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“Mediocre”

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Terraza del Pacifico
Ranked #4 of 5 Hotels in Playa Hermosa
Chelsea, Massachusetts
1 review
“Mediocre”
Reviewed 1 April 2014

I would not recommend staying at this hotel. They are undergoing renovation so may be things will improve, but currently the place is a bit run down. The main swimming pool was so murky that you could not even see the steps. Luckily we found the one at the back of the property which was much cleaner. And a pool is a necessity since the beach is not recommended for swimming, just for surfing. Another off putting thing was the requirement that guests wear plastic bands throughout their stay to identify them as guest of the hotel as opposed to people who try to sneak in. I have never seen anything like that and refused to do it! The view is indeed fantastic and you can hear the crashing of the waves from your room which is good because it makes it less obvious that there is a major highway right behind up on the hill and you can hear heavy trucks trying to make it every half an hour.
On the plus side, the restaurant was pretty good and the service there very friendly! you can take great walks on the beach around sunrise and the sunset was beautiful. The rest of the day it was too hot and there was generally nobody on the beach except for a few surfers.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Vgrantch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerrazaPacifico, Director de Relaciones con Clientes at Terraza del Pacifico, responded to this review, 21 April 2014
Google Translation
Estimado Visitante

Un gusto saludarle!!

Le agradecemos mucho su visita a nuestro Hotel y su comentario ya que es la vía que tenemos para mejorar día con día.

Le comento que efectivamente el Hotel se encuentra en mantenimiento en este momento, lo que implica trabajos de mantenimiento, los cuales no hacen lucir al Hotel a un cien por ciento, pero que son sumamente necesarios ya que el deterioro de la infraestructura por su ubicación frente al mar y con sus más de 20 años de construcción hace que sean precisos los cambios para que sea un lugar seguro al disfrute de muchas personas.

Con respecto a la piscina le comento que el color que posee es por la pintura que tiene, ya que no es de cerámica o azulejo, entonces al pasar de los días esta corre y hace que se vea turbia. No obstante, es una de las metas que tenemos presentes y esta para realizarse próximamente.

Con respecto a la banda de identificación que se debe de utilizar es por varias razones: la principal para identificar quienes están hospedados en nuestro Hotel y quienes no, ya que al estar ubicados frente a la playa que es una zona publica es la forma que tenemos para la seguridad de nuestros clientes. Además que tenemos dos paquetes los cuales están definidos por color para poder identificar cual adquirió el huésped y no preguntar cada vez que necesite un servicio.

Nuestra ubicación nos permite tener fabulosos paisajes y tratamos de brindar la mejor calidad. Le invitamos para que nos vuelva a visitar y poder presenciar los cambios, disfrutar una playa hermosa junto con la calidad y el servicio que se merece.

Muchas gracias por su visita,

La Gerencia
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviewed 21 March 2014 via mobile

NEVER book this hotel!!! The service is terrible, I mean really really bad!!! the rooms are horrible and there is a bad smell. We arrived at 2 pm (check in is at 3pm) and they didn't even let use the facilities or the pool until 3 . Poor maintenance... Some parts look lone they are falling apart. Too expensive for the low quality.

Stayed March 2014
Helpful?
Thank Dorlich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerrazaPacifico, Director de Relaciones con Clientes at Terraza del Pacifico, responded to this review, 21 April 2014
Google Translation
Estimado Cliente

Reciba un cordial saludo de parte Hotel Terraza del Pacifico.
Le agradecemos mucho su comentario aunque lamentamos que no haya disfrutado de nuestro Hotel.

Con respecto al comentario queremos informarle que nuestro Hotel se encuentra en constante mantenimiento, ya que el deterioro por estar frente al mar es bastante, sin embargo, no se hace notar como podría ser y las remodelaciones se hacen con la finalidad de ofrecer un mejor servicio.

La hora de ingreso al Hotel es a las 3:00p.m. y por motivos de seguridad se debe respetar el horario establecido para ingresar al Hotel.

Mis disculpas,

La Gerencia
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Travellers are raving about these Playa Hermosa hotels

Level 4 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 March 2014

This Hotel should not be for to North Americans. Problems with Air Conditioning, Small rooms, Rooms smelled bad, over priced, No bar or food service after like 9 PM on Friday. Talked to Manager with no consideration at all. Not even sorry. Money was deposited in bank before trip. That way you cannot leave early or dispute etc. For those who spend lots of time here it is set for time shares for Costa Rica Families I think. Which is fine for Costa Rican Families.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerrazaPacifico, Director de Relaciones con Clientes at Terraza del Pacifico, responded to this review, 21 April 2014
Google Translation
Estimado Cliente que pena escuchar que nuestro Hotel no fue de su agrado.

Le comentamos que si nos hubiera informado que el aire acondicionado no funcionaba o sobre el mal olor inmediatamente lo hubiéramos cambiado de habitación e inspeccionado que pasaba en esa. En cuanto al tamaño de la habitación nunca se había presentado ningún inconveniente pero lo tomaremos en cuenta.

