We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Accommodating beyond belief” 5 of 5 bubbles
Review of Hotel Frances La Maison

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Frances La Maison
Ranked #1 of 12 Hotels in Pasto
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Accommodating beyond belief”
5 of 5 bubbles Reviewed 26 September 2013 via mobile

The owner, Patrice, was accommodating beyond belief. There was no request made that he would refuse. In fact, he fulfilled one without it even being requested. I was out of blood pressure medicine and asked him if he could reccommend a pharmacy. In less than an hour he had called his doctor, gone to the pharmacy and returned with my medication by the time I finished breakfast, all without me even asking! I would, and already have, reccommend this hotel to anyone.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank linkbtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

273 reviews from our community

Traveller rating
    224
    44
    4
    1
    0
See reviews for
75
56
28
74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Keene, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

We found this gem as we were travelling through South America on our motocycles. Lovely bed and breakfast feel with comfortable rooms, wonderful attentive staff, excellent food and guest orientation. Motorcycle friendly - easy access off the Pan American Highway. Nice location in a safe neighbourhood. Patrice produced a great bottle of wine for dinner, which is the sign of a good innkeeper. We would recommend to anyone looking for a more personal experience in Pasto.

Room Tip: Ask for a room on the second floor.
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HRMktg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 12 April 2013

The hotel is located in the middle of a quiet street. Patrice the owner is nice and always willing to help. There are ample clean rooms in the 3 floors, most of them do not have a view to speak of. No elevator. Pasto's weather is cold and the rooms in the back of the hotel can be cold at night. There are wooden floors in the second and third level, that could be noisy. Breakfast is plenty, well balanced and of good quality.

Room Tip: Rooms facing the street are warmer.
See more room tips
  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Conocer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patcolomb, Gerente at Hotel Frances La Maison, responded to this review, 14 April 2013
Good morning
Thanks you very much, we appreciate your comentary and wait for you in your next trip in Pasto.
All the best
PATRICE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
94 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 29 March 2013

We arrived around 9pm after the bus we caught from Cali broke down. Patrice and his staff didn't bat an eyelid and welcomed us warmly to their charming hotel. We had a room upstairs that felt cosy, had cable TV, a microwave, comfortable bed, wifi and the best hot shower I had in Colombia! Patrice organised a pizza delivery for us and a couple of cervezas which was great after such a long day. He also kindly arranged for us to have breakfast early so we could be on our way. Nothing was too much trouble. There is a cosy looking area upstairs for socialising and using the hotel's computer. I can't comment on the location in relation to the rest of Pasto as we only stayed overnight but based on the hotel alone, I would certainly recommend this place to others. I would gladly stay here again.

  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roadtripper2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, Maryland
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 8 January 2013

Can you imagine an owner who would arrange a dry run to the bus station, at his expense, for a nervous patron, just to ensure she knew how to buy the tickets, where to get the bus, and what was the best time to leave. This is just one example of the attention you get from patrice and his staff. There is no other place in pasto to stay. Guaranteed.

  • Stayed January 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank donadpree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bogotá, Cundinamarca, Colombia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 January 2013

Patrice is a great owner and he is always there for you as well as his amazing staff. He is trilingual and he is always running around for you and making you food and asking about your day. The only problem is that some rooms can hear a lot of noise. I would recommend getting a top floor room. I will definitely be back again some day!!!

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 January 2013

I am currently staying here for the carnivale. I cannot recommend this place enough. Patrice and his team make every effort to ensure you receive personalized service. Not being able to speak espanol, Patrice would help out in every way possible to ensure i got the most out of the carnivale. He provided great advice on the best places to go out and where is safe. The team are friendly and the whole establishment s thoroughly cleaned every day. If you do not speak espanol, this is the only place to stay in Pasto. I would of struggled to get by without the help of the whole team. Muchas gracias.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KrisT86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Pasto hotels
1.1 mi away
Apartahotel Vincent Suites
1.0 mi away
Loft Hotel
Loft Hotel
#2 of 12 in Pasto
4.0 of 5 bubbles 82 reviews
2.0 mi away
Hotel Venecia Confort
Hotel Venecia Confort
#11 of 12 in Pasto
3.0 of 5 bubbles 22 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Hotel Cuellar's
Hotel Cuellar's
#4 of 12 in Pasto
4.0 of 5 bubbles 53 reviews
1.1 mi away
Hotel Fernando Plaza
Hotel Fernando Plaza
#3 of 12 in Pasto
4.0 of 5 bubbles 46 reviews
1.2 mi away
Hotel Xilon Pasto
Hotel Xilon Pasto
#10 of 12 in Pasto
3.5 of 5 bubbles 12 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Frances La Maison? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Frances La Maison

Property: Hotel Frances La Maison
Address: Calle 19 no. 37-16, Pasto, Colombia (Formerly Hotel La Maison del Ejecutivo)
Region: Colombia > Narino Department > Pasto
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Pasto
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Frances La Maison 3*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotel.de, Hotels.com and Booking.com so you can book your Hotel Frances La Maison reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing