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“No hot water”
Review of Beerwah Hideaway

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Beerwah Hideaway
Ranked #1 of 3 Beerwah B&B and Inns
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“No hot water”
Reviewed 23 June 2013

After a long day at Australia Zoo we opted to stay nearby at this establishment on the strength of reviews from this sight.

Owners/managers are indeed very friendly, helpful and we enjoyed chatting.

We took the end room which contained two double beds, a small kitchenette
and featured a large spa bath. All told at $150.00 including a cooked breakfast I considered it was pushing the boundaries of value.

Anyway I was in a good mood and looking forward to a long spa bath after a grueling day of animal watching. Wait...no hot water in the bathroom!

We summoned the owners who were perplexed as we were and could give no solution. We were offered to have showers in the adjoining suite since the occupants were not due in until later. Nothing was mentioned of the morning options.

Next morning we settled our bill and were not offered any discount or apology.

Even with the best management, things can go wrong for owners/managers of properties in a big way - I can understand that. What I don't understand is that we were not recompensed in any way for what was a significant inconvenience.

Not recommended.

Stayed June 2013, travelled with family
Helpful?
3 Thank Obi57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen151264, Owner at Beerwah Hideaway, responded to this review, 10 November 2013
Sadly there is no pleasing some people, we had a small plumbing issue and we did compensate you by reducing the cost of your room by $70, whilst you have traveled around Australia and I have noticed given bad reviews to most of the small motels you stayed at we have been working hard to give our guests a great experience, why you would set out to destroy Australian small businesses by giving one bad review after another is beyond me, if you want to pay a budget price then stay in a budget Motel, we are a luxury Motel and charge what we believe is a fair price for the services we provide.
Please dont travel Australia again as other small Motels don't need your negative outlook.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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64 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2013 via mobile

Beautiful clean rooms, peaceful surroundings. Excellent service. Fantastic cooked or continental breakfast. Highly recommend. Only recommendation would be to advertise at the visitors' centre in Maleny. We were surprised to see other local/nearby places advertised but not this gem.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Downunderkiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 January 2013

We stayed here for the first 2 nights of our holiday when we visited Brisbane on 29th and 30th of December 2012. It was pure heaven. The owners Tony and Irene have thought of everything and it truly is a beautiful place to stay. Only 3 suites (we stayed in the kookaburra) all luxurious. Breakfast was continental and all fresh with the option to have a cooked breakfast. Overall I loved this place and would definitely stay there again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank DebMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Chester, Pennsylvania
Level Contributor
470 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 5 January 2013

Very nice accommodation near Beerwah and minutes to Australia zoo. Room was very good. Pool facilities were nice and a good way to end the day. Continental breakfast was plentiful and well done. A little more expensive then a motel in the area, but worth it!

  • Stayed December 2012, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Mike54BU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 15 August 2012

The hideaway was beautifully done. The guest rooms are all in the same building as the main office so we were worried that we'd be noisy because we arrived nearly at midnight -- we hope there won't be reviews of noisy neighbors arriving late! :) This was perhaps not as warm as most B&Bs but they use the space smartly and beautifully; there is a clear living room space in front of the bed which made the room seem more spacious than it probably was. The bathroom was clean and large. We had breakfast served on our porch which was next to a large backyard with gazebo. The breakfast is basic continental (nice breads/croissants, cereals, yogurt and fruit) but with an option for hot breakfasts if desired. We were on our way to Hervey Bay so we didn't spend much time in the area except to see the Glass House Mountains before we headed to the coast. If you want good views, go to the Wild Horse Mountain Lookout which is a little out of the way and a short walk up a hill; it is much better than the closer lookout that you drive up to.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank ocphotographer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
220 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 29 December 2011

Found this place by chance on a search engine, weren't we lucky! Sadly we only booked one night as this was to be our first night on arrival in Brisbane and en-route further north. However, we were extremely please with the room, the Kookaburra suite, very luxurious. The owners have really given some thought to their guests with the design of the room and the facilities and little touches. Loved the spa bath, complete with candles and matches in the bathroom cupboard, great continental breakfast in our room/fridge when we arrived as we knew we would be late and the owners weren't sure what our plans were. Great location, managed not only to go to the Australian Zoo but also squeezed in a quick stop at the look-out of the Glasshouse Mountains and saw our first kangaroo as we were driving there. In summary, fantastic room, everything we needed and more, fabulous 4 poster bed, great breakfast, great location, oh and great Chinese restaurant just down the road, just a shame we didn't have longer. Continued success to the owners.....you are doing a great job.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ManchesterLily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 May 2011

We chose this location as we were specifically in the area to visit Australia Zoo. The B&B didn't yet have any reviews on Tripadvisor but we thought we'd take the chance. We chose the Kookaburra Suite which was nice, it felt quite luxurious and it was nice having a jacuzzi in the bathroom. I liked the little touches in the bathroom like the candles and box of matches so you could have a jacuzzi by candlelight. The room opens out on to your own patio area which then leads into a large shared garden and round to the swimming pool. We didn't have time to use the pool but it looked nice. The rooms have free wifi and there is plenty of car parking space in front of the house. Irene booked us tickets for Australia Zoo which was great (although there weren't any queues there when we arrived) and gave us recommendations for good viewpoints to visit in the Glasshouse Mountains.

The only downsides for me (albeit minor) compared to other B&Bs we stayed at on our trip were that it felt more like a hotel than a B&B (i like the homely feel of B&Bs) and you had to pay extra to have your room made up. This wasn't a big problem as we weren't worried about having our bed made, but there was only 1 toilet roll in the bathroom and you would expect having your room made up to be included. There was a fridge in the room but it would've been nice to have had the bottle of chilled water filled up each day. Also cooked breakfast cost extra. We didn't mind too much on this occasion as we had already had a lot of cooked breakfasts on our trip but other B&Bs included a cooked breakfast in their price. The breakfast room is a large function room for weddings, etc. and it felt a little odd eating in a huge empty room. Breakfast is a buffet-type arrangement. Although the food was nice (fresh fruit, cereal and toast/waffles/crumpets) the little extra touch of having breakfast served to you on your patio would have made a big difference, as we had at the other places we'd stayed on our trip, and would avoid the need to sit in a big empty room. We didn't see the hosts at all at breakfast.

I would recommend the B&B to others wanting to stay in the area and would happily stay again, although i would quite like to stay right on the coast next time. I recommend the Beerwah Hotel for dinner, the food was fantastic and i also highly recommend Australia Zoo!

  • Stayed May 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Nattie224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beerwah Hideaway

Property: Beerwah Hideaway
Address: 1233 Steve Irwin Way | Glasshouse Mountains Tourist Drive, Beerwah, Queensland 4519, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Beerwah
Amenities:
Free Breakfast Free Parking Kitchenette Suites
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Beerwah
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Beerwah Hideaway 3.5*
Number of rooms: 3
Official Description (provided by the hotel):
The aptly named Beerwah Hideaway is a secluded Bed and Breakfast and Function Centre located in the Sunshine Coast Hinterland. Beerwah Hideaway offers both the seclusion and tranquility of over 2.5 acres of gardens and adjoining rainforest creek, and all the modern conveniences of being within 2 minutes of the hinterland township of Beerwah. ​ The Hideaway has a rich history of days gone by as a bird sanctuary, later a cafe/restaurant and now as luxury bed and breakfast accommodation and function center. The Hideaway can accommodate up to 8 accommodation guests and 100 function guests, making it the perfect choice for those special occasions where the guests of honor or their family and friends need a place to stay. ... more   less 
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