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“WONDERFUL EXPERIENCE”

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LUX* South Ari Atoll
Certificate of Excellence
Reviewed 2 August 2014

We have just returned from a week at Lux Maldives. This was our first experience of the Maldives and it was amazing! The standard of accommodation and service, helpfulness and friendliness of staff (special mention to Jaufar who looked after our water villa for us), quality of food/drink, resort cleanliness and extensive range of activities was excellent. Quite quiet in the evenings, but we did enjoy the musician in the East bar on our last night.
My husband and I had a coffee scrub at the Spa - incredible! And very, very relaxing.
Our teenage kids really enjoyed snorkelling in the lagoon and other watersports, and were able to have freedom around the island which also gave us time to ourselves to really wind down.
We loved the little surprise pop-ups - like drinks and hammocks on a secluded stretch of beach - and the 'message in a bottle' is a lovely idea, particularly for younger kids.
Our family water villa was very spacious, clean, and had an incredible view (a bit noisy on the night of a monsoon storm but all part of the experience!) - even with a few niggles regarding the air-conditioning, we were delighted with it and it worked very well for a family of four.
If you are considering going to Lux Maldives, we strongly suggest the all-inclusive package as it offers good value for money.
Overall, a wonderful experience, we hope to come back!

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank FamilyGirl1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 21 August 2014

We at LUX* Maldives are truly thankful to have such amazing guests that take the time share their "Wonderful experience" with all the online readers of Tripadvisor.

We are honored that you chose to stay with us as your first experience in the Maldives and we are delighted to hear that our accommodation and service was well received.

We have noted the special mention Jaufar, and are thankful to have a team that personifies our values by making each moment matter. I am so pleased to hear you chose to have the coffee scrub at the Spa, it is one that is exceptionally good for the body. You had suggested to everyone regarding the all-inclusive package as it offers good value for money, we agree with you as we see more and more of our guests choosing this option.

We look forward to welcome you back soon and we are here should you need any assistance prior your arrival.

With best regards from all of us at LUX* Maldives.

Shaun Dünhofen
General Manager

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1,461 - 1,467 of 3,202 reviews

Reviewed 1 August 2014

15th July 2014

To the Management of Lux, Maldives,

My husband and I would like to sincerely thank you for the incredible experience we have had here over the past days. We felt the need to put in writing what I'm sure many, many visitors to this resort are saying and to inform you of the great gift you have given us with this experience.

This year my husband and I have been married for thirty years and in a few days I turn fifty. Additionally, over the last six years we have worked very hard to have built a school, from its inception, working many long hours out of love for the students and for our chosen vocation. These compiling factors were the initial reason for the 'pampering' holiday break. However, now that we have had this experience and have appreciated the amazing qualities this place has to offer we plan to be back here again. For that we thank you but most of all we wish to thank all your staff.

In our organisation we strive to find the best staff to meet and follow our mission and vision. Words cannot describe the quality of people you have working for you on this island. Initially and often it is the case whilst on holiday we will find a 'favorite' or two on staff who seem to go out of their way to attend to our needs and to share a bit of their life with us. However, in reality each and every staff member we have met have been friendly, courteous, enthusiastic, eager to help and more than willing to go out of their way to attend to anything we wished. Your quality of staff at Lux Maldives is nothing short of exceptional and something we feel compelled to share with you.

The other evening we were talking about the quality of service and I asked Stuart what his highlight was. We both couldn't really find one as every experience here has been delightful. We have also asked many, many questions of your staff, from religion through to the inevitable question - how does management treat you. Every member of your staff love working for you and feel they are given many opportunities within their work. How amazing is that! And it's a credit to you as Management.

We commend you and would like to tell you from our hearts how thankful we are to have met such an impressive group of people who have such a high standard of quality of service but who also show a genuine high regard and value for us as people. As we walk to breakfast /lunch / dinner / beach / bar, everyone says a greeting to us and asks us how we are doing. That in itself is a humbling experience. We wanted to thank all of them, from your army of ground staff, ladies and men, housekeeping, waiters and chefs in all venues, maitre d, reception staff, managers and particularly:

Karthick the sommelier who seemed to realize that we, coming from the heart of the wine region in South Australia love our wines and therefore took the time to find wines we would enjoy.
Alauddin at the Lagoon bar who would always stop to make sure we were enjoying the service provided and certainly satisfied my husband's sweet tooth cravings with ice cream.
Giacomi and Bhupi, as well as Nishan at the Allegria were so hospitable and happy to attend to us with whatever we needed, be it changes for food allergies, changes in the menu specifically for us, even giving me a small entree to make me feel included when my husband ordered an entree and I did not.
Jonathon (Chef) was a real blessing particularly at the dining experience where he shared a wealth of information about the food and life in general here in the Maldives.
Riki who looked after our room and coped with our 'stuff' everywhere was also fabulous.
Nicolas, the chef at the lagoon restaurant. (- we only went there twice but he made such an impression! He specifically cooked for us which was very special.)
Romesh, the east bartender who was incredibly friendly and we enjoyed his company.
Rafi - the bartender who mixes THE BEST rusty nails!
Dahminda - manager of Sensis - whilst we didn't really get to know him at Sensis what little time we spent, we enjoyed.
Ziayada- who after just one greeting knew and called us by name.
Thank you so much.

