My wife and I stayed at this hotel after having traveled to Puerto Vallarta. The hotel at first glance seem nice, until you get close up and notice she is long for a pick me up paint job and overall maintenance session.
Our check in was unusual in that for only 2 persons checking in..it took well over an hour. Once in our room we were disappointed in the overall quality and look of the decor. And more than the tired shabby appearance was the overpowering humid smell. There was also a lingering smell of spilled alcohol on the furniture. The bed spread was stained with god knows what, but at least they changed that quickly.
We did have other complaints that were brought up to the management, but most were either brushed off in the typical "manana" or we were simply told to pay extra for changes. Well not have our vacation ruined we opted to try and "rough it".
By the third day of no hot water, maid service that was less than even average on the one day she did arrive.. yes two days without maid service in spite of repeated calls to management. We decided to leave.
Checking out was a disaster as they did not want to refund our money. At one point the owner walked by and when his manager informed him of our predicament he simply stated he did not have time to deal with us.
We finally did get them to refund our left over days. But had to wait in the lobby for over 45 minutes while they "checked" the room for missing items.
We have traveled around the word and experienced some of the worst hotels. And to be honest this is one for the ..Hall of Shame.
Best advise.. choose another hotel.
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- Also Known As:
- Starbay Hotel Riviera Nayarit
- Starbay Resort Riviera Nayarit
- Starbay Suites Resort Mexico/Riviera Nayarit