My first visit to Cape Town and the Doubletree didn't disappoint. Friendly staff, excellent service at the bar and restaurant. Food was a high standard and the chefs at breakfast very welcoming each morning. Each day returning to my room, the bed had been left white and crisp and all facilities topped up. Not once did I have to request anything as it was all to hand. Looking forward to my next visit in 2 weeks. More
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Dealing with Hilton Honors assistants telephonically who are unable to provide the local currency value for points in a country that doesn't use $ (South Africa) is a frustrating experience and long winded Hotel reception staff also don't know or have access to the Hilton Honors product in terms of point conversion to the value in currency. When one's stay is based on redeeming points only, it seems obvious that it is not the desired type of stay the operator seeks to serve. Disappointing experience for this hospitality brand whose essence is to make one feel welcome - if it weren't for the staff in the restaurants - we would not have felt welcome at all as the international experience online and via the phone and the disconnect in knowledge with local staff - all the fault of Hilton Honors.
We enjoyed our stay. The service was excellent, bed was comfy, room was perfect. We ordered a shuttle to the airport at 3:30 am and there he was ready to go. Food was really good and the whole place was just great.
Dear VicencioPhoto,
Thank you for the great review! We are thrilled to see that you had an excellent stay and we look forward to welcoming you back!
Regards,
Brian
This is our first trip to South Africa and it started with the Double Tree after we landed in Cape Town. Check in was very smooth, the room was large and comfortable. We have stayed in many hotels worldwide and the restaurant food and service was in the top 10% of our stays.
Dear bill73green,
Thank you for your wonderful review! We are delighted to hear that you enjoyed you stay with us and you loved the food that our restaurant has to offer. We hope that you enjoyed the rest of your travels in our beautiful country and we hope to see you return soon.
Regards,
Brian
My wife and I stayed here from 24 to 27 June 2019 - mid Winter in Cape Town. We found the location ideal - not too far from the City Centre but also not too near. Easy access to freeways and the main attractions being Table Mountain, Kirstenbosch, V&A, etc. Everything is generally 20 minutes away much to my wife's amusement!
The staff were excellent always offering that mother city smile and easy conversation. An issue with the aircon in our room was seen to very quickly. The room and bathroom were ideal for us, not cramped. The view from the room over the mountain was great. There is also an iron and ironing board in the room.
Breakfast was fantastic with a wide variety of treats. The staff were also exceptional and efficient.
Dear A K,
Thank you for taking the time to write about your experience at DoubleTree By Hilton, Cape Town. It was an absolute pleasure having you stay with us and we are delighted to hear that you enjoyed the facilities we had to offer, as well as the convenient location to where you needed to be.
We look forward to seeing you soon!
Regards,
Brian
For the price that you pay, this hotel is beyond your standard expectations. It is super modern, clean and comfortable. Most importantly, every staff that I came across were extremely friendly and eager to provide the best hospitality service possible. Definitely an outstanding hotel with great value!
Dear Guest,
Thank you for your wonderful review. We are delighted to read that you enjoyed your stay and you had an all round great experience. We look forward to welcoming you back, where your warm cookie awaits!
Regards,
Brian
