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“Best resort in Lembeh”

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Kungkungan Bay Resort
Ranked #3 of 10 Hotels in Bitung
Certificate of Excellence
Adelaide, Australia
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Best resort in Lembeh”
Reviewed 7 August 2013

We just visited KBR for the second time and it was as good (if not better) than it was the first time. This is our favourite resort and we loved every moment of our ten day stay. The people are so warm and genuinely friendly and caring. The service in every aspect of the resort is top class. The dive crew are the most attentive and helpful that we have ever encountered. The dive manager goes out of his way to make sure that you have the best experience possible - he is a great guy! The beautiful young ladies in the restaurant are delightful and really go out of their way to make you feel comfortable. Our grandsons loved all of the attention they received from them all. The food was delicious and plentiful and the kitchen staff were also very friendly and caring. This holiday was all we could have asked for and we highly recommend this resort to anyone who is considering a trip to Lembeh. This is muck diving paradise! Can't wait to return! Thanks KBR for a brilliant holiday. Geoff and Sue Stephenson

Room Tip: All rooms are excellent. We stayed in cottages last trip and deluxe bungalows this trip and both wer...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Adelaide, South Australia, Australia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2013

We just had the trip of a lifetime, great resort with the nicest friendly people on the planet.
Yes I shed many tears as we departed. Stefan the dive manager runs a tight team of incredible
dive guides who are the best spotters on the planet. Stefan is the best dive manager I have met,
and I have been to many places around the world. Food was excellent, staff brilliant, I love them all.Dive boats were great.My only complaint was the owner, who decided to have a one on one meeting with a staff member in the dining area. NOT the done thing. We were disgusted.
Beside that..... We will return again and again, the Resort is heaven for Muck Divers.. Wow!
Darrall Suter

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
3 Thank Darrall S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBR_Management, Manager at Kungkungan Bay Resort, responded to this review, 7 August 2013
Greeting from Kungkungan Bay Resort

Thank you for the nice review. It was really nice to get to know you all. We are glad that you enjoyed the room, and loved the food. We appreciated the nice review about our staff, we are very fortunate to have a big group of people who are very dedicated and want nothing but to be sure everyone enjoy the stay with us.

Our staff and the owner were happy that you enjoy the time with us at the party. We sat down and talked and we honestly do not remember the incident that caused you to have bad impression of him. It was the first Sunday our boss was here, he just had terrible news about his dog at 3AM that morning, and maybe the expression was not as it should look like. We have worked with him for so many years, and have learned a lot from him, and we are working together to improve our service and facility. We hope we can give you better impression the next time you come to visit.

Thank you again for the wonderful review, take good care, you are already part of our family.
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Auckland Region, New Zealand
Level 5 Contributor
60 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 19 July 2013

My wife and I and two grown children just spent four days at KBR. It was an amazing experience.
We had the family suite which was very spacious and well appointed, also close to the dive centre and the restaurant. The room had great views across the Lembeh Strait.
We absolutely enjoyed the restaurant, the menu choices were so fantastic we always needed much deliberation and discussion, everything was appealing. The restaurant staff were attentive and very friendly. On a bbq night the hotel staff provided wonderful entertainment, they seemed to be genuinely enjoying themselves.
We enjoyed massages at the spa, great massage, atmosphere and value.
Now to our main purpose- the diving.
The diving was very special, the famous Lembeh critters didn't disappoint, we photographed everything that was on our wish list. The way the dive guides found critters was awesome.
The operation is really 5 star. Equipment is all carried, washed and cared for, cameras treated with huge respect. Help is always there when gearing up and getting on boats. Fruit and water is handed out on boats and drinks and snacks between dives at jetty. We were given a guide, Unglee, for our family of four who we really enjoyed diving with, his care and knowledge was brilliant. Stefan, the dive director was also great value.
The total experience was really enjoyable, we were looked after incredibly well. We will be returning sometime.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank Nzdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBR_Management, Manager at Kungkungan Bay Resort, responded to this review, 20 July 2013
Greeting from Kungkungan Bay Resort.

It was very nice having four of you with us.

Thank you for the nice review about the room, the beach front owner suite is a perfect choice for a family. It does make it better with the amazing view from the room.

We are pleased that you found the menu and the meals were fantastic. We do prepare our meals fresh, at the same time keeping the high standard and maintain good quality.
Our managers and staff enjoy entertaining our guests with traditional dances and songs, having all of you enjoyed the party just as much as we did truly was a great compliment.

We are very happy that you saw everything in your wish list. Our dive guides keep making us proud with all their amazing ability to spot critters, and the dedication to make every dive with them very special.

We all look forward to see you again in the future for another great diving, and wonderful stay.
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Australia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 June 2013

Dive specialists, catering to your every need from accommodation to dive setup. Great service, friendly staff, lovely welcome. Dive crew know their stuff and cater to photographers or divers who want a new and exciting experience. All staff are friendly and polite and just lovely. You will enjoy the atmosphere of KBR, the pool is great.

