We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Unbelievably Worser Than Before.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hans Merensky Hotel & Spa
Ranked #4 of 6 Hotels in Phalaborwa
Phuket, Thailand
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Unbelievably Worser Than Before.”
1 of 5 bubbles Reviewed 18 November 2013 via mobile

A serious need for brand new management is the general order of the day.Now that the Chinese have bought major shares into the Phalaborwa Underground Mining Project,one can only hope for the same to be done to the Hans Merensky Club and eliminate the pathetic structure of the exsistant management and restructure the entire establishment altogether.As a old school visitor and guest with extensive International worldwide travel a general boycott is the order of days-months or even years until this is sorted.
(A visitor since 1980).

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

78 reviews from our community

Traveller rating
    11
    18
    12
    12
    25
See reviews for
18
16
1
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Meyerton, Gauteng, South Africa
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 15 November 2013

Stood in reception for 15 minutes waiting to be served. One person on duty who was on the telephone for 15 minutes. Arrived at room, still being serviced and repairing light fittings, considering I was the only person staying there and had booked FOUR days in advance, one would expect that the room would be ready. Room is very tatty. In dire need of attention. Door into the room cannot be locked from the outside. So to leave the room you need to pack up all your belongings and store them in your car. To sum up... don't look at the pretty pictures on the website. This place is a dump. Will not be going back.

  • Stayed November 2013, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Phalaborwa hotels

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 October 2013 via mobile

IDecided to treat my daughter as she is about to start her final exams.
I booked a suite and after checking inn
we could even get a drink at the bar as there was no staff . The Spa was closed.Our Tv has only 1 channel because the rest of the channels are not available.For an international golf course and location this a big disappointment.
No wonder the hotel is empty

Stayed October 2013, travelled with family
Helpful?
2 Thank John312578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montagu, South Africa
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 3 September 2013

This is one of the most beautiful sites in the world with well designed room's and fantastic amenities including a beautiful golf course and wild animals roaming freely.

The staff that there is seem to be trying their best but do not have the correct training or management support.

Service is either non-existent or extremely poor, leaving guests frustrated and unhappy.

The food is not bad and is well prepared, however, once again the associated service does not measure up. There is a shortage of stock in the bar and a constant fight for the drink of choice.

Room Tip: Go for a room facing North East on the golf course.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FriendofGrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 21 August 2013

My wife and I stayed over for three nights at this resort. We arrived late on the Sunday afternoon and was impressed with the looks and appearance. We rented a golf cart and travelled the golf course and saw plenty of game including hippos, crocodiles, impala, giraffe, baboons, monkeys, fish eagles and numerous other bird species. The evening our dinner was a set menu and we choose to go with the venison potjie which was very good. We stayed in room number 10. The rooms were very nicely finished of and the décor is great. Unfortunately as the other person stated, there were no soap dishes in the shower which is a hind sight seeing that no costs were spared in upgrading the facility. The rooms are well stocked with al the amenaties and towels. The breakfast on all the mornings was buffet style and it was good. The other two nights the occupancy was higher and we had a buffet which was good. The décor in the reception, restaurant and throughout the venue is stunning. The staff has been jacked up and the service is good. The pub at the poolside was well stocked. The Wednesday morning we got up early and went for a nice sunrise walk, only my wife and I. The fairways and greens are well maintained but certain tee boxes require attention. The club house and pro shop is well stocked and unfortunately at this stage they don't have a resident pro at the pro shop.
The only down side here is the 2 generators running around the clock as electricity is not available from the municipality due to short payments. However, the rooms was not effected by it and it was only a bit noisy at the restaurant area.

Room Tip: Ensure you get a room overlooking the golf course and as far away as possible from the restaurant...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LazenbyPretoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rustenburg, South Africa
Level Contributor
210 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
1 of 5 bubbles Reviewed 4 July 2013

