Stayed here for one Saturday night at the end of June. On the positive side we were welcomed and our room was lovely with a gorgeous sea view and extremely comfortable bed. Toiletries were provided and the towels were soft and fluffy. Free wifi was available and all was looking good.
Unfortunately the hotel was fully booked with 2 parties going on which meant very loud music until midnight. We queued at the bar for bar food/drinks but didn't get served, were shown to a table in the restaurant but the waitress failed to return to take our order. We gave up and ate out. When we asked at reception for more milk to go with the tea and coffee in our room there was none left as the hotel was full and we were told to ask at the bar........still huge queues there so we didn't bother. There was cigarette ash on our bedroom window sill from the previous guests and water starting leaking through the light fitting in the bathroom. The Manager was very understanding and helpful but unfortunately as the hotel was full he couldn't offer us a comparable room. He did however reduce our bill for us which was a nice gesture.
We would stay here again as the hotel is in a lovely position directly opposite the beach and it was just our bad luck to book a room on such a busy Saturday night. The bedroom was very comfortable and the reception staff and Manager were very helpful.
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- Also Known As:
- Best Western Swansea Bay
- Swansea Bay Best Western
- Best Western Aberavon Beach Hotel Port Talbot, Wales