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“Good new hotel” 4 of 5 bubbles
Review of Mercure Palu

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Mercure Palu
Ranked #1 of 10 Hotels in Palu
Magelang, Indonesia
Level Contributor
291 reviews
254 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
“Good new hotel”
4 of 5 bubbles Reviewed 28 February 2014

This was my first time to sleep in this hotel for 2 nights. Pros: efficient check in - check out, friendly and helpful staffs, new building, comfortable bed and quiet room, strong shower, good free internet wifi connection, large LCD TV with various international channels, new swimming pool and fitness center, value for money. Cons: No stand-by taxi, but the hotel will help us to order a taxi or we can rent hotel's shuttle car to drop us to the airport. My only bad experience: I order hotel shuttle car to drop me off to the airport at 04.30 AM, but the driver are late until 04.45 AM. Hope next time the driver will come sharp on time, so guests must not wait any longer.

Room Tip: ask bay view room
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  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AlexSantosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malikazhary, General Manager at Mercure Palu, responded to this review, 3 March 2014
Our Dear Guest,

We would like to thank you for choosing to stay with Mercure Hotel during your recent visit to Palu and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

We wish to extend to you our apologies for the incident that occurred during your stay and your remark has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Palu.

With truly care, salam hangat!

Abdul Malik Azhary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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120 reviews from our community

Traveller rating
    40
    54
    21
    1
    4
See reviews for
17
8
8
69
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Any
English first
Denpasar, Indonesia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 January 2014

So, I was heard that if this hotel just did their soft opening. So I didn't expected so much things on it. I thought the service gonna be poor and the crew was not well-trained. But in fact, ALL OF MY THOUGHT WERE TOTALLY WRONG. All the crew in this hotel are very welcome, smily and very helpful, and They do have a good standard and very good quality of services.
The breakfast was pretty good with some of bakery products, made to order egg dishes, fruits, local foods and some kinds hot and cold drinks.
The room was really clean and tidy with a nice view of the talise beach.

I have no reason to tell you to not stay in this hotel if you come to
Palu !

Room Tip: If you like the room facing to the sea, you better choose the room either on the 3rd floor or on the...
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CalvinTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malikazhary, General Manager at Mercure Palu, responded to this review, 16 January 2014
Our Dear Guest,

We would like to thank you for choosing Mercure Hotel as your accommodation choice during your recent stay in Palu and for taking the time to share your positive feedback.

We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We all look forward to welcoming you again on your next visit to Palu.

With truly care, salam hangat !

Abdul Malik Azhary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 January 2014 via mobile

The room is comfortable, food is good with a combining menu indonesian food and local food. the restaurant have a cozy situation, so we can enjoy to hang up with coleagues. I impressed with the hospitality from the hotel staff. They always give smile to everybody.

Stayed January 2014, travelled on business
Helpful?
Thank mikob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malikazhary, General Manager at Mercure Palu, responded to this review, 16 January 2014
Our Dear Guest,

We would like to thank you for choosing to stay with Mercure Hotel during your recent visit to Palu and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Mercure Palu.

With truly care, salam hangat!

Abdul Malik Azhary
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Palu

Property: Mercure Palu
Address: Jl. Cumi-cumi no. 8, Palu 94221, Indonesia
Region: Indonesia > Sulawesi > Central Sulawesi > Palu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Palu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Palu 4*
Number of rooms: 138
Reservation Options:
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