I read a mix of reviews on this hotel. I booked it knowingly as was on a singles holiday. I can understand why the Thomson Couples would feel they'd been mis-sold but Puerto Banus is known for being a party resort.
The hotel was an excellent standard. The food was to a very high quality, always plenty of choice and never ran out. Everything fresh including cooking stations at breakfast and dinner. We found the service always better if you sat outside.
The pool area is very noisy, if you want more chilled head to the beach 10 mins walk away. The pool has a lot of shaded areas too so if you like all day sunshine you will be better off heading to the beach.
The subway people have mentioned was quite clean, we saw maids cleaning it. Having said that I doubt I'd have used it at night.
Would I stay here again, with friends yes, with my partner, unlikey.
If you come on a package with Thomson and includes transfers the transfer time for the return journey can be quite long with lots of pick ups along the way.More