The rooms are dingy with very cheap uncomfortable beds. The toilet cistern wouldn't stop filling all night, the shower was a dribble and the heating was erratic.
On making a booking for Xmas we were told we could either pay with a card now or leave cash in the room after our stay.
There was a bit of confusion so didn't leave cash, and they wouldn't accept a credit card over the phone. "We only take cash over the Christmas period because we are not always around", "But you are now!", "Sorry only take cash". But they would have taken cash at the time of booking.
I have never known it so hard to pay for my accommodation and found the staff over the phone very surly.
If it is too difficult for them to open over Christmas then they shouldn't open over Christmas.
I can thoroughly recommend putting a lot of effort into finding somewhere else to stay.
- Official Description (provided by the hotel):
- Two converted Farm buildings at Hermitage Farm, provide very comfortable en-suite accommodation with self catering facilities, just 10 minutes walk to the attractive small town of West Malling, and 5 minutes walk to the main line train station. ... more less
- Also Known As:
- The Stables West Malling, Kent