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1 - 6 of 874 reviews
Reviewed 10 October 2017

it's a wonderful hotel, wich counts with a very good service; either hotel or gastronomic, the workers are very kind, with a very good disposition, it has a secure atmosphere and just the hotel itself is beautiful with a gorgeous view of the ocean and the best of it is that its near everything!

Date of stay: December 2016
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank ingnaciajosefina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Sintra H, Gerente at D'Sintra Hotel, responded to this reviewResponded 24 February 2018
Google Translation

Hello, Ingnacia!

Primeiramente, obrigado pelo seu tempo em vir até aqui deixar a sua avaliação sobre a sua estada! É sempre muito importante recebermos este feedback por parte de nossos hóspedes.

Estamos muito contentes que tenham apreciado o hotel como um todo, que está preparado para atender todas as necessidades que por ventura possam surgir.

Agradecemos os elogios, e esperamos poder revê-la em breve.

See you! :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2017

It' s an amazing place to rest and have fun ! Excelent food and a great location . Not so expensive . I would repeat the experience woithout any doubt. The beach is so close and the weather in sumer time helps to have an unforgettable time

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Carolina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Sintra H, Gerente at D'Sintra Hotel, responded to this reviewResponded 9 March 2017
Google Translation

Olá, Carolina!

Primeiramente, obrigado pelo seu tempo em vir até aqui deixar a sua avaliação sobre a sua estada! É sempre muito importante recebermos este feedback por parte de nossos hóspedes.

Estamos muito contentes que tenham apreciado o hotel como um todo, que está preparado para atender todas as necessidades que por ventura possam surgir.

Agradecemos os elogios, e esperamos poder revê-la em breve.

See you! :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2016

This stay at D'Sintra Hotel was with my wife and kids (5 and 6 years old).

We arrived in the evening and, at first we got a good impression at the front desk, the evening staff was very friendly.
They mentioned the hotel was really crowded with hundreds of teens from Chile, they were very active and taking over the whole hotel. I expected a not so quiet stay then.

Along with us were my parents who arrived some minutes earlier and got a great upgrade to a bigger and quieter room. Also during our check in we were told that in the first nght we wouldn't be able to get the upgrade, but this was granted from the second night on.

The first night was messy, our first room was right in front of the elevator and the teens were really loud and they were up until really late. Around 3:30 am we got a phone call, it was a Chilean boy and then later on someone rung our door bell... Very tired from the trip and with two little kids, this was really anoying...

After this busy and messy night we got up really tired, after a terrible night of sleep... we went to the have breakfast and then to the front desk to check our promissed upgrade.

We had the most terrible experience ever with the morning front desk staff. They said that the other guys couldn't have given us that promissed room because someone else was booked (the previous night I've seen them checking at the computer before promissing). The gentlemen were very unrespectful and unpolite, I asked to call up their Manager. When the Manager comes, an awful surprise, he was even worse than the other two. He told us that if the evening staff could not have promissed and he would speak to them about it. In addition, he mentioned that if the evening staff promissed my upgrade, they would be able to deliver, even if they have to build up a new suite. For me this kind of treatment during my vacation is unacceptable, mainly coming from the Manager. The guys from the Evening staff are representing the hotel and the expectation created must have been fulfilled...

We were really upset and angry about this situation but we had plans to go to Beto Carrero Park and we couldn't waste more time with those people who didn't deserve and wouldn't anyway solve anything...

After getting back to the hotel, we asked the same friendly and polite staff from the evening about the situation, they appologized and offered another room, not as good as the promissed one but better than the smoke-smelling one we were at. The only problem was there was just one double bed and we had two kids to sleep... After almost an hour they were able to assemble one single bed and they didn't have another one for the second kid, no solution was proposed from them... I needed to get the mat put on the floor and set up the second bed on top of the box myself...

The next day they provided a second single bed so they could sleep properly (on the third night).

Apart of the poor and grose treatment let me talk a little bit about the Hotel...

The Hotel is well located, in front of the ocean, the view is good from some apartments.

