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“Watch out for the Parking” 3 of 5 bubbles
Review of Premier Inn Sunbury - Kempton Park

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Premier Inn Sunbury - Kempton Park
Ranked #1 of 1 Hotels in Sunbury
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Watch out for the Parking”
3 of 5 bubbles Reviewed 5 January 2014 via mobile

Perfectly acceptable hotel, the usual premiere inn standard. Odd parking arrangements ; beware if you have a big car you will have trouble navigating the car park and small parking spaces. I suspect when the hotel is busy then parking could be troublesome! The location is fine if you are not wanting to eat locally. cross is the shopping centre which is very basic with a marks and Spencer's but not much else. To summarise: use this hotel if you have a small car and are good at parking, don't want to eat locally but do wan to use the motorway as it's right next door.

Stayed December 2013, travelled with family
Helpful?
Thank wunderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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745 reviews from our community

Traveller rating
    367
    231
    73
    43
    31
See reviews for
306
167
25
151
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
1 review
2 of 5 bubbles Reviewed 31 December 2013

A budget hotel should be offering budget prices and not charge the ridiculous prices they did and the extras such as parking.
Quality of food for breakfast and dinner was poor and completely over priced.

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gordo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this review, 2 January 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we strive to improve standards and meet all our customer’s needs. At Premier Inn we endeavour to offer the best value quality stay and we consistently monitor our rates to ensure we are competitively priced, your feedback is very much appreciated and please be assured that your comments have been passed on to our Marketing Team. Thank you once again for taking the time to contact us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

I have stayed in this Premier Inn several times this year and the rooms have been of a very high standard. The bathroom has looked like new every time and the room is clean and tidy. I think everything is designed very well for a short break or overnight destination.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank London50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 23 December 2013

My wife and I stayed for one night and booked and confirmed by phone a TWIN room. Their twin rooms are a Single bed with no bedside able or individual light plus a Double bed. So if you want this configuration then fine but for us this was most unsatisfactory. We did check with reception once we reached the room that this was correct and they confirmed there was no mistake. The rest was OK but nothing special.

Room Tip: Couples should go somewhere else
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  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Davidg708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this review, 24 December 2013
Thank you for your review. It really matters to us that our guest have a comfortable nights sleep, and we guarantee this. Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ross On Wye
Level Contributor
113 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed 22 December 2013

The hotel is fine BUT if you have a car you value, DONT use the car park. I did and regretted it as damage was caused. Narrow does not sufficiently describe the access into and out of the car park. The hotel is well aware of the issues and I can now see that no less than 70 other people on this site alone have commented it on it. The manager of the hotel said they should warn guests that it is tight, but nobody warned me and I knackered the alloy wheels on a pristine BMW - cheers! Their insurers said that it is 'the drivers responsibility to operate a car safely'. Not easy when the staff at this hotel direct you to use a car park that is no longer safe for modern cars to use. They told me it was built in the 1960s and is no longer suited to modern days cars! So unless you drive a 1970s mini go elsewhere!

Room Tip: DONT use the car park!
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  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank memberRossonWye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this review, 23 December 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please email your booking details to talktous@premierinn.com so we can investigate further. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

Excellent location for airport travel although that wasn't my reason for staying. The late night staff were exemplary when my wife collapsed ill in the lift lobby. They were, efficient, caring and helped what was a distressing incident. This hotel isn't in a particularly nice spot but ticks all the boxes if you need to stay for travel, parties etc. Recommended.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peej1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 December 2013

Booked overnight for a company |Xmas party being held at Kempton Park racecourse (10 mins walk away). Had booked online and also checked in online adding breakfast and WiFi options.
Good welcome on arrival and the receptionist told us all about the facilities etc.
Room was a decent size with good tv and teamaking gear. Nice desk area for laptop.
Good bath and shower and was clean and bright.
Bed was comfortable with different hardnesses of pillow available in the room.
Breakfast next day was a surprise! It may be expensive to some at £8.25 but it is all you can eat. I only made two visits to the buffet but the quality of the sausages, bacon and the wide variety of egg options was very good together with bean, mushrooms and hash browns all tasting great.
The big big plus here is that breakfast is served until 11am (or later in some hotels) at weekends. This means you don't have the scenario of having a lay in and missing breakfast you can have both.
If the same conditions apply at other Premier Inns you have a new dedicated customer.

Room Tip: I was on the 8th floor and had no issues with noise at all.
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  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alshed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Sunbury - Kempton Park

Property: Premier Inn Sunbury - Kempton Park
Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Region: United Kingdom > England > Greater London > Sunbury
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Sunbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Sunbury - Kempton Park 3*
Number of rooms: 109
Official Description (provided by the hotel):
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
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Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury

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