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“Reception staff let it down”

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ACHAT Premium Airport-Hannover
Ranked #4 of 8 Hotels in Langenhagen
Reviewed 17 January 2013

Stayed here as was working in Hannover, not near the airport.
The reception staff were rather rude and not very helpful, said I hadn't booked even though I showed the confirmation documents. I asked for an iron and was told they were all in use, I asked when one would be available and I was told probably in the morning. Not helpful at all and not what I would expect from a so called 4* the Forum restaurant next to the hotel was lovely and staff were very helpful. Breakfast although was 18€ was lovely with a wide range of goods on offer.

Stayed: January 2013, travelled on business
Thank Ash W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 22 of 78 reviews

Reviewed 23 September 2012

Stayed at the hotel for an overnight during a trade fair in Hannover, as a result of which the room rates rocketed sky high. I was expecting a decent hotel experience since it was sold as a 4 star premium hotel. Unfortunately I was very disappointed with the quality of this hotel: the furniture and general quality of the room was extremely poor, the bathroom lacked all amenities and the cleanliness of towels was also insufficient. The hotel does not offer free internet access anywhere, neither a bottle of water in the already excessive room rate. My experience shows never to stay in this hotel again, and possibly avoid the chain as well.

Pro-s:
- Breakfast is good, costs €10
- Staff are kind and friendly

Con-s:
- Condition of room furtniture is poor.
- Bathroom lacks amenities. Body wash dispenser attached to wall beside the sink and inside the shower is all that is available.
- Bathroom towels not clean.
- My room on the 4th floor did not get hot water in the shower when opened to full hot for over 2 minutes. The shower head is an extremely poor construction that sprinkles scarse water quantity in all directions outwards.
- Location :the hotel is sold as an airport hotel, however it is a 10 minute taxi ride from the airport, and well within a suburban area.
- Room was not sound-proof: walls were extremely thin. Traffic noise from outside could be heard all night, even though the windows were closed shut.
- TV: not that its a mandatory requirement, but in 2012 I would expect a 4 star hotel to have an LCD TV in the rooms, whatever the size may be, however in this facility the rooms contain an old CRT TV.

  • Stayed: September 2012, travelled on business
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Thank ztheged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

It's not very close to the S- Bahn station , but you can use it easily . The staffs were very kind and friendly . And the area was quiet enough to fall a sleep well . But they have the different entrance to the reception , even though the rooms are in the same building . Don't forget it .

  • Stayed: May 2012, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Hyejin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

Myself and a colleague stayed overnight in the Hotel Achat and wouldn’t be staying again because it is not geared to the needs of business travellers (strange considering it is sold as an airport hotel).

I think the hotel is formed from converted office buildings meaning that the reception is not connected to all the rooms. We checked-in, received our room keys and were asked to leave the building and walk around the block to a door “round the back” – luckily it wasn’t raining.

The room itself (once found) was nice, very clean, large and quite comfortable with basic TV and a balcony (surprisingly) and a large bathroom. The problem is not what the room has but what it has not. Rooms do not have irons / ironing boards as standard (NIGHTMARE) resulting in another walk around the block and a hike along the street with an iron and ironing board under my arm… which was a bit bizarre! Also the rooms do not have WI-FI or tea & coffee making facilities which is once again strange for a hotel marketing itself to attract business travellers.

Breakfast was very nice with great service and a huge selection – I recommend this paying for this because there were no other obvious options nearby to choose from.

The hotel is a €13 cab ride from Hannover airport.

I would recommend this hotel to people who are just looking for a place to spend the night and do not have any specific needs other than for it to be clean and comfortable and within reach of the airport or Hanover. I would not recommend this hotel to business travellers because it is not geared to their needs.

  • Stayed: April 2012, travelled on business
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Thank Rob19822891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

As said in the headline, the hotel is not located at the airport, but a ten minute taxi drive away in an ugly suburb.
We got a room on the backside of the hotel in a kind a not very confortable outbuilding. The room was clean and provided with the necessary features, but it was not the quality I would expect from a four star hotel. The furniture was old, the bathroom empty (no furniture to store your stuff) and the interior design not really up to date.
Breakfast was ok, even though breakfast time was a bit short (end at 9:00 am). We also had dinner once, and the choice and quality was ok. Anyway, there weren't many options around.
This hotel is ok if you want to spend a short night before catching your plane, but not for much more.

  • Stayed: February 2012, travelled on business
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Thank francoallemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

This is my second stay here. Firs time it was ok but now I'm in a room located in another building in the back of the hotel. The light is always off everywhere !!! The bath is old and looks like one in a hospital.

  • Stayed: January 2012
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Thank Bupitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2011

4 day conference stay. Facilities all over the place, had to walk round the building for conference venue and food. Staff unhelpful. We had to really stamp our feet just to get our party all together in the same building. Wireless access paid for, would not work, no-one could be bothered to help. Breakfast felt a bit like the cheaper end of the UK market - Premier Inn at best. Located in the middle of a totally uninteresting concrete jungle.

  • Stayed: September 2010, travelled on business
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Thank MikeD1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ACHAT Premium Airport-Hannover

Address: Walsroder Str. 105, 30853 Langenhagen, Lower Saxony, Germany (Formerly Airport Congress Hotel)
Region: Germany > Lower Saxony > Langenhagen
Amenities:
Bar / Lounge Business Centre with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in Langenhagen
Price Range: £42 - £84 (Based on Average Rates for a Standard Room)
Number of rooms: 74
Official Description (provided by the hotel):
The ACHAT Premium Airport-Hannover offers modern first class service at an especially favorable price/quality ratio Great for business, meetings and events, and for longer stays. In the center of Langenhagen, with convenient access to the airport, convention center and downtown Hannover. The ACHAT Premium Airport-Hannover is located in the north of Hannover, the capital of Lower Saxony, and is only 5 km from the Hannover-Langenhagen airport. Punctual, friendly and reliable is how our customers rate our first class service: With 74 modernly furnished guestrooms in the Business and Superior categories, as well as one suite, we provide our guests with contemporary comfort. This is also true for the 58 apartments, specially designed for long-stay guests. And of course, also for non-smokers. 4 conference rooms (60 people) and 2 meeting rooms are perfectly suited to seminars and meetings. The attached events center, "Forum", is well-equipped for large business or private events of up to 450 attendees Our cozy restaurant and bar, outside terrace and beer garden offer German-Mediterranean and regional cuisine. ... more   less 
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Also Known As:
Hotel Airport Congress

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