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“Really Enjoyed”

Nuova Venier Glassworks
Ranked #7 of 50 Shopping in Murano
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Attraction details
Fee: No
Recommended length of visit: 1-2 hours
Owner description: Located on the famous-for-blown-glass island of Murano, this operation produces artistic and decorative objects such as lamp posts, sculptures, and Venetian-style chandeliers.
Reviewed 21 April 2014

Thoroughly enjoyed the water taxi trip out to the glass factory. We enjoyed the demonstration of glass making as well as our escorted tour around the various artists rooms which displayed their truly amazing glass art. There was no real high pressure to buy but you know that having given you a free ride to visit the factory there is an expectation that you will buy something. In our case it was easy as we saw something we liked and bought it.

2  Thank clyde13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 - 66 of 131 reviews

Reviewed 29 January 2014 via mobile

Brief visit but very impressed! A must see for everyone in Venice. Very friendly staff and a fantastic free demonstration of a glass bottle and horse ornament.

Thank Ceri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

Our hotel, Londra Palace, arranged our free boat ride to Murano to visit this factory. The boat ride itself was enjoyable, and a nice way to see things in Venice. It was cold and drizzly, with only a few other people on the tour and in the factory. We watched the demonstration and were taken around the showroom by Eugene.
While he followed us around the showroom for an hour or so, this is clearly his job and he provided us with good detail and answered questions when asked. A decent balance of attentiveness and relatively low pressure sales.
He offered discounts and we didn't haggle further. We found several nice pieces and look forward to having our chandelier delivered. While waiting for the boat to arrive to take us back, we got to blow a piece of glass working carefully with the craftsman.
Would definitely recommend a visit to see the demonstration and learning more about Murano glass.

Thank Houston2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

My husband, our best friends, and I were unknowingly led to this establishment under the assumption of a free ride to Murano. After already having 72 hour vaporetto passes, thus free transportation, our hotel insisted that we should take the "free" boat they provided to Murano. We arrived at the back (water side) entrance of this establishment and were forced to wait for 45 minutes outside in the cold as the "tour" was full. We tried to tell the greeter that we we were here to see the island and he refused to allow us to leave, stating we were here only to see their establishment. During the wait, we tired to just walk away, but there is no way to get to the street from the dock as the owners have gone to great lengths to prevent clients from leaving. After the wait was over we were ushered into the glass blowing area for a demonstration. We stayed there for another 45 minutes watching the glass blower make 3 pieces (2 vases and a horse) while the host attempts to determine all of the necessary background information on the clients to use later during the sales process. When the demonstration was over, we again politely asked to leave, but were told that it was mandatory to visit the showroom. However, the showroom was busy, so we were forced to wait another 20 minutes until they were ready. The host finally came to get us and start the tour of the showroom which they said would take a little over an hour (mind you now that our free ride to Murano was going to put us at this establishment for over 3 hours). At this point, we attempted to escape the establishment and get access to Murano. Beware, the owners deliberately make the exit extremely difficult to find and will not let you leave. There is not a single exit clearly marked and the establishment is not meant to be found from the island, only by the dock. Not a single client would find this place by walking around the island, all of the business is done by offering "free" rides to clients by partnering with the hotels. They also lie to the clients by saying the rest of the island is closed or not worth seeing and don't actually let anyone leave the establishment, except by boat (the same way you came in). The boat you depart on, and how long you have to stay and wait outside, depends on the value of your purchase. My husband was able to hide from the host, who spend significant time trying to find him, and sneak out to the street through a door marked "free entry inside" by following the standard green italian emergency exit signs. Once he were outside, we told the hosts that we lost him and needed to leave so we could find him. They refused and stated they would go find him and we must stay for the tour of the showrooms. After significant arguing, we were able to force our way out, but only because my husband "escaped" in the first place.

Bottom line: This place is not a friendly establishment. They prey on the free taxi ride to Murano and then threaten the clients to buy overpriced goods or be "sent" back to Venice. I would never recommend this place to anyone, and after living in Italy for 2+ years, this was the biggest tourist trap we have ever experienced. Please go see Murano and everything it has to offer, but please take the vaporetto and discover the island on your own terms. This place can not be trusted and made us feel trapped.

10  Thank 3YearsinItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto L, Direttore generale at Nuova Venier Glassworks, responded to this reviewResponded 3 January 2014
Google Translation

Gentile Signora,

mi rincresce constatare il Suo disappunto per la visita nella nostra ditta.

Mi preme innanzi tutto scrivere che non fa parte della serietà della nostra azienda di spingere alcuno a fare acquisti nella nostra azienda e soprattutto mai abbiamo minacciato alcuno in qual si voglia maniera come Lei scrive ad acquistare.

