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“Pathetic rooms”

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Hotel Sai Grand Castle Inn
Ranked #61 of 78 Hotels in Shirdi
Mumbai (Bombay), India
1 review
“Pathetic rooms”
2 of 5 bubbles Reviewed 23 July 2014

I stayed here for 2 days with my family, the distance frm th temple is around 5-7 mins walking. The toilet and bathroom at th time of check-in was stinky. The service rendered was very unproffessional as th bath towels, soap, TV and AC remotes were provided after being asked for.The hotel is not at all worth the money paid . Most of th items on menu card are never available.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank riya_single
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 9 November 2014
Dear Guest,

Greetings From Grand Castle inn Hotel, Shirdi!

Thank you for choosing Grand Castle Inn Hotel for your recent stay in Shirdi.
Please do accept my sincere apologies for the inconvenience caused while your stay. It is a matter of great regret that you felt the standards of service at Grand Castle were below your
expectations
However, trust this as a one-time incident and does not reflect the quality that we are known to offer. I have personally looked into the every concern you have mentioned above and assure you that on your next visit you will only receive the best of our services. I have personally brieffed the concerned Department Heads to initiate corrective measures and I am sure you will find an improvement on your next visit with us.

Look forward to your understanding, we sincerely hope that you will not judge our service on the basis of this particular experience; we thank you in advance and on behalf of our staff and management for giving us the opportunity to be of service to you.

We appreciate your efforts in leaving behind a feedback for us and I really hope you give us a chance to serve you better in future. We look forward to welcoming you again to Grand Castle Inn Hotel-Shirdi .

Best Regards
MR. Sagar Hon
GM-Hotel Sai Grand Castle Inn Shirdi
+91 8484 800 600
+91 8484 800 700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
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    15
See reviews for
198
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Bangalore
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

We reached early and payed Rs 500 as early check in penalty. Apart from that there were no hiccups. The double bedded a/C room was very nice and comfortable.
Please note since this hotel is in the Vijaya bank lane, the surrounding is clam and quiet. they also offer free pickup and drop to the temple which is otherwise only 5-7 mins walk. Overall a good experience.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Dipankar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 17 October 2014
Dear Guest,

Greetings from Grand Castle Inn Shirdi.

It brings me immense joy to hear such positive feedback from our guests. I’m glad that you had a pleasurable and comfortable stay with us and felt that the services and hospitality you received was up to your desired standards.

I will definitely convey your appreciation to the associates you've mentioned and the team. I’m sure they will be encouraged to continue to serve guests with warmth and courtesy.

At Grand Caslte Inn, we strongly believe in going the extra mile to ensure our guests have unforgettable experiences and I’m happy that you've had a memorable stay with us.

We thank you for your valuable feedback and hope to have the pleasure of serving you again at Grand Castle Inn-shirdi !

Warm Regards,

Sagar Hon
General Manager
Grand Castle inn Shirdi
08484 800700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 July 2014

The room is smaller than what it appears on the website. The blankets are not clean. The room service is not at all good. They don't clean the room everyday unless u ask them to. The wifi is available only in the lobby and not in the rooms.
Pros: Front desk is receptive to your concerns. The hotel staff are courteous. The ride to the mandir is available with out any wait time.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Sunny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 9 November 2014
Dear Guest,

Greetings From Grand Castle inn Hotel, Shirdi!

Thank you for choosing Grand Castle Inn Hotel for your recent stay in Shirdi.
Please do accept my sincere apologies for the inconvenience caused while your stay. It is a matter of great regret that you felt the standards of service at Grand Castle were below your
expectations
However, trust this as a one-time incident and does not reflect the quality that we are known to offer. I have personally looked into the every concern you have mentioned above and assure you that on your next visit you will only receive the best of our services. I have personally brieffed the concerned Department Heads to initiate corrective measures and I am sure you will find an improvement on your next visit with us.

Look forward to your understanding, we sincerely hope that you will not judge our service on the basis of this particular experience; we thank you in advance and on behalf of our staff and management for giving us the opportunity to be of service to you.

We appreciate your efforts in leaving behind a feedback for us and I really hope you give us a chance to serve you better in future. We look forward to welcoming you again to Grand Castle Inn Hotel-Shirdi .

Best Regards
MR. Sagar Hon
GM-Hotel Sai Grand Castle Inn Shirdi
+91 8484 800 600
+91 8484 800 700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed 12 July 2014

Hi
I had been to Hotel Sai Grand Castle Shirdi last week of June 2014 - It's really fantastic stay , hotel is very convenient from Sai Baba Temple approx 2 Minutes. Hotel Staff is too polite & efficient. tariff rates is very affordable to all.

Arvind

Room Tip: All room in the hotels have great view
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank 772arvind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 17 October 2014
Dear Guest,

Greetings from Grand Castle Inn Shirdi.

It brings me immense joy to hear such positive feedback from our guests. I’m glad that you had a pleasurable and comfortable stay with us and felt that the services and hospitality you received was up to your desired standards.

I will definitely convey your appreciation to the associates you've mentioned and the team. I’m sure they will be encouraged to continue to serve guests with warmth and courtesy.

At Grand Caslte Inn, we strongly believe in going the extra mile to ensure our guests have unforgettable experiences and I’m happy that you've had a memorable stay with us.

We thank you for your valuable feedback and hope to have the pleasure of serving you again at Grand Castle Inn-shirdi !