(Apologies for the improper spelling of names.... Some were hard to catch!)
We really want them to know how much their attendance to us made our holiday and it's because of them that we will visit again next year.

With the warmest regards and thanks for your attention to detail in providing us an incredible holiday experience,

Kaye Mathwin-Cox and Stuart Cox
Room 226

Room Tip: We didn't look around but we were more than happy with the room we booked. South side I believe...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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7  Thank Stuart226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 21 August 2014

Dear Kaye and Stuart,

Thank you for such a wonderful review and mentioning so many of our team members by name. It is truly appreciated and has been shared with them all. Every day we try our best to help people to enjoy the beauty of being in Maldives as we understand that arriving at such a special destination took time plan for. We are delighted to have your review shared with all the online readers that would like to discover an amazing place to stay where they are truly cared for by the team.

We look forward to welcome you back soon. With best regards from all of us.

Shaun Dünhofen
General Manager

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Reviewed 29 July 2014

We just got back from LUX Maldives after having spent 9 days there for our honeymoon and this is possibly the best vacation ever! The resort has looked after us very well from the very beginning till the end, starting at the moment we cleared customs to getting us safely to the departure hall. Everything was handled efficiently, from checking in for our sea taxi ride to checking into our room after arriving at the resort.

Claire welcomed us the moment we touched down at the resort and also made sure we had a smooth check-in as well as provided helpful information before showing us to our beautiful sunset-facing beach pavilion. We really appreciate that as we felt very much at home right away.

Our first 5 nights were spent at the beach pavilion and we felt very well looked after by Sobir from housekeeping, who is also very friendly and also took the extra effort to make sure everything was perfect in our room. We also appreciate the towel works of art that he presented to us on our bed every morning after tidying up our room. The room in general is very spacious, including the bathroom and we had very good quality sleep every night without fail. Amenities in the bathroom is also very well-presented. We also love the direct access to the beach from our room and also the two lounge chairs that are only a few steps away from the pavilion, which was perfect for sunset viewing.

The remaining 4 nights were spent in an east-facing water villa, which was also well looked after by Ahmed, who also made sure we had a comfortable stay. I have also enjoyed the direct access to the ocean from the back of the villa. The water is also not too rough for snorkeling, which is great for amateur swimmers.

We had breakfasts in both Island Kitchen as well as East Restaurant, though mostly at East as it was closer to both rooms we stayed in. Breakfast was great, with a variety of selection although we felt that the same type of food were served daily, it might be better to rotate the menu every other day or so. We have also ordered in-villa dining for a few nights and food were usually delivered to us within 45 minutes to an hour.

The water sports center is also conveniently located from our rooms and we made full use of the complimentary canoeing and paddle boat daily. We also made use of the free snorkeling gears which are free for guests to rent.

This is definitely one of the friendliest resort we have been in, and we would love to be back again hopefully in the near future and also once again, we would like to thank Claire, Sobir, Ahmed and also Retish at the Island Bar for the great hospitality.

Room Tip: An east-facing beach pavilion might be better as the east side of the sea is safer for snorkeling an...
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank pdra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 1 August 2014

Thank you for spending your honeymoon with us at LUX Maldives.

We are delighted that you had a great vacation and that team has looked after you well. It is truly a great adventure to start your marriage in a paradise and we are delighted you captured every moment.

We have informed Claire, Sobir, Ahmed and also Retish at the Island Bar of your kind words as it is a pleasure to know that you felt appreciated by their hospitality.

Thank you once again for sharing these memorable times exploring the island and we hope to see you return for your anniversary one day soon.

Best regards,

Shaun Dünhofen
General Manager

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Reviewed 29 July 2014

We had unforgettable holiday at this hotel! Everything was perfect! At this place you may see and try lots of new things such as amazing spa (thanks for Rhoda), nice snorkeling, your kids will enjoy kids club with Barbara, Hamza, Azma, dolphins tour, cinema just on the beach, ioga on the beach, nice food and many many other. We will miss that beautiful white baby crab, that sand which was just like powder and capuchino (thanks for Amir, east restaurant). If I'll decide to visit Maldives I'll probably come again here. Thank you for making our holiday just beautiful and happy!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Gaukhara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 1 August 2014

LUX* Maldives always enjoys to hear from our guests especially when they share the amazing time they had. A holiday to remember forever.

The Spa team with Rhoda and the kids club team with Barbara, Hamza and Azma and East Restaurant's Amir join me to thank you for mentioning them as we all feel honoured to know that the holiday could be made even more special..

