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“premier inn sunbury”

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Premier Inn Sunbury - Kempton Park
Ranked #1 of 1 Hotels in Sunbury
Certificate of Excellence
Chesterfield, United Kingdom
1 review
“premier inn sunbury”
Reviewed 31 March 2014

The Premier inn, Sunbury is an excellent budget hotel that offers comfortable clean rooms and excellent food in its restraunt. Close to kempton park racecourse, Hampton court palace and the harry potter studio tour at Levesdon.
The hotel is an excellent base for many attractions including Thorpe park and all London airports.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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766 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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English first
Gillingham, United Kingdom
1 review
Reviewed 31 March 2014

A good hotel with friendly staff that is convenient for some of the local businesses and companies. There isn't much to do nearby unless you are going to the races, but it's close to the M3 and other major roads. There is an underground car park that can be a tight squeeze and its costs £5 a night but security is good and I always found a space.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikayilMalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, England, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 March 2014

This hotel is just what I expect from a Premier Inn. Rooms are clean, tidy and up to date. Staff are attentive and in a location that was perfect for me. The carpark is ideal as part of the building. Didn't have an issue with it being a little tight for maneuvering but if you have a large car you need to be aware of it. (I have a C Max)

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 March 2014 via mobile

Good location. Excellent parking with a reasonable £5 parking fee per night. (Remember to ask for the gate code before you leave) booked a room with the meal deal, dinner, bed & breakfast. Great value, 3 course dinner & a drink. A good selection to choose from on the dinner menu. Friendly & efficient staff. Good buffet selection for breakfast & Costa coffee. Comply beds. One downside is that the room was hot & temperature did not seem to go down. Thermostat said 17 degrees felt more like 22.

Stayed March 2014, travelled on business
Helpful?
Thank Spalass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 March 2014

At over £100 per night there are definitely better hotels in the area. Upon arrival at the hotel I used the hotel multi storey car park be warned this car park is extremely tight and very difficult use although there is a club car park you can use next door (at double the cost). Upon entering the hotel there is no check in desk (everything is self service) which I personally find disappointing at over £100 per night and when the self check in system doesn't accept your booking. Despite my first impression the room was extremely clean and spacious. On my first night I tried to dine in the hotel restaurant but was told it was fully booked although there were plenty of empty tables, there is no other alternative (i.e. No room service or even a snack at the bar). The only options were a KFC next door and a Chinese takeaway a short walk away, be warned the area isn't a nice one and really not suitable for a lone female to be walking around in the dark. My second night was better and managed to get a table in the restaurant, the menu is very good, plenty of choice and the food was also very good although the service was very slow. Although the rooms are very clean, the hotel is very secure and the staff (when available) are very helpful I not stay again and as this was my first experience of this chain they would not be my first choice.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chilly25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this review, 10 March 2014
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.
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Scunthorpe
Level Contributor
9 reviews
6 hotel reviews
Reviewed 3 March 2014

Lovely clean,fresh and well kept both the communal areas and the bedroom. The bedrooms and bathroom were very spacious, beds very comfortable plenty of pillows. Close proximity to the train station, shops, takeaways and a cash point across the road which is free to use [unlike the one in the hotel lobby] GREAT premier inn breakfast.
However stay spoilt by 0215 am fire alarm, it stopped briefly so rang reception to ask if we needed to evacuate no reply. Then began again so partly dressed before exiting via the fire escape route. No staff directing guests or advising us what was going on after about 5-10 mins told to stand on opposite side of road. No fire engines turned up BUT four police cars! Left outside freezing for about 30 mins [some just in night ware and bare foot] Finally allowed back in no explanations [in fact didn't see any staff] BUT everyone trying to get back in at once was a bit of a jam!!
Find out in the morning this was all due to a fight in a room in which a fire alarm was damaged! OK not the hotels fault BUT as no fire engines turned up they must have known this wasn't down to a fire!
Anyway invoked their sleep guarantee policy [as suggested by a staff member] in the morning receptionist pointed out it wasn't their fault, hmm their guarantee states no questions/no quibbling an apology would have been better. Money refunded to our card within a few hours!
Sleep was disrupted due to alarm NOT the quality of the bed, took ages to get warm and then go back to sleep, still feel wrecked two days later!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lincslass66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Yarmouth, United Kingdom
1 review
Reviewed 3 March 2014

Poor parking entry and exit
Awful breakfast - nauseating sausages, burnt after taste with croissants
Beds were hard, had fire alarm go off . I attended to a sick person and no one had any information about him the next day
Would not recommend this

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dr U A Tanvir A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this review, 6 March 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Sunbury - Kempton Park

Property: Premier Inn Sunbury - Kempton Park
Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Region: United Kingdom > England > Greater London > Sunbury
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Sunbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Sunbury - Kempton Park 3*
Number of rooms: 109
Official Description (provided by the hotel):
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
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Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury

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