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“Bad Customer Service”
1 of 5 bubbles Review of Imperial Sunland

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Imperial Sunland
Ranked #13 of 63 Hotels in Beldibi
Tehran, Iran
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bad Customer Service”
1 of 5 bubbles Reviewed 6 May 2014 via mobile

This hotel has bad personel in reception and bad behavior reaction in their work!
Don't go to this hotel if you like respect to self! Its disco is elementry and small line hen hous! It has no good room for singles! The managemet is weak and not responsible.
i had a voucher for this hotel and i pay money a lot but don't see logicaly things for being relax.

Stayed May 2014, travelled with friends
Helpful?
4 Thank rtaheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
    45
    34
    16
    6
    11
See reviews for
57
22
1
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
tehran
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 6 January 2013

we were there in august 2010 . me , my hausband & my daughter . rooms are clean , 2 pools & mini aqua park with 3 water slide . my daughter love it.but it isnot all inclusive . only breakfast , lunch & dinner . no snack , no ......, any thing only juice & water were between meals . children play & then hungry but any thing was for eat. my hausband slip on the floor in side of pool , there was very slipry ,Immediately one of the hotel's manager comes & visit him . totaly this hotel is average.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank marmartehran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 13 August 2011

i was mainly disappointed by the poor service...bad stuff,,,uncleaned rooms....preffering russian people,,so if you are not russian dont go there...it was great disaapointment...save your money...it is zeroo star hotel not 5...no AC!!!!!!!!!! lack of respect

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
12 Thank leena76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odessa, Ukraine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 May 2011

We enjoyed this hotel, this year tho owners of the hotel were changed and service rise up.
Everything was very very good!

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IvanovaVi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 August 2010

My family and me really enjoyed our standing in the hotel. We've been prepared to see a bad beach with an uncomfortable stairs to get into water. Also we've been told that we should cross the road to get to the beach.
But everything was better. Firstly, there was a tunnel from the hotel territory, so the way couldn't take more than minute. Beach was big and good looking. The bad thing was that the sea bottom was covered with cobble-stones and stairs was wooden and very slick (and that's dangerous). Soon we were used to all these little things.
There is a snack-bar wich works 12.00-14.00 on the beach, so you don't have to go back to your room and dress up to dinner if you don't want to.
Buffets were good, but for russian taste there weren't enough of soups and porriges :). A great amount of vegetables, 2-3 fruits, several kinds of deserts.
We haven't been bored cuz animation was great! Especially night shows, we went to see them everynight, they always were funny, intresting and not to long. The day animation was ok, a good thing is a mini club for little kids so they didn't annoyed other guests, playing together in that club. DJ was amazing, disco was cool everynight.
The hotel is beatiful, it has a big territory with a lot of plants, everything is clear and nice.
Everyone in the hotel were very polite and nice to guests. Most of them speak russian or english. Thank you, Sunland! I'd love to come back!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MsAly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
albania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 March 2010

It has a good food , that I like so much , but with the room cleaning I wasn't so satisfy..

  • Stayed September 2008, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank eldajuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 6 October 2009

The hotel is new and well designed BUT the stuff was rude, help less, most of them did not speak emglish even in the reseption desk. The main meneger of the hotel Mr. Zafrir asked me if he can be my "partner" for the night time! The question got me buy surprise over the phone, i told him "ofcourse no" I'm married (i came with my girlfriend to get some sun and sea) Mr.Zafrir just hang the phone. One day later another worker from the reseption told me that he will be waiting for me out of the hotel at 21:00 and he want to take me out! Next, on hotels web site they say that they have 2 restaurants (medeteranian & otoman) + a main dining room when we were there they told us that the 2 restaurants r closed. We had no chose but to eat at an aoufoul dining room where the food was low quality and taste less. We had to wait in line for 30min to get a chiken steak from the grill. Next, the spa in which acording to the website shoul be : turkish hamam, wet sauna, dry sauna, jacusi andswimming pool in the reality were working ONLY dry sauna and pool.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank HelenLukin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imperial Sunland

Property: Imperial Sunland
Address: Ciftecesmeler Mevkii Beldibi 3, Beldibi, Kemer, Turkey (Formerly Sunland Resort & Spa)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer > Beldibi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Beldibi
#11 Spa Hotel in Beldibi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Imperial Sunland 5*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sunland Resort And Spa
Imperial Sunland Beldibi, Turkey - Antalya Province

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