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“mothers day carvery lunch”

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High Lodge Leisure Ltd
Certificate of Excellence
suffolk
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“mothers day carvery lunch”
Reviewed 6 April 2014

My experience wasn't as good as i had hoped. There were 6 of us that booked. On arrival us 2 mums were offered a free soft drink or glass of wine which was a nice touch but then we were told our table number and had to go find it. nobody came to tell us what to do so if you had not been to a cervery before you would have to guess. The choice of meat was only gammon or beef as they had run out of turkey but the limit was only two "slices" per adult and 1 per child however i fear the meat was so thin it would of taken off with a gust of wind. The dishes were not all kept topped up so there was a high possibility of not having a choice of everything on offer. Some people had to wait which meant it was quita a long drawn out affair. If you know how many bookings you have why would you not cater for that and possibly more staff to help keep things running smoothly. Not sure i will go again although the food we did manage to get was quite nice.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank karina k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 7 April 2014
Thank you for your carvery review. We appreciate comments on all aspects of the business at High Lodge which help us to constantly improve the service we can offer our customers. Our Mothers Day lunch was incredibly popular this year, so your fair comments will be passed to both Management and the Catering Team and used to help us improve on the carvery service that we are able to provide to a very high number of people in the future. Thank you.
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121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Maidstone, United Kingdom
1 review
Reviewed 26 February 2014

This was a present from our son for loosing my passport which prevented us from going to Spain. My husband is in a wheelchair which was no problems, we stayed for four days mid week and the lodge was exceptional, well appointed and top quality. Stayed in a lot of Centre Parks previously, High Lodge was better value and higher grade of accommodation. The surroundings were tranquil, we visited locally and tried both eating in and local pubs, very friendly. We both had a massage each at the lodge and even though Judith was extremely busy she called in help which was just what was needed. From reception to owner ALL staff were friendly, helpful and just so supportive.
Thank you for making our stay exceptional.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 27 February 2014
Thank you for your lovely review, and we are glad you could still get away for a holiday after losing your passport. We are pleased you found the lodges of a exceptional standard and were able to make use of our on site beauty salon whilst here. We would love to welcome you back to High Lodge if you decide to visit Suffolk again.
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Tunbridge Wells
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

We have stayed in a few similar lodges and this one compared favourably. The lodge was nice and new, modern and comfortable. Nice hot tub and setting. Good location to explore. There is a clubhouse, which didn't go to. This closes at 5pm. Nearby, enjoy Southwold, Africa Alive and Walberswick (particularly the Anchor).

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dayoff1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 26 February 2014
Thank you for your kind review. We are glad you found our lodges favourable against others you've stayed in, and that you had a comfortable stay. We hope that if you decide to visit this part of the world again, you will consider returning to High Lodge once again.
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Peterborough, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 9 February 2014 via mobile

Love it. Love it. Love it! Stayed here in October for a shooting break and just booked again to stay in a couple of weeks for another 4 days shooting break. We have the vip with hot tub lodge. Great stay. Shopping, walking, great pubs around. Clean and modern. Great friendly staff. Lodges are awesome. Very reasonably priced but just wish they did discounts for repeat returning guests. Maybe they could have a loyalty card with dedicated benefits. So looking forward to it again as is beautiful.

Stayed October 2013, travelled as a couple
Helpful?
Thank tila97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 11 February 2014
Thank you for your lovely review. We are glad that you enjoyed your stay enough to return back to us, and look forward to welcoming you back soon. We hope when you return, you will like the changes we have made to our clubhouse with its refurbishment. We will certainly make a note of your comments regarding some kind of loyalty scheme for returning guests for future consideration.
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Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 February 2014 via mobile

Booke for their 3 night lodge package, with jacuzzi on veranda.
Everybody was so helpful, lodge had everything you could possibly need. Even with a power cut after a heavy storm somebody was there within 15 mins ( out of hours)
Husband loved the shooting lesson, Roger was excellent.
We booke Sunday lunch which was nearly as good as my own, and I have never said that before!
Excellent, can't fault it, we will be back!

Stayed January 2014, travelled as a couple
Helpful?
Thank Dale E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 5 February 2014
Thank you for your lovely review, and we are glad you had a lovely stay at High Lodge. We pride ourselves in being able to respond to any problems 24 hours a day, so am glad to hear we were able to successfully achieve this when you called our out of office hours telephone number. We would love to welcome you back to High Lodge in the future.
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Level Contributor
368 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 18 November 2013 via mobile

Came here with a couple of friends for our first time at clay pigeon shooting. Roger, our instructor was excellent, he talked us through everything with just the right level of light humour. His experience and knowledge meant he soon had us all hitting the clays. We all really enjoyed ourselves and would recommend this.

Stayed November 2013, travelled with friends
Helpful?
Thank Sarahc011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 19 November 2013
Thank you for your review. We are really pleased you had a great shooting lesson with Roger, I will make sure your comments are passed onto him. The fact that you were hitting the clays pays testament to Rogers experience as an Instructor. If you would ever like another lesson or group shooting package we would love to have you return.
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Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

We stayed at high lodge for our 1st holiday together. The lodge (Nightingale) was at a very high standard. Felt like home from home. Having a private hot tub was one of the reasons we booked and being away in Mid November this was a perfect evening treat. Loved the secluded location and he scenery was lovely, being able to wake up have a coffee and watch the wildlife on the lake was perfect.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Eleanor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highlodge, Customer Relationship Management at High Lodge Leisure Ltd, responded to this review, 17 November 2013
Thank you for your lovely review, and we are glad you chose High Lodge to spend your first holiday together. We would be delighted to welcome you back to High Lodge should you ever visit the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about High Lodge Leisure Ltd

Property: High Lodge Leisure Ltd
Address: Haw Wood, Hinton | Darsham, Saxmundham IP17 3QT, England
Region: United Kingdom > England > East Anglia > Suffolk > Saxmundham
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 9 Speciality Lodging in Saxmundham
Price Range (Based on Average Rates): ££
Number of rooms: 30
Official Description (provided by the hotel):
Set amidst 100 acres of tranquil woodland and Suffolk countryside, our luxury self catering lodges sleeping up to 6 people, offer a scenic and peaceful retreat. All have private balconies and some have private hot tubs. ... more   less 
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Also Known As:
High Lodge Leisure Ltd Saxmundham, Suffolk

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