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Backwater Ripples
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Reviews (590)
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All reviewsswimming pooldecent resortlake view roomboat ridesunset cruiseayurveda centercultural programmerestaurant staffhouse boatthe resort offersother resortsmaintained propertycourteous staffbreakfast spreadgreat hospitalityfront officerooms are spacious
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Reviewed 28 May 2014

We stayed for 2 nights in Nov13. It is a very peaceful and calm resort with clean environment and helpful staff. Lake facing rooms are excellent and have very good views. Food is nice. Spa and Ayurvedic doctor is nice. Don't miss full body massage, its very relaxing. Complimentary sunset cruise is also OK. We did not stayed in House boat but looks pretty.

Room Tip: Lake facing first floor is best
  • Stayed: November 2013, travelled as a couple
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Thank RajeevSharma19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kumarakomIndia, Guest Relations Manager at Backwater Ripples, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you very much for opting to stay with us on your recent visit to Kumarakom and reviewing our resort.

We are glad to know that you have enjoyed the ambiance, and other services. Your good words will be a great motivation for all of us in Backwater Ripples Kumarakom.
As guest feedback goes a long way in improving our performance we thank you for the same

Thank you for recommending us through the Trip Advisor and we look forward to host you again soon.

Very sincerely,
Sherin Senislavose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Location is pretty good near to the lake but the rooms are poorly maintained and service is also poor. It seems the resort is interested in attending to the banquet guests and have not much interest in other guests. There were some big events going on in the banqueting area during that time.

The Lake view cottage which we had received was on a dirty side patch of the lake and no where close to the main lake. It was not at all attractive. The air conditioner was not functioning properly due to lack of temperature control and so we put that off most of the time. The room was also not properly maintained and the bucket in the toilet were occupied with cockroaches.

The restaurant was pretty fine and well maintained, but service was not so great. For dinner our order was taken wrongly and the staff didn't knew what to do. He was not ready to do any remedy and kept on saying that I ordered that particular dish, which I am very sure that I have not done. I didn't want to create a scene and so agreed to pay for the extra order. However the buffet breakfast was pretty good even though there was no variety and spread limited. Most of the dishes were same on both the days of our stay.

We waited for half an hour for our check-out and nobody came to collect our luggage even after 2 or 3 repeated calls. So we carried our bags ourselves to the front office and checked out. The Front Office was least bothered to take care of us or at least show some concern.

Having said the troubles there were some good areas too.

The pool area is good and the pool area staff and security were also helpful. The Hotel also has a good gym and recreation area.

Room Tip: Don't go for the Lake view cottages. They are advertised as lake facing rooms but not all of them. It is better to take rooms near the swimming pool as they are closer to the lake and less expensive.
  • Stayed: May 2014, travelled with family
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Thank TonyJosephTrivandrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kumarakomIndia, Guest Relations Manager at Backwater Ripples, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you very much for staying with us and taking time to review our resort.
However we regret that your expectations were not meet in some areas and you did not had the perfect stay experience. Kindly accept my unconditional and sincere apology for the same..

We had already initiated steps to avoid such incidents in future and we assure you that we will retain our reputation and will strive to maintain standards on all our services to match the stunning location which is gifted by Nature.

As guest feedback goes a long way in improving our performance we thank you for the same and look forward to host you again.

Very sincerely,
Sherin Senislavose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

The price paid to stay in the property is worth. if you want to have your food inside the resort...the management literally took inflation to the menu card rates . exorbitant is the word.... How come rice, seafood are being priced on the so upper side, when its available in abundance locally. doesnt make sense atall. so if you are ready to enjoy the location plus food, think doubly and get ready to spend multiply.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Cleartrip
1  Thank Kumar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kumarakomIndia, Guest Relations Manager at Backwater Ripples, responded to this reviewResponded 30 May 2014

Dear Guest,

We thank you for opting to stay with us and reviewing our resort

We are delighted to know that you enjoyed the ambiance, as guest feedback goes a long way in improving our performance we thank you for the same and look forward to host you again .Assuring you of our best services and attention with highest standards of hospitality at all times

Very sincerely,
Sherin Senislavose

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

This hotel is very nice but I have mainly given it three stars due to it's location and the stunning scenery.

The first room we were in was not very good and I complained so they moved us to a much better room.

I have to say it could be a bit cleaner and the rooms are not as good as they look online.

The food was nice enough and we only really stayed here to do a rice boat tour and it was convenient for being picked up by the boat.

The pool was a nice touch bit is tiny and when there is another huge family staying, as there was with us, it was impossible to have a dip without being overrun by other people.

Nice enough but nothing special.

We actually travelled here in December 2011.

Room Tip: Ask for a first floor room
  • Stayed: June 2013, travelled as a couple
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Thank Beau2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kumarakomIndia, Guest Relations Manager at Backwater Ripples, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you very much for staying with us and taking time to review our resort.

We are pleased to learn that you enjoyed our resort in general. However we regret that your expectations were not meet in some areas and you did not had the perfect and personalized stay experience.

We assure you that we have initiated necessary corrective measures for providing best services with high standards of hospitality.

We look forward to host you again soon.

Very sincerely,
Sherin Senislavose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

This property is fabulous! The scenic view of the Vembanad Lake in the backdrop is breathtaking. We had gone there in Nov 2009. The trip still is very fresh and the most memorable one. The staff were polite and welcoming. The complimentary boat ride that we took was worth the ride. The food is good as they have an authentic menu. Since my wife was expecting she had the craving to have the typical home-made authentic kerala style dishes. We asked the restaurant manager and they readily ask us what my wife would love to have..... She still remembers the heavenly taste of the dishes till today :) Our older daughter who was 20mths then too enjoyed herself to the best in the hammocks, the swings and the children play centre at the hotel. I would recommend this place as a must visit for family and honeymooning couples. I can bet you wont be disappointed. If you really wanna enjoy the food in kerala, you should definitely try the traditional and authentic kerala style menu for lunch and dinner....If you haven't tried it...then you're missing something..... And yes do not forget to try the kareemeen polichathu!

Room Tip: We had the garden view room which was good. But I suggest you take the room which gives you view of the lake.....
  • Stayed: November 2013, travelled with family
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1  Thank Yasdan74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kumarakomIndia, Guest Relations Manager at Backwater Ripples, responded to this reviewResponded 30 May 2014

Dear Guest,

We thank you for opting to stay with us and reviewing our resort.

We are delighted to know that you enjoyed the ambiance, food and the other services provided during the stay. Team at Resort is tremendously pleased to hear that you were able to experience the true magic of our personalized service. Thank you for your nice comments and the rating 5/5 will be a great motivation for all of us in Backwater Ripples.

Thank You for recommending us through the Trip Advisor and look forward to host you again soon.

Very sincerely,
Sherin Senislavose

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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