First the good – this is a new, very clean hotel and the appointments in the room are quite nice. We were first booked into the standard “superior” room which was very small with a shower but no tub – about the size of a cabin on a cruise ship - so we asked for an upgrade to a better room, which was closer in size to a standard US hotel room. The bed, linens, and all else were very nice and comfortable. In addition the hotel staff is extremely customer focused, yearning to help, resulting in exceptional service. But none of this can overcome that which can and cannot be changed that severely detracts from the positive nature of this hotel.
The hotel is new, in fact too new. Only the second floor of the five room floors was fully operational as of September 2010 – and some of those rooms have a window facing an atrium, which is a safety concern. Because the hotel is still under construction, there are the associated construction noises from saws, hammers and other tools plus fumes from recently sprayed lacquer and paint. In addition, the internet service was spotty (and costly). These deficiencies will likely improve in the future but there are other more serious concerns which should prevent tourists from using this hotel.
The hotel was constructed for the 2010 World Cup and is situated in Woodstock – a generally derelict area composed of light industry, thrift shops and boarded up store fronts. The hope is that with time, Woodstock becomes gentrified and this hotel is supposed to help achieve that goal.
The hotel is located on a side road off a main road, which is fine for keeping road noise down but there is no outside noise to speak of because there is absolutely no activity in the area at night. There were no restaurants in the area – except for the one small restaurant in the hotel (and we were told that the hotel is planning to open a few shops within the hotel). We were warned by the hotel staff, because of the especially high crime rate in the area, not to walk anywhere at night outside the hotel – which was easy to comply with as there is no place to go. The hotel is about 10 km from the vibrant waterfront area – a 15 to 20 minute taxi ride which cost from 90 to 110 Rand (about $12) each way. The hotel operates one small (minivan) shuttle that is free, but it is frequently not available as sometime it is booked by other guests or groups – plus it does not operate after 11 PM.
Because a car is required in order go anywhere conveniently, it looks like this hotel will cater to South African guests and business meetings as it has a small conference center. Additionally it seems like this hotel will also be a local attraction for singles, as it does advertise itself as catering to singles and the weekend crowd appears to be into the bar and music scene.
The bottom line is, unfortunately, that foreign tourists should absolutely avoid this hotel. The price is less than hotels in the waterfront area but the inconveniences and location more than offset the difference in cost, especially if one has to use a taxi multiple times during the day. None of the people we were with indicated that they would return. It’s a shame because the staff is so good.
- Official Description (provided by the hotel):
- Modern and contemporary. Each of the 183 hotel rooms and suites are decorated in a fresh, modern and contemporary style, offering sophisticated furnishings and amenities, including central air-conditioning with individual thermostat control and free Wi-Fi internet access. All day dining is offered with the emphasis on fresh ingredients. The restaurant, aptly named Liberty’s, is designed as a hub of activity and specifically caters to the discerning traveller. It incorporates a Smoker’s Lounge, Library and an outside Piazza dining area, all in an urban chic style. The feature of the food and beverage area is the estreet bar offering the finest local wines, including organic wines, South African potstill brandies and the finest single malt and aged whiskeys all in a relaxed, yet sophisticated environment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Agoda, Travel Republic (UK), Expedia, TripOnline SA, Evoline ltd, Hotels.com, HotelsClick, Ebookers, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your DoubleTree by Hilton Cape Town - Upper Eastside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.