Come da Lei scritto l'invito a visitare la nostra azienda Le è stato offerto gratuitamente dal suo hotel, e altrettanto gratuitamente è stata riportata a Venezia città.

Lei ha avuto la possibilità di usufruire di un trasporto in un taxi acqueo privato e dedicato e, tengo a ripetere totalmente gratuito, sia per arrivare nell'isola di Murano sia per tornare in città velocemente, senza l'incomodo di viaggiare nei sovraffollati mezzi pubblici con tempi di viaggio che normalmente non discostano dall'ora scarsa di viaggio.

I tempi di attesa per rientrare in città generalmente non superano mai i 15 minuti e considerato che è inverno, usualmente invitiamo tutti i nostri clienti ad attendere al riparo dalle intemperie all'interno della nostra fornace, fornace nella quale Lei sicuramente ricorderà ci sono sedie
approntate appositamente per il ristoro dei clienti nell'attesa.

Nemmeno in questo periodo natalizio, nonostante il grande affluire di persone sia nella città di Venezia, accade che le persone attendano più tempo di quanto sopra indicato per poter rientrare in città, e men che meno con i tempi che Lei scrive, visto che la ditta offre un servizio di tre taxi acquei per il rientro gratuito indistintamente a tutti ed a prescindere dalla spesa
effettuata, servizio garantito anche in totale mancanza di acquisto.

Le ricordo che Venezia, come lei ben saprà avendolo chissà quante volte sentito al telegiornale nazionale, a differenza di qualsiasi altra città nel mondo offre solo mezzi di trasporto acquei, e tali mezzi tutti indistintamente devono rispettare limiti rigidi e ben precisi di velocità, limiti posti per legge onde evitare lo sgretolamento delle fondamenta dei palazzi a causa del moto ondoso creato dai mezzi stessi, e normalmente un viaggio dal centro città
all'isola di Murano non dura più di 15 massimo 20 minuti.

Le uniche uscite, sia quelle lato laguna che quelle lato strada, come previsto da normativa di legge sono ben indicate e poste in evidenza da cartelli verdi, per tanto non serve "fuggire" come scrive Lei, ma basta eventualmente chiedere per l'uscita o seguire i cartelli appositamente affissi.

Non ultimo ci tengo a precisare che l'ingresso principale della nostra ditta è lato laguna, e considerando che Lei abita in Italia da oltre due anni sicuramente saprà che Venezia città e tutte le isole sono situate in mezzo all'acqua e per tanto molte case e molte aziende hanno l'accesso principale alla struttura proprio dall'acqua.

Qualora volesse darci una seconda opportunità, al fine di farLe vivere un'esperienza
migliore, saremmo grati di riaverLa nuovamente come nostra ospite e eventualmente anche come nostra cliente, visto che Lei non acquistato nulla presso la nostra azienda.

Purtroppo non essendosi Lei firmata, e celandosi dietro l'anonimato di un nickname di fantasia, non sapremo mai se avremo l'opportunità di incontrarLa nuovamente fra tutti i nostri graditi clienti e quindi poterLa omaggiare come nostro uso con quelle attenzioni che siamo soliti riservare ai nostri ospiti e per le quali siamo conosciuti in tutto il mondo, come da tutte le altre recensioni positive sulla qualità della nostra serietà.

Cordiali Saluti

Nuova Venier
Direttrice Generale Elisabetta Laggia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

When in Venice, I wanted to find a statement piece, a Murano Glass Sculpture. While it is true that once you are in their store, they try to keep you "occupied". I had found a piece of sculpture that I just could not help coming back to. The gentlemen (2 Alberto's) that were helping me were more than accommodating moving the heavy sculpture around so my wife and I could see it in different light. We decided to walk around town for a little bit, and each store/factory we visited had very nice pieces, but I could not get my mind off the sculpture at Nuova Venier. After wandering around, having lunch and a glass of wine, we went back. The art of negotiating is well practiced there, but that is also how I make my living. We ended up buying two major pieces and two more smaller gifts for family. I left feeling like I had negotiated a great deal on the pieces.

They shipped both pieces and when they arrived it took a small army to unpack them. They were extremely well packaged for shipping to the US and arrived without any damage. I highly recommend a visit to Nuova Vernier, if only to watch the glass blowing demonstration.

Yes, they are there to sell you something, that's how they make their living. At times one might say it was high pressure, but for me it was a wonderful experience. Pick your price that you are willing to pay, and then stand your ground. It may take a while, but you will find that they are willing to negotiate on their prices. In my opinion they had the best selection of the highest quality glass items I had seen. Definitely visit there, and be prepared to haggle prices. You will be glad you did. My sculpture - "The Lovers" has found a great place in my home.

2  Thank Quest4Beauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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