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Gegster
Salford, United Kingdom

Shhhhhh! Don’t tell anyone about Siquijor or Coco Grove

5.0 of 5 bubblesReviewed 20 Jun 2019
Stayed three nights (way too short!) here as part of our SE Asia trip and frankly didn’t want to leave. Beautiful resort with a wonderful (empty) beach, amazing food and service in the on site restaurants - just a paradise that we struggled to leave (with a tear in my eye I have to say). They will come and pick you up from the ferry and even take you back. The island is beautiful and the people amazing - genuinely friendly and kind. I can safely say I will be back 😀
Date of stay: May 2019
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShairalynLagmay, Assistant Manager at Coco Grove Beach Resort, responded to this review
Responded 20 Jun 2019
Dear Gegster,

Thank you so much for this fab review!
We are so pleased to know you enjoyed your stay with us and that you liked the hotel and our location.
We totally agree with you, 3 nights stay is surely not enough, but we are glad to kow that you had an amazing stay with us regardless.
We always strive to give our guests the most comfortable vacation as much as possible.
We provide complimentary pick up and drop off to and from Siquijor pier and we also help them book ferry tickets so that our guests will have a hassle free holiday.
Thank you as well for your nice comments regarding our restaurants and our team members!
We all look forward to having you back at the resort.

Best Regards,
Shairalyn Lagmay
Assistant Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviewed 18 June 2019 via mobile

    The biggest issue we had on this trip was that we had to leave! We only stayed three nights and, with hindsight, we would have changed our itinerary and stayed longer.

    The property is spread over large immaculate gardens with a beautifully clean, deserted beach that was a perfect spot to go snorkelling from.

    The rooms were large and whilst not the most modern in decor were very clean and comfortable. The only feedback i would give is it would be nice to have slightly colder air conditioning.

    The bars and restaurants served great food and drink and, being on the beach, had a great view.

    We had a mix of people in our group - some who came just to relax and some who came to mix some relaxation with some activities. We attended the BBQ night which was fun, some went to Apo Island to swim with the turtles and most of us hired the tricycles (about 1500 peso for the day) and took a tour around the island which included cliff jumping at Salagdoong Beach and rope swings into the waterfalls at Cambugahay. The island tour was a great day out and whilst I am sure you could get it cheaper outside the hotel at 1500 we thought it was still great value.

    The crowing glory at the hotel though was the staff. From our welcome at reception, the guest relations team, the bar & restaurant staff to the staff who saw us off at the end of our stay they were all superb.

    Don’t hesitate - we would not hesitate to go back!

    Date of stay: May 2019
    Trip type: Travelled with friends
    3  Thank darbyrw
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ShairalynLagmay, Assistant Manager at Coco Grove Beach Resort, responded to this reviewResponded 20 June 2019

    Dear darbyrw,

    Thank you very much for your good review and high rating of Coco Grove Beach Resort.
    With a lot of different things to do, from snorkeling, diving and a lot of other indoor and outdoor activities that we offer, as well as entertainment such as Cultural Show and BBQ dinner with acoustic band and fire dancers, 3 nights is surely not enough but we’re glad you enjoyed your holiday and had a relaxing vacation while staying with us.

    We also highly appreciate your lovely comments about our team members who always strive their best to give the highest customer service to ensure our guests have a memorable vacation.
    Rest assured we’re constantly improving our service to give you a much better experience in the future.
    I do hope that I can have the pleasure of personally welcoming you back to the hotel in the not so distant future.

    Best Regards,
    Shairalyn Lagmay
    Assistant Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 June 2019

    If you want to book a luxury resort this is the obvious choice. At eight hectares it's the biggest on the island by a large margin. Located on the best beach and next to a marine sanctuary. Four pools and two good restaurants, friendly, well trained staff.

    Date of stay: June 2019
    • Trip type: Travelled with family
      • Location
      • Sleep Quality
      • Service
    Thank Kevin L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ShairalynLagmay, Assistant Manager at Coco Grove Beach Resort, responded to this reviewResponded 20 June 2019

    Dear Kevin L,

    First we would like to thank you for taking the time to leave a review at TripAdvisor and for the high rating.
    We are glad to know that you liked our resort as well as our amenities.
    Since Tubod marine sanctuary is located right infront of our resort, snorkeling is one of the things that our guests really enjoy. We also have 23 different dive spots for those who like to explore underwater world.

    We also want to thank you for your nice words about our staff and we very much look forward to having you back.

    Best Regards,
    Shairalyn Lagmay
    Assistant Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 June 2019

    Booking
    I got frustrated trying to book them. The process was a bit tedious. You can't call the resort in Siquijor for the most part because it is in a part of the island with little to no network service. Their booking office in Dumaguete has landline but almost nobody ever answers it. I had to call the Coco Grande Hotel Front Desk just to get somebody to help me connect with reservation.

    Getting Nensley at the reservation office was a godsend after a week or two of trying to contact them. She helped me with my reservation for my group of 17 people and everything went smoothly. They actually do faster processing or perhaps prefer everything to be via email. Not sure though. A thing to note, I wanted to pay in full via credit card before my arrival but their system would only allow me to pay 50%. Unique situation really.

    Location and grounds
    Beautiful location with a marine sanctuary just off the beach. Its on the other side of the island from Siquijor port but with their pick up and drop off service, it wasn't a problem at all. Very convenient.

    As for the grounds, it was expansive. The resort was a full house when we stayed during Holy Week yet you wouldn't even notice it. It felt private, exclusive with its lush overgrown jungle garden feel and private beach area.

    Accommodation
    Due to my group size, we were spread out at the newer part of the grounds. Most of us were in the Orchid executive suites and the seniors at the Casa Coco. Bedrooms were spacious. Well aired out and clean. Very comfy.