Room Tip: All rooms have waterfront views. Restaurant very good.
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  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
4 Thank Bettydiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBR_Management, Manager at Kungkungan Bay Resort, responded to this review, 7 July 2013
Thank you very much for taking the time to write.
We are happy that you enjoy our service, and our dive crew did an amazing job to make your stay a special one. We hope to see you again.
Kind regards from all KBR team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuttgart, Germany
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2013

KBR offered us what it promised: Professionally organised and guided diving for weird critters in Lembeh Strait. Diving logistics are smooth and pleasant (snacks between dives, towels and drinks on the boat, camera room, ...). The guides are excellent - we photographed many new species - despite years of diving experience and many hundreds of dives. A very productive stay. We would, however, recommend that the water on board is not provided in disposable plastic cups (widespread in Indonesia) but in reusable bottles, as we have experienced in other resorts in Indonesia. Reducing plastic waste should be one of the highest and most urgent environmental priorities for Lembeh. KBR should have an interest in playing an exemplary model role in that.

The rooms of the hotel are very nice, stylish and comfortable (the bathroom a bit dark). The restaurant is really good and has an extended menu. Many items are (unexpectedly) american-inspired, e.g. burger, tex-mex style dishes, pancakes with maple sirup for breakfast, etc. We recommend to go for the indonesian dishes: Very good, fresh and tasty. The personnel is extremely friendly and very helpful. Due to intense boat traffic through the strait, the noise level can be a bit elevated at night - but we never travel without earplugs - so that was not a big issue.
We liked our stay and would go back anytime !!!

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
4 Thank Nico M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBR_Management, Manager at Kungkungan Bay Resort, responded to this review, 7 July 2013
Thank you for the nice review.

We are glad that you find the rooms are nice, stylish and comfortable. Our chef is very happy that you loved the Indonesian dishes, and glad that our staff did a wonderful job taking good care of you during your staff.

Being the pioneer dive resort in Lembeh strait, we do take proud of our amazing dive guides who without a doubt from those many years of experience have been making every diver’s experience an amazing one. We thank you for the suggestion on the plastic cups, we certainly will take a look at other option for our water supply.

We are happy that you enjoyed your stay and we are looking forward to welcome you back at KBR.
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New York, NY
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2013

We stayed one week in KBR, and it was a wonderful vacation. The resort is very nice, the rooms very comfortable and quiet, and the food is excellent. The resort staff is very friendly, the service they provide is second to none.
The diving is some of the best I ever did, and the dive guides are incredibly good at finding the smallest and weirdest critters. The whole dive operation is very well run and you basically don't have anything to do apart from showing up on the boat.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Florent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBR_Management, Manager at Kungkungan Bay Resort, responded to this review, 7 July 2013
Thank you very much for choosing our resort to dive in Lembeh, thank you for taking the time to write the review.

We are happy that you enjoyed your stay with us, and that our staffs have done a wonderful job to provide you with the best service during your visit.

With long years experience diving in Lembeh strait, our dive guides are the best critter finders, and are very dedicated to make sure you are well taken care of under water, and enjoy showing the wonderful critters.

We really hope to see you again in the future.
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Zurich, Switzerland
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 May 2013

We stayed at KBR for 2 weeks in April 2013 to meet our friends Michelle and Michel from Canada. There is not much to add to their reports, except that we also visited the SPA several times and it was just lovely.

We have been to many places allover the world. But we have never been to a place like KBR, where everybody is so unbelievably friendly, always helpful, cordial and likable.
They are like a big family and they just make you feel at home from the moment you get there.
And this makes KBR one of the most wonderful places we've ever visited.

Thank you all for making us feel like staying with friends
Bettina and Martin

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Makaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBR_Management, Manager at Kungkungan Bay Resort, responded to this review, 7 July 2013
Thank you for taking the time to write.

The spa has been a great addition to our service, and we are glad you enjoyed all the treatment.

It was very nice to get to know you. We are very fortunate to have all these wonderful team of staff who does everything they can to make your stay a special one. We love to know that you feel like you find families here at KBR. You are now part of KBR family.

All of us here enjoy having four of you here, and hope to see you again in the future.
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Additional Information about Kungkungan Bay Resort

Property: Kungkungan Bay Resort
Address: Tandurusa, Bitung, Indonesia
Phone Number:
Region: Indonesia > Sulawesi > North Sulawesi > Bitung
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Bitung
#2 Top resorts Hotel in Bitung
#3 On the Beach Hotel in Bitung
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Kungkungan Bay Resort 3*
Number of rooms: 17
Official Description (provided by the hotel):
Kungkungan Bay Resort (KBR to its friends and soon to be friends) is proud to be the resort that introduced Lembeh Strait to the world. Being the first resort in Lembeh means we got first choice on locations. Our resort is located in its own private bay which the resort is named after. KBR is the only Sea Level Luxury resort in Lembeh. KBR is a full service resort which includes The only 24hrs full menu service Restaurant in Lembeh, Capt. Billy's Bar serving American Bar Food and Great Drinks, our full service Tepi Laut Spa (Seaside Spa) does Massages, Beauty Treatments, Manicures and Pedicures, and of course our PADI Dive Center with Equipment and Camera Rentals and 32% NITROX. Come join us and we will put the Dream into you next Dive Vacation ... more   less 
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Also Known As:
Kungkungan Bay Hotel Bitung
Kungkungan Bay Resort Indonesia/Bitung, Sulawesi

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