Cape Town for business.

I would highly reccommend this hotel to anyone on a business trip.

  • Stayed: July 2014
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Thank Leo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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899 - 905 of 1,374 reviews

Reviewed 16 August 2014 via mobile

Had the opportunity to stay here for 3 nights. Great and efficient late night check in and loved the Hilton cookie :)

Wifi was great - strong and stable.

Consistent and efficient service from front desk, maintenance and wait staff.

I filled in the Hilton Honours card at reception and a week later have not received an email or card yet. That's my only disappointment.

Stayed: August 2014, travelled on business
Thank Sublyme1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

Arrived to a really cool entrance, greeted by very friendly and efficient reception staff and headed off to a lovely room. It was quite small but very nice with excellent WIFI. The bar was cool, the barman was very cool and helped us pick some drinks and the breakfast was superb! Great hotel!!!

  • Stayed: July 2014, travelled on business
    • Location
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Thank TheChap69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

We stayed at the Double Tree last Saturday night as we didn't want to drive back home after a show at the Waterfront. What a wonderful gem of a hotel. The staff are so friendly and helpful. The suites are huge with the most comfortable bed and bedding. We stayed on the 5th floor and had a stunning mountain view. And I have to mention the warm chocolate chip cookie which guests are given on arrival - absolutely divine!

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 28 August 2014

We are so pleased that you enjoyed your recent stay with us - we hope it wont be the last. Yes your right or cookies are divine - we look forward to welcoming you back again soon ! There are chocolate chip cookies here waiting for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Lovely hotel, enjoyed my stay. Everything was on point, the room, the staff, the warm welcome cookie. If you are looking for a cosy, private hotel whether for family, business or pleasure, then this is the hotel for you. I am definitely coming back to Double Tree!

  • Stayed: August 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Nokuzolamonicam... N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 28 August 2014

Thank you so much for your wonderful review - i am so pleased that you enjoyed your stay with us. I have passed your comments on to my team.

We look forward to welcoming you back again soon - there is a chocolate chip cookie here with your name on.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We came from the basic but houses in Kruger NP, and had a warm welcome in Capetown. Stayed several times in South Africa, but this room(Loft) was perfect. Also no complaint about the breakfast. We were in the winter in Capetown so it was also nice to have a splash in the(small) warm indoor pool. Will come back next time.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 28 August 2014

Thank you for taking the time to write a review - i am delighted that you enjoyed your stay with us and i am pleased that we could arrange for your family to have a swim in the lap pool next to the privately managed gym.

We look forward to your return visit.

Kind regards

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Reviewed 28 July 2014

I had a very satisfying stay at the Doubletree this time round. Everything was done well, from the check-in. The lady that assisted was very friendly and welcoming. I had a problem with my TV's remote but this was resolved as soon as I brought to their attention. The temperature, cleanliness and comfort of the rooms was very good.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Shane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francois S, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 28 August 2014

Thank you for your kind words - i apologise for your problem occurrence and am glad that it was dealt with swiftly.

I do hope to welcome you back again soon.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Cape Town - Upper Eastside

Address: 31 Brickfield Road, Woodstock 7935, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Woodstock
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Woodstock
Price Range: £51 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Cape Town - Upper Eastside 4*
Number of rooms: 183
Official Description (provided by the hotel):
Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more   less 
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