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“customer Service And Hotel Sucks” 1 of 5 bubbles
Review of Las Cuevas Beach Lodge

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Las Cuevas Beach Lodge
Ranked #1 of 1 Hotels in Las Cuevas
American Canyon, California
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
“customer Service And Hotel Sucks”
1 of 5 bubbles Reviewed 17 August 2014

They Don't Come In And Clean The Room Stayed 3 Night And Garbage Was Overflowing Cockroach Running On The Floor Very Expensive Food And Drinks And Same Scramble Eggs And Toast Every Morning Did I Say Runny Eggs And Well Burnt To The Top . On Top Of
That If U Ask For Towel OR Something THey Rolling Up There Eyes It's Unsatisfactory People Spending There Money And Is Like U Begging Come On This Should Be Half A Star What Four StaR Please

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
12 Thank realtalk4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lascuevasbeachlodge, Owner at Las Cuevas Beach Lodge, responded to this review, 23 August 2014
The comments made by the guest is vague and non specific. Having regard to the previous three comments prior to this one, it is clear that something drastic had to have happened to warrant the big difference with this review. It is apparent that the guest has a different agenda rather than rating the hotel. WE would have been happy with more specific complaints which could have been acted upon to ensure maximum satisfaction of our future guests
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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70 reviews from our community

Traveller rating
    19
    19
    8
    6
    18
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Business
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Trinidad
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

Stayed in Aug 2014 with my 2 kids and wife. This beach is truly much nicer and calmer than Maracas Bay. The water was a bit chilly but you adjust pretty fast. The lodge is well kept and we stayed in one of the premium room with a balcony overlooking the bay. The views from the balcony were excellent. The comments about hearing the neighboring room was true. I believe it has to do with the ceiling of the room and no so much the walls.
Ms. Vidya and Margaret provide excellent service and a great breakfast. (Eggs anyway you liked them) Dinner was a wait but the definitely worth it. We normally had lunch on the beach.
Overall a great stay will be back!!!

Room Tip: The Premium rooms offer the best views and your vehicle is parked closest to this building.
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  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank gsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lascuevasbeachlodge, Owner at Las Cuevas Beach Lodge, responded to this review, 23 August 2014
We thank the guest for their kind comments and will continue to strive for perfection in the service provided
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arima, Trinidad
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

The location is remarkably one of the best in Trinidad,the view from the restaurant is simply breathtaking at sunset; oh, and the meals are well prepared and tasty . staff is friendly and courteous and always pleasant.we would definately return and bring our family. this being our second visit, i must say that it was 100% better than the first time. excellent service, keep up the good work.

Room Tip: rooms on the north side are quiet and cosy and overlooks the beach.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RSammy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lascuevasbeachlodge, Owner at Las Cuevas Beach Lodge, responded to this review, 23 August 2014
We thank the guest for their kind comments and will continue to strive for perfection in the service provided
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diego Martin, Trinidad
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Firstly let me say this: I read the reviews on this site prior to my initial visit last year & had I given the negatives greater value I would have missed out on unforgettable memories & friends. I now frequent the Las Cuevas Beach Lodge.....I simply revel in the atmosphere & hospitality & escape. Negatives first: I must agree the "the walls are thin"...too thin however I cannot fault the hotel or management for the inconsideration of other guests...and that's about it for me. Positives: The location is heavenly all around with rainforest on one side & ocean view on the other, best of both worlds!!! The exquisite décor of the larger rooms (I have stayed in almost all lol) is quite inviting & comfortable. The meals are delicious and more than adequate (I often skip lunch still being full from breakfast)...bearing in mind breakfast is included in the price of the room. Food and beverage are affordable...even being cheaper than other local more populated areas. There are other food options at the beach car park across the road or at Maracas a short drive away. The smaller/cheaper rooms are adequate in my opinion for couples & singles if on a budget they are cozy & this is evident from the pictures on the lodge's profile...no deception there. As for the staff...I have absolutely no complaints....warm greetings, delightful conversation and very accommodating I never want to leave

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sheena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lascuevasbeachlodge, Owner at Las Cuevas Beach Lodge, responded to this review, 23 August 2014
We thank the guest for their kind comments and will continue to strive for perfection in the service provided
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TENNESSEE
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 26 June 2014 via mobile

great place, great location, and las cuevas beach is much better that maracas! very clear water and the beach is relax. i just sugest have a diferent kind of breakfast, but i really recommend this hotel ;)

Stayed June 2014, travelled with family
Helpful?
1 Thank Eilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lascuevasbeachlodge, Owner at Las Cuevas Beach Lodge, responded to this review, 23 August 2014
We thank the guest for their kind comments and will continue to strive for perfection in the service provided
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 1 May 2014