Phalaborwa is a town located on the edge of the Kruger National Park. Its airport justifiably boasts that it is the ‘Gateway to the Kruger’. Phalaborwa is also home to two significant mining companies. It is therefore potentially blessed with many business and tourist visitors.
The Hans Merensky Golf Estate and Hotel is perfectly located on the Kruger side of Phalaborwa, and benefits from the migration of various game right through the Estate, between the accommodation units, and on the golf course.
Many of the rooms are located on the edge of the links, where the game wanders freely, and the game viewing is therefore excellent. The owners have spent the last few years progressively adding to the units, and the Hans Merensky now boasts many more rooms than when I first visited some 6 years ago.
However, as the place has grown, so it has deteriorated! Sadly, the magnificent setting, and potentially grand buildings do not make up for the absolute absence of the most rudimentary elements of management. Quite simply, there is NO evidence of any management input at the Hans Merensky! The place is a shambles and a case study in ineptitude. You do not need to travel to Sierra Leone or Liberia to experience third world chaos: is is available right here in South Africa!
If you think this statement is over the top, consider our experience at the Hans Merensky. A group of 4 colleagues visited for 2 days, mid-week. Consider that the Hans Merensky lays claim to be a Four Star Hotel (as per the receptionist). We stayed in accommodation block 1-30. Most of these comments pertain to that block. It was brand new, but very poorly completed. Here are some of the ‘highights’:
1. Although we had pre-paid hotel vouchers from our travel agent, made almost 3 months before our arrival, the hotel was unaware of 2 of we 4.
2. The main buildings of the Hotel had not had power for 3 weeks (yes, 3 weeks) when we arrived. The rumour in town was that this was due to non-payment of the account. This makes sense, because he ret of town had power, and it does not take 3 weeks to replace ANY cable. Instead, these buildings are illuminated by a few reading lamps powered by noisy little petrol-driven generators scattered about. In fairness, some accommodation sections ARE supplied off-grid, being on a separate feed.
3. Television is limited to just 6 channels, 4 of them the South African free-to-air channels.
4. None of our room telephones worked.
5. There is no wi-fi.
6. Cellular reception is very poor. There is no data transfoer, even standing outdoors.
7. In 2 of the 4 rooms, the balcony door handles fell off trying to open the door.
8. The rooms are poorly laid out. The bathroom is too big, but the bedroom id so crammed that it is difficult to open the cupboard door.
9. The brand new bath had no less than 13 chip and scratches. I would say it was damaged during building, with bricks and rubble being dropped into it.
10. The balustrades on the balcony and stairs are all broken and falling apart. They are dangerous in that they would not withstand someone falling against them.
11. The showers in 2 rooms had no soap dishes / trays.
12. The showers in 2 rooms had no lip or slope to stop the water flowing across the floor. Every shower flooded the bathroom.
13. Breakfast was chaotic. No spoons. We asked for spoons, and were eventually brought dirty spoons. It took another age to get clean ones. In a 4-star hotel?!
14. The staff is simply not trained. They do not know how to wait a table. They are simply untrained people that are doing their best.
15. We never saw any sort of manager of supervisor in the 2 days we were at the hotel.
16. The staff (e.g. maids) do not have any sort of uniform.
17. The remote control in one room had no batteries.
18. The plug in the washbasin leaked so badly that the only way to shave was to keep the water running on half volume to keep the basin full enough!
19. With the extremely poor service, and the power outage, we did not dare to eat in the dining room, but had a pizza from the wood fired pizza oven at the outside bar for the first night’s dinner. On the second night we gave up and went out.
20. Coke was out of stock. I mean…
21. For the block of 30 units, there is parking for perhaps 5 – 6 cars. The rest have to park a way off in a dusty track. Was there NO thought here? No planning?
22. Came ‘home’ from work, hot and tired after day 1, to find two of the four rooms had not been cleaned, because… ‘Sorry, we did not have spare keys, and you took the only one with you’. Really? Honestly? 4 Star?
So, were there ANY positives? Well, the setting is magnificent, and the potential is great, but this place needs a) a cash injection, b) proper management by someone who cares. The linen is good quality, and the rooms are pretty clean. Everything is good and new, but as said, badly executed and maintained.
Materials and finishes are good, but the quality of the building is shocking, which is in itself and indication of management failure. The place could be upmarket, but is not at present. I have stayed in small private B&Bs that are much more professionally run. I would not stay here if I had any option. But that is very sad. With this setting, I should really love to stay here, but the long list of errors and omission makes it one huge effort!

Room Tip: The views are all there is here, so make sure you get a view out over the golf course. Rooms 1-30 a...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GwilymHowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
1 review
5 of 5 bubbles Reviewed 10 June 2013

As for us the trip at the Hotel was marvelous and we have chosen the Hotel for our wedding,and we were exptionally assisted they even gave us a accomodation for free to experience the warmth of their service which met our expectations

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nimrod m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phalaborwa hotels
1.5 mi away
Aha Sefapane Lodge and Safaris
1.4 mi away
Bushveld Terrace Hotel & Guest House
2.3 mi away
Cajori Hotel
Cajori Hotel
#3 of 6 in Phalaborwa
3.0 of 5 bubbles 11 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Sunbird Lodge
Sunbird Lodge
#1 of 24 in Phalaborwa
5.0 of 5 bubbles 256 reviews
5.8 mi away
Silonque Bush Estate
Silonque Bush Estate
#3 of 23 in Phalaborwa
4.5 of 5 bubbles 74 reviews
3.3 mi away
La Lechere Guest House
La Lechere Guest House
#3 of 24 in Phalaborwa
5.0 of 5 bubbles 74 reviews
Show Prices
Show Prices
Show Prices

Been to Hans Merensky Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hans Merensky Hotel & Spa

Property: Hans Merensky Hotel & Spa
Address: 3 Copper Street, Phalaborwa 1390, South Africa
Region: South Africa > Limpopo Province > Phalaborwa
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 6 Hotels in Phalaborwa
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hans Merensky Hotel & Spa 4*
Number of rooms: 143
Reservation Options:
TripAdvisor is proud to partner with Expedia and Hotels.com so you can book your Hans Merensky Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing