BEWARE OF FORNACE MIAN. They sold us defective merchandise, but worse, they would not respond to our inquiries.We are sad to report that Fornace Mian shipped us defective glass from what we were promised during our visit to their factory, and they would not respond to any subsequent contacts we attempted to make with them. At their factory, we purchased a vase at a substantial cost which was promised to be defective-free. Yet, the vase that they shipped to our home a month later was a defective vase with a chip and crack that we saw at their factory on a vase during our visit. We were promised that the vase we would receive would not have that defect. We have had a glass expert look at our vase, and it's clear that the chip and fissure leading into the interior of the vase was not caused by shipping but was in the glass prior to being sent. Most disappointing is that the company has not answered a single constructive, polite email or contact that we have sent to it. Thus, they leave us no choice but to conclude that Fornace Mian operates a "bait-and-switch" business in a fraudulent way, and they try to leave you no recourse once you are back home thousands of miles away. However, having two of us in the family who have worked for the Attorney General's Office, we will be exhausting our recovery efforts just on principle and to try prevent others from becoming victims. We thought we had found one of the reputable glass manufacturers/dealers in Murano, but Fornace Mian showed we were mistaken.
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