The surroundings are fine - even though the music from the beach parking lot is very loud (and somewhat annoying at the hotel). But the hotel itself is not attractive:
firstly the receptionist insisted that I should pay an additional tax ... even though I had already paid it up front. It took a very long time before the hotel recognised that I should not pay the tax twice.
Secondly, perhaps it is OK that there is no shampoo in the room, but I did expect some kind of cleaning when you stay there more days. There was none at all, however.
Thirdly, I was surprised that the WiFi did not work in the room - and was even more surprised that the password was changed several times per day (literally). And I got somewhat annoyed when the owner said that he wanted to have the full band width so the guests were not allowed to use the WiFi.
Fourthly, the breakfast was pretty bland whilst part of the dinner was inedible (instead I went to the stand at the beach and had rather good food there).
Fifthly, the construction of the larger rooms is pretty bad ... since you can hear all (and I mean ALL) what is happening in the room next door. It was like being in the same room.

If the owner and his assistant had been welcoming, it could have made up for some of these negative aspects. But they were far from welcoming.

Somewhat east of Las Cuevas Beach Lodge I passed a sign for a guest house ("The View Guest House" - rosscorp@tstt.net.tt). I have not seen the place and have no idea what is is like. Still, if I were to return to Las Cuevas, I would try it out.

  • Stayed April 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank MPB-DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unanan p, Owner at Las Cuevas Beach Lodge, responded to this review, 4 May 2014
Let me first say that this guest was upgraded from a Standard room costing USD 66.00 to a Premium room costing USD 125.00 at no cost to him. His complaint regarding the taxes is incorrect since the Booking.com confirmation clearly states the payment terms and conditions which lists a basic price plus taxes. Our website and all of the booking engines state that free wifi is available in public areas. Wifi for business purposes for extended periods is subject to charge and the customer was advised of this. Even so, he continued using the wifi for very long periods and we did not prevent him from so doing. His complaint that the wifi did not work in the room is not totally correct. We use another provider for paying customers who wish to utilize it in their rooms. We apologize for the fact that we do not provide free shampoo.
His complaints regarding construction of the Premium rooms are interesting since six inch concrete filled blocks form the dividing wall between rooms. This guest was very rude and unfriendly with our staff resorting to obscene language and it would appear that this stems from the tax and wifi issues which were caused by him not reading his reservation notification properly. His other complaint regarding the food is indeed strange since guests usually complain on the spot for unsuitable meals. In any case, our breakfast is based on the American plan which is ham or bacon, eggs, toast, coffee, tea, juice and fruit in season and on occasion a local menu. It is difficult to make such a breakfast bland.
We are truly sorry for the inconvenience he may have had, but we truly try our best since the customer is always right. Based on previous reviews we continue to strive for excellence in serving our guests
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Las Cuevas hotels

Norman, Indiana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

I would definitely stay here again. Great location with great food. Walk out of a morning and have a great breakfast over looking the ocean and the rain forest. The price was very reasonable as well. Ran in to a tour guide at the hotel that took us all over to some great secluded beaches and off the beating path.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank DustinOwens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lascuevasbeachlodge, Owner at Las Cuevas Beach Lodge, responded to this review, 23 August 2014
We thank the guest for their kind comments and will continue to strive for perfection in the service provided
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Las Cuevas Beach Lodge

Property: Las Cuevas Beach Lodge
Address: North Coast Road | Trinidad and Tobago, Las Cuevas 00000, Trinidad
Phone Number:
Region: Caribbean > Trinidad and Tobago > Trinidad > Las Cuevas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Las Cuevas
Price Range (Based on Average Rates): £
Number of rooms: 11
Official Description (provided by the hotel):
Small cozy beach lodge situated at Las Cuevas Beach on Trinidad's North Coast. Eight rooms overlooking the sea from a bluff, two rooms with mountain view. Hearty local breakfast and full restaurant open 16 hours a day. Las Cuevas is a nesting site for Leatherback Turtles from February to August. Deep sea fishing trips are available and bathing is excellent. Hikes available in tropical rain forest. In close proximity to Asa Wright Nature Center and Rincon waterfalls. Wild animals such as agouti, deer and iguanas can be seen on the premises consisting of 14 acres. Guests are awakened to the sound of numerous species of birds that frequent the property. Adjacent to virgin tropical rain forests, there is opportunity to come face to face with some of the most exotic moths and butterflies myear round The adjacent fishing village offers a unique opportunity to view the morning and evening catches by the local fishermen who can arrange accompanying fishing experiences with them at affordable prices. Because of the proximity to the fishing village our local seafood is among the freshest on the island with offers of grouper, bred snapper, mahi mahi, kingfish and Caribbean spiny lobster. Our restaurant can prepare these seafood specialties along with pork, beef, chicken and lamb with a local flair as well as international standards. ... more   less 
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Also Known As:
Las Cuevas Beach Hotel North Coast

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