The installations are a old and worn out, many signs of lack of maintenance are visible: windows do not close properly, faucet is dripping, the pilars at the lobby are very scrachted, the carpets are really worn out and smell a bit...

There are some restaurants around the hotel, but I wouldn't recommend the room service. It took more than an hour to cook 2 burgers and a simple steak and chicken. The garnish (Risotto) was cold and sticky, not like anything we could expect from a Risotto.

The beach in front of the hotel was poluted and not proper for bathing.

They charged for parking an absurd value.

This was the most unpleasant hotel stay I've ever had.

Definetely not recommend for anyone.

Room tip: Look for another hotel...
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank danieln27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Sintra H, Gerente at D'Sintra Hotel, responded to this reviewResponded 23 December 2016
Google Translation

Olá, Daniel!

Estamos profundamente consternados com os fatos relatados, haja visto que prezamos muito pelo bem estar e tranquilidade na estada de nossos hóspedes e clientes.

Esta situação realmente é algo que não vemos de maneira usual. Trabalhamos de forma árdua para prevenir e evitar tais fatos, no entanto, infelizmente, algumas situações fogem ao nosso controle, mas fique certo de que estamos dispostos e agindo para que isso não volte a ocorrer.

Sentimos muito pelo transtorno, entendemos a gravidade da situação relatada e agradecemos por ter compartilhado a sua experiência conosco. É a partir deste feedback que recebemos que podemos trabalhar na busca de oferecer sempre um hotel melhor e mais confortável a quem nos escolhe como opção de hospedagem na cidade.

Esperamos que possa voltar a nos visitar em uma oportunidade mais tranquila, e que as más impressões sejam extintas.

Abraço, equipe Hotel D'Sintra.

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Reviewed 24 April 2016

To make the review as quick as possible...food very tasty,staff polite and good location. On the disadvantages side...parking charges for every night and hotel itself quite expensive...WiFi only in public locations as reception not in rooms!!!!!! For such price a night Internet in room is a must! Big building not for cozy and romantic lovers.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Magdalena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Sintra H, Gerente at D'Sintra Hotel, responded to this reviewResponded 27 April 2016
Google Translation

Olá, Magdalena!

Obrigado por ter nos visitado recentemente e por ter nos avaliado aqui no TripAdvisor! Ficamos felizes que tenhamos lhe agradado em diversos aspectos, principalmente quanto a nossa boa comida, localização e o atendimento de nossos colaboradores, o qual é primordial para que possamos encantar nossos queridos hóspedes.

Esperamos que retorne em breve para uma nova visita. Ficaremos contentes em lhe dar as boas vindas de volta! :)

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Reviewed 16 March 2015

This hotel is located right on one of the most touristy beaches of Balneário Comboriú. It has a nice swimming pool that has a view to the beach, but there is no bar service there (although they have a facility, which is always closed - you can order from the restaurant, but anything you ask takes a while). Being an expensive hotel I would expect that the rooms were better (they look old and there is nothing special about them). The breakfast is great and the dinner buffet is also very good. The only service the hotel offers for customers going to the beach is a towel. With this price (you can go to resorts for the kind of money they ask) I would expect some better services (chairs, sun umbrellas). The gym is very old and not well equipped.

If you ask for a cab they only call one company with whom they seem to have some sort of deal and they take a long time to get there. If you walk a few meters there are lots of cab stops around that will offer better service.

I was there for New Year's eve and they have a great dinner on the night of the Dec 31 (pay extra!) and overall the experience was really pleasant. Reason ratings are not higher is because they could offer better customer service for guests (pool service, beach service, cab service), the rooms look old and not 100% top tip clean, and it is ultimately overpriced (but so is everything else in that area!!!)

Date of stay: December 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D'Sintra H, Gerente at D'Sintra Hotel, responded to this reviewResponded 18 March 2015

Dear Pedro P

Thank you for taking the time to submit such a detailed review. We thank you for bringing these issues to our attention.

However we are glad to hear that you did enjoy some aspects of your stay and hope you will consider the D'Sintra on your future visits to Balneário Camboriú - SC.

Kind Regards.

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