We visited Velassaru for our honeymoon on the 1st April for a total of 8 days. Our honeymoon was nothing short of a dream. The room was gorgeous, and the resort was lovely. We stayed in room 304 which was the water bungalow with pool. The staff work very hard to maintain and keep it a paradise. Always a smile on their faces and would always greet guests. My favourite teams being housekeeping and the gardeners, as they were just so polite.
The smoke island, the other resort and Male being in eyes sight was not an issue for me and my husband, however, was a major issue for a couple of other couples we met out there and they said because of the closeness of everything they wouldn’t return.
The resort overall was extremely expensive and that is my only major complaint. I had expected this, but some things were total daylight robbery.
Housekeeping were amazing, cleaning the room twice a day, changing sheets, giving new towels, filling the ice bucket, giving us water and refreshing the teas and coffees. Biggest credit to this team.
They saw that I had a swimsuit hanging with the text “honeymoon” and organised us a little sunset surprise with sparkling wine which was a lovely touch and a beautiful memory for us.
It seemed that out of the other couples we met, we were the only couple to receive this which led to great disappointment for the others. I feel that they should do things like this for all honeymoon couples and that they do not go out of their way to make honeymooners feel like they are honeymooning.
On our last night we organised the private meal for two and then got told by a supervisor there will be a cinema screening that night and did not recommend we go ahead as the screen will be next to our meal. So, we cancelled this with great disappointment.
Our last evening arrives, 9pm and there is no cinema screen. We spoke to reception who informed us that there were no plans for a cinema evening that night and the person gave us the wrong information. Due to this, we missed out on the one thing we really wanted to experience together as we were given the wrong information. Reception and management saw how disappointed we were however didn't do anything to justify this, bringing me back to saying they do not go out of their way for honeymooners, even guests. This was one of the biggest disappointments for us and our last night was a little sour due to this.
We spent all evenings in the Fen bar which was a great bar. Daily they had some kind of entertainment. We also got friendly with another couple who were all inclusive and on our last evening the staff accused the other couple for getting a drink and giving it to us (we were not all inclusive). They had the cheek to charge the all inclusive couple for this drink which they drank and was perfectly entitled to, for free, on their board basis. They refused to take this money off their bill as they believed my husband had it. This also ruined our last night as the Fen bar staff refused to believe what we were saying. This was a shock.
Shifau, the manager who was helpful in the end, was called and we met with him the next morning after breakfast who took this off their bill, however this was a battle that took hours. How can they charge money for a drink that is under all inclusive and refuse to take it off.
Did $10 really mean so much to Velassaru when per couple we have spent over 10 thousand pounds to be there?
Overall however the resort, beaches, spa and pool were beautiful, and we had a lovely time together. However, for the prices we paid, we would have expected better service from reception staff and management.
This is disappointing for me to say as I really had expected more.
Would I recommend this island? Absolutley, it is a paradise. Would I return? I think I would go to another island that care for their guests holiday experience.