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“Very good stay”

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Premier Inn Sunbury - Kempton Park
Ranked #1 of 1 Hotels in Sunbury
Reviewed 12 May 2014

We recently stayed at this hotel whilst attending the monster rugby sevens tour at Twickenham, the hotel was easily situated near the bus stop that took 20 mins to reach the stadium,the parking was secure and situated next to the hotel.

  • Stayed: May 2014, travelled with family
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Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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521 - 527 of 870 reviews

Reviewed 12 May 2014

Clean, friendly and quiet
Room 514 big, clean and good view
Service was OK. However, my meal was 'forgotten' one evening and after 30 mins I chased it up. As a compensation, I was offered a free drink which made up for the error.


  • Stayed: May 2014, travelled on business
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Thank Darren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

Everyone knows the ads on TV, and a few people at my company recommended the hotel, but I never tried it until now. I wasn't disappointed. The staff were friendly and helpful, the room was warm, secure and comfortable room, and there was hardly any noise disruption. Overall, a very pleasant stay.

  • Stayed: April 2014, travelled on business
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Thank FinleyQuaylesEggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Really surprisingly friendly hotel, with great staff. I was there for business and it suited my needs perfectly- quick, efficient and a happy place. Comfortable quiet room, with good WiFi which made it a great place to work. Restaurant quick and generally a good choice.

  • Stayed: May 2014, travelled on business
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Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

We were booked in by friends. Last time they booked us into a rival chain nearby and it was an awful experience. This time we could not fault Premier Inn (which we always use for preference anyway) - the parking was covered, secure and attached to the building - the reception staff were lovely, and the room was spotless as was the bathroom. The pillows and the bed were so comfortable we had the best night's sleep in ages - and the wifi was fast and cheaper than ever before. The location is very easy too - just off a roundabout with access to major roads, M25 etc.

Check in and check out was easy, the water pressure for baths and showers was excellent and extra tea and coffee items were provided at no cost and with ease. This is one of the nicest Premier Inns we have ever stayed in - our room only cost £50 (on a bank holiday weekend!) and we know that friends had to stay at a rival dump up the road at more than twice the price.

Room Tip: This is a tall building - a higher floor could be quieter but we had no noise issues.
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank Gaudifans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Stayed for 2nights whilst visiting friends.the staff are very friendly and helpful.food is lovely,cooked fresh and very tasty.the room was clean,smart and the bed was to die for,if ever up in or near sunbury this is the place to stay.

  • Stayed: April 2014, travelled solo
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Thank Angie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

This is one of the older Premier Inns. Booked a 4 night stay for myself, husband and two kids as we were visiting parks in the area. Room was standard premier inn although both kids beds were 'put me ups' and a little uncomfortable. The worst thing was I found the room uncomfortably hot and the air conditioning would not go below 19 degrees. I did complain about this as it did not make for a good (4) nights sleep but there was nothing to be done and no offer of compensation despite their 'good nights sleep' promise. I paid extra for 4 days Wi-Fi but this only covered 2 devices (which is not made clear when paying), so obviously that wasn't good enough either. The car park next door was £5 daily and was a very tight squeeze if you have a larger car - the marks on the wall betrayed a number of incidents where cars had obviously not been able to navigate the tight corners. It was hair-raising trying to turn the car round to exit this car-park. The onsite restaurant was ok but the food was quite expensive for what it was - we paid almost £14.00 for 3 pathetic portions of cheap and nasty ice-cream! I did complain but was met with a shrug of the shoulders from Chris, the restaurant manager. I also saw a few people complaining about the food quality and that it was often cold. Its convenient for Thorpe Park, Lego land and Chessington but I wouldn't stay at this Premier Inn again as it was not up to scratch in either service or quality.

  • Stayed: April 2014, travelled with family
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1  Thank millar741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Sunbury - Kempton Park, responded to this reviewResponded 29 April 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Additional Information about Premier Inn Sunbury - Kempton Park

Address: 68 Staines Road West | London, Sunbury TW16 7AT, England
Phone Number:
Region: United Kingdom > England > Greater London > Sunbury
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Sunbury
Price Range: £51 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Sunbury - Kempton Park 3*
Number of rooms: 109
Official Description (provided by the hotel):
Conveniently located just off the M3 (J1), Sunbury (Kempton Park) is walking distance from Kempton Park Racecourse. Just a short drive away is Twickenham Stadium and Sandown Racecourse. Local attractions also include Thorpe Park, Chessington World of Adventures and Legoland. Our Sunbury (Kempton Park) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite pub restaurant. ... more   less 
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Also Known As:
Premier Inn Sunbury (Kempton Park) Hotel Sunbury

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