Nuestro Hotel tiene una operación de 7:00 a.m. a 10:00 p.m. y el Restaurante Arenas tiene el servicio de cena desde las 7:00 p.m. hasta las 9:30 p.m., nos sorprende gran manera que no lo hayan atendido, este punto será analizado por la persona a cargo del departamento.

Finalmente, le queremos comentar que nuestro mercado en un 70% es norteamericano y con muy buenos comentarios sobre la estancia en el Hotel, lamentamos que no disfrutará de gran manera, pero de igual forma le invitamos a que nos visite de nuevo y rectificar nuestra calidad que nos caracteriza.

Agradeciéndole mucho,

La Gerencia
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Albany, New York
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 February 2014

I LOVED this property! It's right on the beach, which is a great place to watch surfers. It's not safe for swimming because of the rip-tides being so strong there. However, it's a great beach to walk. The food was PHENOMENAL. The dining area is outdoors and overlooks the water. There were two pools. The swim-up bar was not in service when I was there, but there was a bar right next to it that was. The room was large, the air conditioner worked great, and the bathroom was clean. My deck overlooked the pool and the beach. Great view. The staff was friendly and welcoming. Everyone I saw said hello. I would stay here again in a heartbeat.

Room Tip: Ask for a beach view. There are two buildings and one doesn't look over the water at all.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bateach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerrazaPacifico, Director de Relaciones con Clientes at Terraza del Pacifico, responded to this review, 4 March 2014
Google Translation
Hola, Buen día!

Agradecemos mucho su comentario y nos parece genial que haya disfrutado nuestro hotel.
La ubicación del Hotel tiene un valor agregado que solo se comprende cuando se está ahí… La playa hermosa nos da la tranquilidad que necesitamos.

Nos mantenemos a sus órdenes y esperamos nos visite muy pronto.

Saludos,

Hotel Terraza del Pacífico
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Dublin, Ohio
Level 5 Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 January 2014

The beach views and the beach are fantastic! Our rooms were clean with and OK-working AC and good showers. The property itself is very dated and not in a charming way. It can definitely use some updates since the beach area around is was beautiful. Black sand, great waves to swim (but not directly near the hotel - you will need to go a bit away to catch some great waves in the warmest Pacific water I have ever experienced!

We saw Scarlett Macaws and they were such a pleasure to see in the mornings.

We were here as part of an OAT tour group and the buffet and staff were good and friendly.

Room Tip: The even numbered rooms on the top floor provide good views of the ocean.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AYoungOnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerrazaPacifico, Director de Relaciones con Clientes at Terraza del Pacifico, responded to this review, 27 February 2014
Thank for visit us. We try to do the best for our visitors.

Hotel Terraza del Pacifico have lucky because the position: around the mountain and closer to the beach. One of the best beach for surfing.

We hope you come back soon!!
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Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 December 2013 via mobile

This place was disgusting. They were rude right at the get go. There were ants in the room, bugs on the comforters and lizards in the room. The safe didn't work , they said they would send someone right up and no one ever came. The shower was broken, they again said they would send someone up and no one ever came. Lastly, the pool with the swim up bar had a disgusting film on it. Don't stay here!!!

Stayed December 2013, travelled with friends
Helpful?
Thank GregD7203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston, ma
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 October 2013

We stayed here on an OAT tour for 2 nights. If your tour is bringing your here - protest it before you leave for your trip!! It presents nicely from the outside - landscaping - pool - beautiful view of the ocean surf. So check in - and take a closer look! Rooms are very shabby. Bathrooms are atrocious! Plug in bathroom was broken and sunk into the wall. You had to string the electric cord from the hairdryer across the room to use the dryer. The whole bathroom flooded with every shower since the shower door would not close. Floor was all broken apart. Lighting was horrible in both rooms.....the bedspread on the bed was DISGUSTING! I do not mean just old - I mean FILTHY!! So gross! There were NO blankets to be had anywhere. The restaurant was fairly good - there was no entertainment at all. You could not swim at this beach since it was too rough and dangerous....a definite tease to be there but not be able to get in the water.
NOW - for the WORST PART! I was robbed along with 5 others on my tour by the FRONT DESK STAFF....who robbed a substantial amount of money from our wallets and waist packs that were placed for safekeeping in the hotel safe. We would have been better off placing our money in a sock in our room! We are still waiting for reimbursement. OAT says they will make good on it and tried to make us feel better by saying that guy would be fired.
Big deal! They need to STOP using this hotel. I will also address with with OAT.
I also got clusters of bites on my legs and feet while sleeping in the bed. Not sure if it was fleas or what but they are still itchy days later.

Too bad this had to happen on the last night of a wonderful 2 week adventure - it was a real bummer. This place is a dump - stay away!!

Room Tip: I cannot believe there are any good rooms in this place!!
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank inmancg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Terraza del Pacifico

Property: Terraza del Pacifico
Address: 3 km south of El Arroyo gas station onthe way to Quepos,, Playa Hermosa 4023, Costa Rica
Region: Costa Rica > Province of Puntarenas > Playa Hermosa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Playa Hermosa
Price Range (Based on Average Rates): £
Hotel Class:3 star — Terraza del Pacifico 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Terraza Del Pacifico Hotel Playa Hermosa
Terraza Del Pacifico Playa Hermosa

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