As noted by other reviewers this is a modern, clean facility with spacious rooms which are well equipped. My only minor complaint with the room was a lingering, rather odd odor in the bathroom. Service personnel are very friendly but speak very little English so getting across the simplest requests was difficult at best. The food is OK in the restaurant/coffee shop but the service is quite poor. Again this does not seem to be an attitude problem but one of training. There are plenty of employees available but none seems to know what should be expected from them. The person at the entrance always seems to be mesmerized by the computer screen and does not pay any attention to customers. One might imagine being the only person in the restaurant might lead to prompt service--not so. In addition to staff training, stocking of food items seems to be a problem as simple dishes were consistently not available. When chafing type dishes were set out (as in breakfast) the food continually got cold because nobody seemed to know how to utilize the heating devices for them. The food when served is good enough and the prices not outlandish. A bit of training would go a long way in making a vast improvement in the restaurant.
- Also Known As:
- Travellers Hotel Sentani Jayapura, Papua, Indonesia