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“Needs to have more staff, better air conditioning and a water treatment plant.”

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Royal Riviera Hotel & Resort
Ranked #7 of 14 Kumarakom B&B and Inns
New Delhi, India
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Needs to have more staff, better air conditioning and a water treatment plant.”
Reviewed 29 May 2014

Decent property with a small pool, a pond for inhouse pedal boating, a small corner with some birds.
The service here is extremely slow, they were really short of staff at the time we were staying there. room services needed multiple reminders. The water here is not clean at all, it does not seem to have a good water treatment plant so the water in the washrooms is muddy and brown in colour. The hotel does not have air conditioning in the reception and the lobby area, what is the point having huge lobbies on each floor if one cannot even stand there for a minute. Even the restaurant does not have effective ACs so we were sweating all through our meals on day one. On the second day, we had to almost fight with the manager to get food served in the room as they were not willing to provide room service.

Overall a disappointment in most aspects.

Room Tip: check the airconditioning
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  • Stayed April 2014, travelled with family
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    • Cleanliness
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Helpful?
Thank Shruti_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
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English first
Agra, India
Level 6 Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 29 May 2014

This hotel has all, what one can expect at this price. They have very nice suite rooms with great views. One side has the backwater's view while the other has a landscape. We spent a night there. The very day we checked in, it rained & made our stay so nice there. Staff is so friendly. Breakfast is just yummy. It doesn't have a star rating though but it can be easily put similar to a 3-star one.

  • Stayed May 2014, travelled with family
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Helpful?
Thank TheKnight2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 May 2014

The hotel has nice rooms... Decent staff n timely room service.. The inhouse birds - A beautiful turkey, some lovely swans n roosters - are a delight to watch. Resort has inhouse pedal boating which is very relaxing.. The pool is clean n enjoyable.. Houseboats are available right outside the hotel.. Food both breakfast n dinner was not great n needs improvement. Specially, breakfast needs some additional items for adding more variety like all other hotels do,

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anu_jan_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2014

I had visited the kerala last year.The hotel rooms are big but not clean.Hotel water service is provided only in morning 02 hrs that after we have to call for room service 100 times.Boats were dirty and water was also not clean.They provided us the burnt chapati.

Room Tip: suites rooms are good
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  • Stayed May 2013, travelled as a couple
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1 Thank Sakina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 2 April 2014

Royal Riviera is an amazing hotel to stay.... Location is too good... The food and ambiance was above my expectation... i would say real value for money... next time i would plan to visit Kerala Hotel would be my first preference

  • Stayed February 2014, travelled with family
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Helpful?
Thank Georgy85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kochi (Cochin), India
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 April 2014

From Cochin it took four hours drive to reach this Royal Riviera resort in Kumarakom.Passing through the paddy fields,endless coconut trees lining both the side of the road is a feast for the eyes.The hotel is at the bank of the backwater. Well maintained garden welcomes you. They have a decent clean swimming pool and backwater for paddle boats in their own area. Lots of indoor activities for youngsters.The rooms are clean very big with a drawing room and bedroom. The oil massaging was wonderful. The food was good. Mushroom with vegetable curry was superb! The staffs are really helpful, immediately attending the guests.In our eight days trip from Cochin to Trivandrum we stayed in five different hotels.This one is very comfortable for staying.
We took a very long walk along the bank of the backwater, we did not take any boat ride.
We reserved it for the boat house stay in the vembanad lake at alleppey.Although there is a birds sanctuary, but I would not recommend for the visitors.This place is highly recommended for relaxing, getting oil massaging,swimming and enjoying the nature.It's worth for the price you pay.

Room Tip: We were at the top floor left side facing the back water.
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank ramyacven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 February 2014

the royal definitely does not live up to its name, the rooms are big but not clean, there was a lizard in our room and the food is pathetic. the hotel offers free boating withing their premises but the location is probably the worst in kumarakom, there are no attractions around the hotel and the only place to visit is the bird sanctuary where you wont be able to see any birds. all in all the hotel and kumarakom is a waste of time.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikramcmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Riviera Hotel & Resort

Property: Royal Riviera Hotel & Resort
Address: Near Post Office, Kumarakom 686563, India
Region: India > Kerala > Kottayam District > Kumarakom
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 14 B&Bs / Inns in Kumarakom
Price Range (Based on Average Rates): £
Hotel Class:3 star — Royal Riviera Hotel & Resort 3*
Number of rooms: 20
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Also Known As:
Royal Riviera Hotel Kumarakom
Royal Riviera Hotel And Resort
Royal Riviera Hotel & Resort Kumarakom, Kerala

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