    Restaurant and food
    Breakfast is part of the package but is on a plate order basis. They cook it quite fast upon ordering so waiting isn't a problem. Serving size is big with lots of variety to choose from. The fresh fruits were always delicious.

    The two beach side restaurants of the resort served delicious food. It took a while to serve, especially with a full house but with the overall ambiance, it didn't really matter. You could pre order your dinner a day prior to avoid waiting and also make sure to make table reservations like we did. They have twice a week beach barbecues with performances from the staff that cannot be missed. Plus the menu for the barbecue was mouth-watering delicious.

    Network and Wifi
    This is the only downside. Globe has little to no signal at the resort. You'd be lucky to get one bar. Smart has signal but mostly in the open spaces only. Wifi, the resort has it throughout the grounds but the upper floors of the Casa Coco is like a dead zone. Some of us were totally cut off from civilization as the children in the group said. The rooms specifically facing the road had no connection. The rooms facing the pool had connection from the restaurant. Executive rooms at the villas had no problem at all with connection.

    Staff
    I'd say they are what makes the resort great. They were all awesome. So accommodating, courteous, overall helpful in just making your stay with them as relaxing and enjoyable as possible. I have to mention MJ as she just made it all the better with her service. For a group of 17, ordering is a doozy but she made it so easy for us.

    Activities
    We signed up for the Apo Island Day Trip as well as a Scenic tour around the island and they were all lovely experiences. They have it all figured out to the last detail. I was concerned at first as my group had small children but with their staff and the guides they assigned to us at Apo Island, I didn't have to worry at all.

    I would go back to this resort. Really enjoyed our stay.

    Date of stay: April 2019
    • Trip type: Travelled with family
      • Value
      • Sleep Quality
      • Service
    Thank wt1986
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ShairalynLagmay, Assistant Manager at Coco Grove Beach Resort, responded to this reviewResponded 14 June 2019

    Dear wt1986,

    Thank you so much for taking the time to leave a review on Trip Advisor.
    Thank you for your nice comments regarding our food and restaurant - it is lovely to hear you enjoyed your dining experience with us.

    It is also wonderful to hear your appreciation for our staff - in particular MJ who made sure you are well attended. Our staff do their utmost to aid guests and to ensure they have the best stay possible.

    Rest assured we’re constantly improving our service to give you a much better experience in the future.
    We hope you will return to stay with us again as we would love to welcome you back!

    Best Regards,
    Shairalyn Lagmay
    Assistant Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 June 2019 via mobile

    A great weekend spent at the resort with my husband, D, and my lil' brother.

    Beautiful big resort with amazing pools and restaurants. Located in front of the Tubod Sanctuary where you can snorkel and enjoy marine sanctuary.

    Our room was really nice and comfy. Housed with refrigerator, coffee maker, and free water bottles for us. We also had great and big bathroom with hot and cold shower; a cabinet with vault.

    Just be reminded that there will be an extra charge when you bring extra people as they only accommodate 2 people when you book a room.

    We got to experience an amazing dinner in one of their 3 restaurants with entertainment including live band, listening to Siquijor Folk Songs, watching fire dance and more.

    We were also lucky because they had an Apo Island tour hosted by them for around PHP 2000 so we decided to avail it and enjoy snorkeling with the sea turtles in the island.

    Also, 20-30 mins away from Cambugahay Falls and Century-Old Balete Tree.

    Definitely, a great place to stay when you visit Siquijor.

    Date of stay: June 2019
    Trip type: Travelled as a couple
    Thank geromeparedes
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ShairalynLagmay, Assistant Manager at Coco Grove Beach Resort, responded to this reviewResponded 14 June 2019

    Dear geromeparedes,

    Thank you so much for taking the time to share your wonderful experience on TripAdvisor and for your appreciation of the amenities in the room. We are strong believers that in Coco Grove nothing less will do!

    We are happy to hear you enjoyed your weekend away and had the opportunity to enjoy some leisure time with your family whilst staying with us.

    Thank you for your nice comments about our restaurant food and our team members.
    It was such a pleasure to have you staying with us and we are delighted that you had such an enjoyable and memorable time.

    We hope to see you again soon!

    Best Regards,
    Shairalyn Lagmay
    Assistant Manager



    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 June 2019 via mobile

    I don't know where to begin with all the great things we want to say about CoCo Grove Beach Resort. For almost 5 years since I’ve met my husband, this was our 9th time at Coco Grove and it won’t be the last. It is truly wonderful and really really had a good time here, amazing service & a lovely place to get away & relax. Everything you could ever want right at the resort- food, massage, bar, pool, beach, live band, etc. A very special place we’re everybody knows you name which makes us feel like family. The staff are amazing, super friendly and they were very accommodating.
    Thank you, Thank you, Coco Grove for being Awesome to us and for our wonderful holiday!

    Date of stay: May 2019
    Trip type: Travelled with family
    Thank Jaggs_travel
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ShairalynLagmay, Assistant Manager at Coco Grove Beach Resort, responded to this reviewResponded 7 June 2019

    Dear Jaggs_travel,

    Thank you very much for your good review and high rating of Coco Grove Beach Resort.
    We would like to thank you for being a returning guest with us and we are very pleased to hear you enjoyed your most recent stay.

    We appreciate your nice comments about our facilities and our staff.
    They will surely make you feel at home. They will remember you by your first name and when you come again, you will greeted like an old friend. We offer friendly island service, hospitable and are attentive without being obtrusive.

    I do hope that I can have the pleasure of personally welcoming you back to the hotel in the not so distant future.

    Best Regards,
    Shairalyn Lagmay
    Assistant Manager

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