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“A well maintained resort in Kumarakom”

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Vivanta by Taj - Kumarakom
Ranked #5 of 26 Hotels in Kumarakom
Certificate of Excellence
new delhi
Level Contributor
354 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
“A well maintained resort in Kumarakom”
Reviewed 23 July 2014

Property is good and nicely maintained. Staff is very cordial and prompt in service. One has to travel about 500 m to arrive at the accommodation from the reception. This could be nightmare for the elderly and during rains. Food is slightly expensive. Good properties at comparable rates are available nearby like Coconut lagoon, Zuri etc. WiFi chargeable. Cable TV has good reception. There are no water jets in the toilets, which is surprising. Toilets and bathroom have open roof, which proves uncomfortable to ladies. The rooms have ample sitting place in the front as well as rear sides. Hotel has many activities for the guests like sunset cruise, fishing, lamp lighting etc. There are rooms above the main bar but it is recommended to stay in the cottages to get the real feel of the property. The resort organizes local dance and music for the guests during dinner time.

Recommend country boat ride for the guests. It is cheap Rs.650 per hour and gives a good glimpse of local village life and by-lanes.

Room Tip: There are rooms above the main bar but it is recommended to stay in the cottages to get the real fee...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank akshayanshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (341)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 July 2014

A brief summary before I go into more detail:
Poorly trained staff
Poor food which is also overpriced
Staff used my credit card details on an unrelated transaction without asking me
Outdated decor/rooms

I have had some time to consider my stay her in its entirety and in summary it was awful. Apart from the points mentioned above I want to highlight an incident in particular. A staff member took my American Express credit card details to help me re-arrange a flight. He then proceeded to charge said card after I had left the resort for an excursion which I had not been on. I immediately contacted the fraud prevention service and cancelled the card. I then received a grovelling apology from the staff member involved who still persisted in asking me to pay for this phantom excursion.
All in all please avoid this hotel. I do not usually write negative reviews but I don't want anything like this to happen to any other readers.

Room Tip: Avoid this hotel
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  • Stayed February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
9 Thank kingschultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 July 2014

Taj Kumarakom is a must visit if you are visiting in Kerala. This is one of the best properties I have ever visited with wonderful location. The resort is very large and excellently maintained with lot of activities. Rooms and Villas are very spacious and interior are simply awesome. All the employees are very courteous. I would like to specially thank the hotel manager Mr. Noyal Jacob and restaurant manager for taking care of guests so well and for their kind hospitality. Will definitely visit this property again on my next visit to Kerala.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ghai_anuj86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham,Uk
Level Contributor
77 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 July 2014

This is a fabulous resort about an hour and a half outside Koch. It's like a heritage site, with fantastic rooms near a pond, rubber trees and leading to the backwaters. The service is first class, food is fantastic as well. The surroundings are exotic and tropical. You can take a lingering ride on an open canoe on the backwaters, feed the pigeons and generally laze around. There is an outdoor pool, you have wifi in the rooms, the hotel also arranges events to engage you,in the evenings, including classical music and dance.

  • Stayed March 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Gidoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 July 2014

EvErything was so good we wished we had more time to spend. Room had old world beauty. Man made water reservoir was beautifully lighted with lamps n diyas. Amazing evenings with cultural event. Activities galore from Cycles to pottery, feeding swans to rabbits, there was boat rides thru water channel as well as d lake. Hospitality was awesome. Thumbs up !!!

  • Stayed January 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank BAhuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Level Contributor
2 reviews
Reviewed 11 July 2014

We stayed at Taj Kumarakom on our visit to Kerela this June 2014 for 2 Nights and 3 Days. It was a wonderful experience. Rooms were well kept...expected at Taj.....Food was just Awesome, the Staff was also very helpful.

Would love to comeback with the complete family.

Room Tip: They organize a complimentary Cruise for their guest in the Vembanadu Lake. An all Inclusive plan do...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank GSaksena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2014

Stayed at the hotel a year ago and i can honestly say its one the best boutique hotels , i have ever stayed in. The hospitality was amazing, the staff first class, the accommodation had everything in it except that cot wasn’t luxurious enough , never mind, its still 5 star for me.

Facing the great Vembanad Lake, its a 15 acre property with a bird sanctuary nearby. It really was a serene experience , absolute wonder how nature and the property wonderfully blend together.

We stayed at the Premium Temptation Villa , a must have for any honey moon couple. Its a 152 sqm villa with a private pool with complete privacy. We only had booked for 2 nights and due to extreme demand , couldnt extend any further.

Staff are very attentive and very friendly. We had a complete breakfast to dinner package, food was ok , we were received with Garlands and tender coconut attractively decorated. Since we were on our honey moon, they had a suprise cake arranged which was very nice.

Special thanks to the General manager of the property who used to meet us several times during the day and ensure that we had a pleasant stay.

FULLY RECOMMEND!!

Room Tip: Do not opt for anything less than Premium Temptation Villa .. Though a bit pricey , you wouldnt be d...
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  • Stayed August 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank jisams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj - Kumarakom

Property: Vivanta by Taj - Kumarakom
Address: 1/404 Kumarakom, Kumarakom 686563, India (Formerly Taj Garden Retreat)
Region: India > Kerala > Kottayam District > Kumarakom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kumarakom
#2 Spa Hotel in Kumarakom
#3 Family Hotel in Kumarakom
#4 Luxury Hotel in Kumarakom
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Vivanta by Taj - Kumarakom 5*
Number of rooms: 28
Official Description (provided by the hotel):
Kumarakom is a popular tourist destination in the Kottayam district of Kerala. Located on the picturesque Vembanad Lake, Vivanta by Taj - Kumarakom, Kerala, is a 30-minute drive from the Kottayam railway station or an hour's drive from Cochin city. Kerala's backwaters surround the 140-year old colonial bungalow which houses this resort. ... more   less 
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Also Known As:
Vivanta By Taj - Kumarakom Hotel Kumarakom
Taj Garden Retreat Hotel Kumarakom
Kumarakom Taj Garden Retreat
Vivanta By Taj - Kumarakom Kerala

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