Where the resort is situated allows many of guests to experience the marine life, and so it is wonderful to know you saw dolphins swimming majestically in the waters.

We look forward to have you return and please contact myself or the team should you require more information on your next booking.

Yours sincerely,

Shaun Dünhofen
General Manager

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Reviewed 28 July 2014

We have just arrived from a fantastic week in Lux. These were our best holidays yet!
The resort is BEAUTIFUL, the rooms are FABULOUS, the beach and sea water are just AMAZING, and the staff is the BEST I have seen in many many trips around the world.
In fact the way the staff interacts with the guests is unique. They are all kind, they give us the space we need and they are always ready to serve our needs with a genuine smile covering their faces! Congratulations to all the staff members. We would like to refer several of them, but the names are not that easy :) . However, the guy who took care of our villa, named Nizar, deserves a special quote: "Thanks for the amazing everyday surprises and kindness when taking care of our room". You amongst all other staff members made our stay unforgettable!
Also a lady taking care of Senses bar deserves a special thanks for the gentle way she served us and had several little chats that made our stay even more familiar and unique (sorry but the name is not easy...).
Overall this resort has everything needed to be the best and is really the best!
Thanks Lux! See you in a near future! (yes, we definitely will be back soon!)

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank CarlosAGoncalves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 18 August 2014

Dear Carlos,

We are very exciting to know that you are going to visit us again !

Thank you for noticing the great job of Nizar and other team members who had looked after your stay. Your comments are very valuable to everyone as great motivation to encourage our team and keep up the quality of the service. Let us know what your plans are for the next visit. It will always be a pleasure to be at your service.

Sunny regards from the tropics,

Shaun Dünhofen
General Manager

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Reviewed 27 July 2014

We had an amazing time at Lux, from the welcome by Claire, to the wonderful housekeeping by Mohammed! Food was lovely but we enjoyed the spa treatments the most (thank you Aya and Rhoda). We had a beach pool villa and the views were stunning, the pool was a gorgeous treat and everything was perfect. I would definitely go back. We booked through Alpha Maldives (Rose was excellent) and she made booking very easy. Thank you Lux and Alpha.

Room Tip: beach pool villa with sunset view
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank nitsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 18 August 2014

Greetings from Claire, Mohammed, Aya, Rhoda and the team of LUX* Maldives ! Thank you very much for the wonderful notes. We are so happy to learn that you are coming back again shortly. Should there be anything we could do prior to your arrival, please contact myself or our team anytime, and we will make sure you are going to have another perfect retreat in the Indian Ocean.

With the warmest regards from the LUX* Team,

Shaun Dünhofen
General Manager

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Reviewed 26 July 2014

Just spent 10dys at Lux Maldives , the most amazing experience ever. Beautiful, Island, water villas were out of this world, imagine stepping out of your room and walking into this beautiful lagoon to swim among beautiful tropical fish, snorkel on the reefs in complete safety with amazing guides.Sunset,Sunrise,beach and lagoons in the most beautiful surroundings.As for the Staff, nothing was too much trouble,great food!
Got to go back and soon....

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank ThePalmsGuesthouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUX_GM, General Manager at LUX* South Ari Atoll, responded to this reviewResponded 18 August 2014

Great to hear from you and your family ! We miss our guests especially when they have had an amazing experience here ! Please come back soon for another vacation at LUX* Maldives. We look forward to welcome you at the jetty when you return !

Warm and sunny regards from LUX* Maldives team,

Shaun Dünhofen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LUX* South Ari Atoll

Address: (Formerly Diva Maldives)
Region: Maldives > Alifu Atoll > Southern Ari Atoll > Dhidhoofinolhu Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Dhidhoofinolhu Island
Price Range: £366 - £1,700 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — LUX* South Ari Atoll 5*
Number of rooms: 193
Official Description (provided by the hotel):
Dreamy atolls of tropical islands scattered across the Indian Ocean, the Maldives are a kaleidoscope of colours and earthly pleasures. Get away from it all at LUX* South Ari Atoll (formerly LUX* Maldives), the only settlement on the postcard-perfect island of Dhidhoofinolhu. Fuss free and laid-back, the resort surprises with pop-up cinema screenings right on the beach, impromptu musical performances and strolls along secret pathways through the lush tropical gardens. Just steps from the thatch-roofed suites and ocean-perched villas, the island's unspoilt beaches are yours to claim. A prime spot for snorkelling and whale-shark spotting, the resort's unblemished lagoon is a diver's dreamworld. Back on land, island street food and fine dining await in the tempting restaurants and bars. In the shade of coconut palms, lounge by the two turquoise pools, luxuriate in the ocean-view spa and surrender to the charms of this castaway idyll. ... more   less 
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Also Known As:
Lux* Maldives Hotel South Ari Atoll
Diva Maldives Hotel
Diva Maldives South Ari Atoll

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