Dont get me wrong with score i have given but the hotel is spotless and the staff are excellent, just dont go to the restaurant, thats why i have rated it low. We were greeted with the fact that no food had been taken out of the freezer that night and yet the menu says "freshly prepared", so now im worrying as myself im a chef. Heard other staff saying no pies left and no burger buns left so that put my kids in a bad mood. We ordered garlic flatbread and breaded mushrooms as a starter then heard they had run out of pizza bases. I understand kitchens run out of food but this is the half term week so expect to be busy. 1 HOUR & 15 MINUTES later the starter arrived and it was not garlic flatbread but a 12" pizza base cold and raw. Now im fuming and got up from the table to leave with 2 hungry children, the waiting staff were very nice but it was not their fault. I complained to the manager who didnt seem that bothered and said he would have a strong word with the kitchen. It is now 9 o clock at night and i have to venture out of the hotel to look for food which the choice is minimal and all the teenagers are out causing havoc, not a nice place at night. The next night we ate out but when we came back the chaos of the kitchen was even worse as we saw customers walk out and some complaining. My advice would be learn by that week and change kitchen staff for their incompetence and loss of business. Will definitely go back to the hotel but not the restaurant
- Official Description (provided by the hotel):
- Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more less
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- Also Known As:
- Premier Inn Sunbury (Kempton Park) Hotel Sunbury