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“Good service and food”

Big Five Pub & Grill
Ranked #12 of 18 Restaurants in Phalaborwa
Certificate of Excellence
Price range: US$4 - US$9
Description: Big Five Pub & Grill is a traditional style restaurant nestled in the beautiful town of Phalaborwa, Limpopo. Diners can enjoy an unforgettable experience and are treated to a variety of freshly made selected traditional dishes. Come have a drink and relax, we will provide you with quality food at an affordable price with good and friendly service.
Restaurant details
Description: Big Five Pub & Grill is a traditional style restaurant nestled in the beautiful town of Phalaborwa, Limpopo. Diners can enjoy an unforgettable experience and are treated to a variety of freshly made selected traditional dishes. Come have a drink and relax, we will provide you with quality food at an affordable price with good and friendly service.
Reviewed 15 May 2018 via mobile

I was there to have a late lunch. There were just 2 customers in the restaurant. The service quality was very good. The food was good as well and the price is normal. Congrats for all.

Date of visit: May 2018
Thank Raros2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie S, Owner at Big Five Pub & Grill, responded to this reviewResponded 17 May 2018

Hi Raros2014, thanks for your positive comment, visit and rating. Glad you enjoyed it at our pub. Looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 38 reviews

Reviewed 28 April 2018 via mobile

We waited over 30 minutes for our food which was served cold. The helping was certainly too little for the price paid.

Date of visit: April 2018
Thank 570roym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie S, Owner at Big Five Pub & Grill, responded to this reviewResponded 30 April 2018

Hi 570roym, thanks for the comment, visit and rating. Please note that all our food is freshly prepared, the waiting time depends on what you have ordered and how busy we were at the time of your visit, i apologize if it was served cold. I can give you the Bad News and the Good News. The Bad News is, that complaining to tripAdviser can not improve my service to you, the Good News is, did you bring it under my attention at the restaurant i could have assisted you, and if you were still hungry after your meal i would have gladly given you an extra portion for free.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

We stayed at the Kruger Park and on our way home made a stop at big five pub and grill for a quick bite to eat.

What a terrible experience.

We got ice cold cappuccinos, the waitress never took away empty glasses and cans, we had to call her back as she only took halve of the tables orders.

We waited very, very long for our food, the owners response was that we were mistaken and we didn’t wait too long and he doesn’t mind if we never stopped there again!

As the food came, the eggs weren’t properly done, the toast was cold and hard, there was no butter and the chef forgot about a sideorder mushrooms - which then came after we’ve finished eating.

We won’t be seen there ever again!

Date of visit: April 2018
Thank LeanaJ19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie S, Owner at Big Five Pub & Grill, responded to this reviewResponded 5 April 2018

Hi Leana, Thanks for your visit, response and rating. Please note the following, none of the above was brought to my attention when i visited your table to inquire if everything was ok, except one gentlemen at your table complaint that the food is taking more than a hour and your group of 13 people is going to leave if the food did not arrive in 5 minutes, i was busy in the kitchen preparing your order, after your food was served i showed the gentleman that the order was placed 11H05 according to my kitchen slip and the first orders went out at 11H35, by 11H45 all 13 plates of food were served, the gentleman replied that "he don`t want to argue with me" All our food is freshly prepared on order, there were other customers that had orders in before your table and still we manage to have 13 plates of food out in +- 40 minutes. After the way that you speak and treated my waiters (even the other customers mentioned it to me) and told me that you will never come back, i said it is fine, my point is you did not wait longer than a hour for your food, all the plates come back empty and nothing was mentioned about eggs, toast, and all the other things mention that was not right.

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Reviewed 19 March 2018 via mobile

We visit this restaurant often, and we keep coming back...

It must be either 1 of 5 things.
1. Great Food
2. Nice Venue
3. Great service
4. Huge menu
5. Affordable choice

Guess thats why its called he Big 5?

5 stars from us.

Thank you

Date of visit: March 2018
Thank 932henrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie S, Owner at Big Five Pub & Grill, responded to this reviewResponded 22 March 2018

Hi 932henrib, thanks for your visit, positive comment and rating, glad you enjoy it at our pub, we try our utmost best to give every customer / friend good service with affordable prizes and freshly prepared dishes. Looking forward to your next visit.

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Reviewed 11 March 2018 via mobile

The first thing you see on their menu is 'we're not a fancy restaurant but you get good food for a fair price'. This sure holds true for them. Good, not exceptional or fancy, food for a decent price.

Date of visit: March 2018
Thank Immerenga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie S, Owner at Big Five Pub & Grill, responded to this reviewResponded 13 March 2018

Hi Immerenga, thank you for the visit, comment and rating, glad you did enjoyed our food, we try our best to give you good food at an affordable price and good friendly service. Please do visit again and enjoy the rest of your trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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