Warm Regards,

Sagar Hon
General Manager
Grand Castle inn Shirdi
08484 800700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed 12 July 2014

castel inn is best hotel for stay in shirdi. the staff of hotel is very good and co operative the food quality of the hotel is also good compare to other hotels , the room are kept very cleaned there is 24 hr supply of hot n cold water and for drinking RO filiter Water. the good point is hotel has kept pick up & drop facilities.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 9 November 2014
We were plain lucky that you chose to check us out! It gives us so much satisfaction to see that you had a delightful stay with us. We sincerely thank you for the generous appreciation you have showered on our hotel through TripAdvisor.

It is a constant endeavor at Grand Caastle inn to provide each of our guests with personalized service and the team at the hotel is really thrilled to see that their genuine efforts are so well appreciated. You couldn't have rewarded us better! A big "Thank you" from all at Grand Castle Inn.

You certainly are a keen observer and we are glad to note that you found the workmanship and attention to details at our brand new hotel, caters perfectly to the needs of a family traveler.

I am happy to share that with your kind support today we are the78 % like hotel in the city on TripAdvisor as well Shirdi's 1st ISO-9001-2008 certified hotel.

We thank you once again for such an encouraging review and promise to strive continuously to remain your first choice, whenever you travel to The holy place of Shri Sai.

Warm regards,
Mr. Sagar Hon
GM- Hotel Sai Grand Castle inn Shirdi
Call:- +91 8484 800 600, +91 8484 800 700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 July 2014

Hotel sai grand castle inn. is 3 star hotel. few min.distance from temple. food is very very teasty.hotel is so clean, service is very good.I am so happy to stay here.next time I'm definatly come in this hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrishaPatil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 9 November 2014
Dear Guest,

We were plain lucky that you chose to check us out! It gives us so much satisfaction to see that you had a delightful stay with us. We sincerely thank you for the generous appreciation you have showered on our hotel through TripAdvisor.

It is a constant endeavor at Grand Caastle inn to provide each of our guests with personalized service and the team at the hotel is really thrilled to see that their genuine efforts are so well appreciated. You couldn't have rewarded us better! A big "Thank you" from all at Grand Castle Inn.

You certainly are a keen observer and we are glad to note that you found the workmanship and attention to details at our brand new hotel, caters perfectly to the needs of a family traveler.

I am happy to share that with your kind support today we are the78 % like hotel in the city on TripAdvisor as well Shirdi's 1st ISO-9001-2008 certified hotel.

We thank you once again for such an encouraging review and promise to strive continuously to remain your first choice, whenever you travel to The holy place of Shri Sai.

Warm regards,
Mr. Sagar Hon
GM- Hotel Sai Grand Castle inn Shirdi
Call:- +91 8484 800 600, +91 8484 800 700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udaipur, India, Asia
2 reviews
5 of 5 bubbles Reviewed 10 July 2014

Thnx hotel sai grand castle staff I really happy fr ur good service Best please stay in shirdi This is a much delayed reviews as I had stayed at this hotel in July 2014 .... the hotel rooms are well planned and cozy .. The size somewhat
hotel staff is very good and cooperative. Room service also good food quality very good. 24 hrs running hot and cold water. RO filtering water. Free pick up and drop service also available
Thank to all staff and front office staff very cooperative. .. thanks to hotel management. Or specialy Thnx Mr Sagar Hon is very cooperatives person. Very helpful and careful person

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r1232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sagar2407, General Manager at Hotel Sai Grand Castle Inn, responded to this review, 9 November 2014
Dear Guest,

We were plain lucky that you chose to check us out! It gives us so much satisfaction to see that you had a delightful stay with us. We sincerely thank you for the generous appreciation you have showered on our hotel through TripAdvisor.

It is a constant endeavor at Grand Caastle inn to provide each of our guests with personalized service and the team at the hotel is really thrilled to see that their genuine efforts are so well appreciated. You couldn't have rewarded us better! A big "Thank you" from all at Grand Castle Inn.

You certainly are a keen observer and we are glad to note that you found the workmanship and attention to details at our brand new hotel, caters perfectly to the needs of a family traveler.

I am happy to share that with your kind support today we are the78 % like hotel in the city on TripAdvisor as well Shirdi's 1st ISO-9001-2008 certified hotel.

We thank you once again for such an encouraging review and promise to strive continuously to remain your first choice, whenever you travel to The holy place of Shri Sai.

Warm regards,
Mr. Sagar Hon
GM- Hotel Sai Grand Castle inn Shirdi
Call:- +91 8484 800 600, +91 8484 800 700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sai Grand Castle Inn

Property: Hotel Sai Grand Castle Inn
Address: Near Neeta Bus Parking, Shirdi 423109, India
Region: India > Maharashtra > Shirdi
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 78 Hotels in Shirdi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Sai Grand Castle Inn 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Hotel Sai Grand Castle Inn enjoys popularity and tourists confidence, thanks to its courteous and committed staff. Hotel Sai Grand Castle Inn management is known for discipline, moral values and high standards of hospitality. We mean discipline, finesse and sophistication in each of our operations and these values reflect in each of the service we render. In fact, this is what we call, is our USP. Hotel Sai Grand Castle Inn management is always on its toes to meet customer's expectations. Cheerful and prompt approach of our efficient staff always strives to make your stay most memorable. We mean building relations, beyond business and make best of our efforts to achieve, what we mean. Hotel The management is always keen to give best value for your money. All the 37 rooms guarantee comfort and coziness. All rooms with affluent furnishings and top class housekeeping give refreshing and vivacious experience. Air-conditioned restaurant, with spacious décor, offers multi-cuisine dishes. The quality of delectable dishes wins great appreciation from real gourmets from different parts of the world. On the outer reaches, the hotel offers spacious and safe parking, free accommodation for drivers, and car washing facility. ... more   less 
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