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All reviewsholiday parkpool staffcrazy golfentertainment teammonth old babylittle boylong weekendkids and adultsmini golfoffice staffjust returned from a night staylovely caravangreat weekendshop on sitelaurenarcadebreak
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Reviewed 27 October 2017

We arrived without any expectations and found to our delight that the caravan was clean, had good facilities and no real issues. There was a problem with the fridge ( which turned out to be our mistake - not seeing the button to push for on) and the maintanance staff came immediately to swop the fridge. Any time I had a question or issue, the office staff were most helpful and all was dealt with within a short space of time. We were with 2 small children and the facilities - indoor pool, mini- golf, playground and evening activities were enough for them. They were not interested in the arcade and we bought our own food so did not need the bar. There were only a limited items for sale at the shop so we needed to go out for bits and pieces. It was nicely quiet and each day we went out to a beach and the kids enjoyed picking up shells etc. We were lucky with the weather which helped. We thought it was good value for the price we paid. 3 Adults and 2 small children in one caravan.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank DavidTBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServicePR, Guest Relations Manager at Parkdean Resorts - Ashcroft Coast Holiday Park, responded to this reviewResponded 16 January 2018

Hi there,

Thank you for leaving this review.

We are so pleased to hear that you had a great time :-)

We are glad that any issues you reported were promptly rectified, and we are sorry for any initial inconvenience caused.

We hope to see you back again soon!

^Jamie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

Just returned from a 7 night stay here.
Low points.. caravan stunk like fags, dogs and body odour, and was quite dirty when we arrived, obviously rushed the cleaning to get it ready. But with a bit of fabreeze, a squirt of bleach and a sweeping brush, it was all fixed. Just not the way I want to start my holiday.
Good points... Food in the club house was really nice and at a good price.
Staff really friendly, helpful and welcoming.
Loved the entertainment team, the man in the DJ box and the man who did the entertainment.
The club house was absolutely dead, felt so sorry for the poor lad who had to sit on the stage reading bed time stories to just 3 children... 2 of them mine, and then get his bunny costume on and dance around.
They really tried to entertain, even though there were just 3 families in the bar.
We had a great time.

The park is clean, secure, there's lots of parking, an arcade, crazy golf, swimming, a park, basketball court, launderette and a bar serving great priced food and drink.

It's a really lovely place, but there's absolutely nothing to do in the area.
We came with young children who wanted arcades, toy shops, sweet shops and lots off fun activities.
It's a really quiet place, better suited to people who want a nice quiet get away and break from a fast pace of life.

Stayed: October 2017, travelled with family
Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServicePR, Guest Relations Manager at Parkdean Resorts - Ashcroft Coast Holiday Park, responded to this reviewResponded 16 January 2018

Hi there,

Where we are pleased to hear that you had a great time overall, we are so sorry to learn of the issues with your accommodation.

Please remember that the reception team are always on hand to help you during your stay, and they would have been more than prepared to re-clean your accommodation for you. We are so sorry for the inconvenience this caused you.

We hope to see you back again soon!

^Jamie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Very well maintained caravan. Park was well maintained but lighting on pathways needs attention. Resturant and showbar was clean and food good and reasonably priced, 2 breakfasts for £5.99 and 2 meals for £6.99.Crazy golf was free and the pool was a decent size and clean. The arcade has the usual arcade games in. The only real let down was the lack of a shop, which is desperately needed as the shops are a good drive away..the staff are all friendly and very helpful...Charlie and Josh from the entertainment crew were brilliant!

Stayed: October 2017, travelled with family
Thank Hcc1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServicePR, Guest Relations Manager at Parkdean Resorts - Ashcroft Coast Holiday Park, responded to this reviewResponded 4 October 2017

Hi there.

Thank you for your lovely review.

We are so happy to hear that you had a wonderful time!

I will share your recommendations for a shop, and for improving the pathways with the management team at Ashcroft Coast.

We hope to see you back again soon :-)

^Jamie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017

In our lives we had our fair share of stays in holiday homes all over the world, but we never experienced anything like Ashcroft Coast. 1/3 of the sofa is broken (can't sit there), the pillows, duvet and linen stained, dirty cooking pans, matrasses you don't even want to think about what the stains are. Even the curtains are stained (how you manage that we cannot imagine). The single beds are very small (both in length as in width), but that seems to be normal in the UK.

We really aren't that picky. Mostly a reasonable comfortable bed, a private bathroom and clean accommodation is sufficient. So we will (have to) make it work with the sofa, the beds and everything else. And we will be out most of the day (at least, we now will be). Asked for a pet free non smoking caravan but have our doubts if it is pet free (or non smoking) too.

The worst part is that one in our party has difficulties walking so of course we did mention this before booking (through an agent). Still there are no possibilities of parking the car close to the caravan. A caravan closer to the central parking would have been much more pleasant but they were "fully booked" so no alternatives available. Question is who messed up with this: the agent (who also booked two different caravans in other parks and there were no problems whatsoever) or Ashcroft Coast?

We also mentioned upfront that we would be using 2 bedrooms, but only the double bed was made and there was no other linen in the caravan. Luckily the reception was not closed yet so we could get another set of linen. But this made our stay less enjoyable having to make the beds, clean the kitchenware etc.

So be warned: do spend a little more money and book elsewhere. At Ashcroft Coast you get what you pay for (or even less). We certainly wished we had booked somewhere else.

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Conny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServicePR, Guest Relations Manager at Parkdean Resorts - Ashcroft Coast Holiday Park, responded to this reviewResponded 4 October 2017

Hi there.

Thank you for taking the time to share this review.

We are so sorry to hear of the issues with your accommodation, and that you were disappointed with your holiday.

Please do not hesitate to contact us further to discuss your concerns, and to allow us to rectify this for you. We are sorry for any upset caused.

Should you decide not to return to Ashcroft Coast again in the future, we do have 72 other holiday parks to choose from.

^Jamie

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Reviewed 18 September 2017

family get together for our grandsons 5th birthday so ages ranged from 5 to 63 and I must say there was something for everyone. We all had a thoroughly great time the staff were lovely couldnt do enough to help and seemed to really enjoy working there. The entertainment was very good food was good and the pool sauna and hot tub most enjoyable. The lovely relaxed atmosphere made it feel as if it was a privately owned park run by people who had pride in what they did so many thanks for a truly enjoyable stay.

Stayed: September 2017, travelled with family
Thank paula a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServicePR, Guest Relations Manager at Parkdean Resorts - Ashcroft Coast Holiday Park, responded to this reviewResponded 4 October 2017

Hi there.

Thank you for taking the time to post this kind review.

We are so happy to hear that you had a wonderful time, and that you enjoyed both the food and entertainment :-)

We hope to see you back again soon!

^Jamie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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