We are 2 couples who booked 2 rooms for one night bed and breakfast the Angel on 29th October 2013. The rooms were booked in advance and were paid for in full in the amount of £160.00 at the time of booking. We arrived in the evening and had a drink at the bar and a table for dinner for 4 and we made it clear that it was all to be on one room. The following morning I was given a bill for the four of us for £128.70 which I paid in full by credit card. When I returned from holiday I noticed that the Angel had taken 2 charges from my credit card the one I expected for £128.70 and an additional charge of £159.20. There had been no contact from the Angel regarding this additional payment and they had acted unilaterally to take this payment. My immediate thought was that they had mistakenly charged me for the room again as this new charge was a very similar amount to that which I had paid when booking the rooms.
I phoned the Angel and asked to speak to the manager and was told by the person answering the phone that she was the manager. I tried to explain that I had no knowledge of this other charge but the lady continually talked over me and would not listen. Eventually I got through to her that we had already paid for the room. She then checked her records and found that we had already paid for the rooms and had now been charged again and she said to me that "they" not "we" as obviously it was not her, had mistakenly charged for the rooms again. She the said that they would refund my credit card for the room which would be £120.00 which still left me short by £39.20. She then said that she had separate bills for each room and that I did owe the shortfall of £39.20. I tried to explain to her that everything was on one bill so I could not see how there would be 2 bills but this lady was not for listening unless she was speaking. She then said that she would send copies of the bills to me but needless to say they have never arrived! On the next credit card bill I received, they had refunded £120.00 but I am still £39.20 out of pocket and not being local no chance of recovering.
Obviously I would never stay at this place again and if you do have to use this establishment make sure you pay cash.
- Official Description (provided by the hotel):
- The Angel Inn Hotel is refined and welcoming with an abundance of character and a dedication to food and comfort. Situated in the heart of the charming market town of Pershore, close to the banks of the River Avon, this sensitively refurbished hotel and bar of Tudor origin offers something for everyone. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, Cancelon, Ebookers and LateRooms so you can book your The Angel Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Angel Hotel Pershore
- The Angel Hotel Pershore, Worcestershire