We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel, horrible location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree by Hilton Cape Town - Upper Eastside
Ranked #1 of 2 Hotels in Woodstock
Certificate of Excellence
Reviewed 16 September 2010

First the good – this is a new, very clean hotel and the appointments in the room are quite nice. We were first booked into the standard “superior” room which was very small with a shower but no tub – about the size of a cabin on a cruise ship - so we asked for an upgrade to a better room, which was closer in size to a standard US hotel room. The bed, linens, and all else were very nice and comfortable. In addition the hotel staff is extremely customer focused, yearning to help, resulting in exceptional service. But none of this can overcome that which can and cannot be changed that severely detracts from the positive nature of this hotel.

The hotel is new, in fact too new. Only the second floor of the five room floors was fully operational as of September 2010 – and some of those rooms have a window facing an atrium, which is a safety concern. Because the hotel is still under construction, there are the associated construction noises from saws, hammers and other tools plus fumes from recently sprayed lacquer and paint. In addition, the internet service was spotty (and costly). These deficiencies will likely improve in the future but there are other more serious concerns which should prevent tourists from using this hotel.

The hotel was constructed for the 2010 World Cup and is situated in Woodstock – a generally derelict area composed of light industry, thrift shops and boarded up store fronts. The hope is that with time, Woodstock becomes gentrified and this hotel is supposed to help achieve that goal.

The hotel is located on a side road off a main road, which is fine for keeping road noise down but there is no outside noise to speak of because there is absolutely no activity in the area at night. There were no restaurants in the area – except for the one small restaurant in the hotel (and we were told that the hotel is planning to open a few shops within the hotel). We were warned by the hotel staff, because of the especially high crime rate in the area, not to walk anywhere at night outside the hotel – which was easy to comply with as there is no place to go. The hotel is about 10 km from the vibrant waterfront area – a 15 to 20 minute taxi ride which cost from 90 to 110 Rand (about $12) each way. The hotel operates one small (minivan) shuttle that is free, but it is frequently not available as sometime it is booked by other guests or groups – plus it does not operate after 11 PM.

Because a car is required in order go anywhere conveniently, it looks like this hotel will cater to South African guests and business meetings as it has a small conference center. Additionally it seems like this hotel will also be a local attraction for singles, as it does advertise itself as catering to singles and the weekend crowd appears to be into the bar and music scene.

The bottom line is, unfortunately, that foreign tourists should absolutely avoid this hotel. The price is less than hotels in the waterfront area but the inconveniences and location more than offset the difference in cost, especially if one has to use a taxi multiple times during the day. None of the people we were with indicated that they would return. It’s a shame because the staff is so good.

  • Stayed: September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank SL550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,373)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,269 - 1,275 of 1,373 reviews

Reviewed 4 weeks ago via mobile
Google Translation

Stayed: October 2017, travelled solo
Thank TGR510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago
Google Translation

  • Stayed: November 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank MACDYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017
Google Translation

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
Thank ajaxGuebwiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2017 via mobile
Google Translation

Stayed: June 2017, travelled with family
Thank moniqueweijers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2017
Google Translation

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank hotfashion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FranSt1, General Manager at DoubleTree by Hilton Cape Town - Upper Eastside, responded to this reviewResponded 9 June 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2017
Google Translation

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Cachazon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Woodstock
Schotsche Kloof
Hilton Cape Town City Centre
Hilton Cape Town City Centre
#43 of 110 in Cape Town Central
1,375 reviews
Hippo Boutique Hotel
#56 of 110 in Cape Town Central
381 reviews
Show Prices
Show Prices
Show Prices
Holiday Inn Express Cape Town Ci...
#49 of 110 in Cape Town Central
833 reviews
President Hotel
#4 of 6 in Bantry Bay
1,130 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Cape Town - Upper Eastside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Cape Town - Upper Eastside

Address: 31 Brickfield Road, Woodstock 7935, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Woodstock
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Woodstock
Price Range: £51 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Cape Town - Upper Eastside 4*
Number of rooms: 183
Official Description (provided by the hotel):
Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Agoda, Travel Republic (UK), Expedia, TripOnline SA, Evoline ltd, Hotels.com, HotelsClick, Ebookers, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your DoubleTree by Hilton Cape Town - Upper Eastside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing