Absolutely shocking service. We got a pair of £55 shoes in June, the heel was coming away and we went back to exchange them as that should not happen in that short time. We were 'greeted' by an unfriendly and unhelpful sales assistant,. She said to come back when the manager was in the next day, we had already travelled 40 minutes. If she couldn't deal with returns why was she on her own?
That sales assistant was in the wrong job as she had no people skills and was so rude! In the end she pretended to ring the manager to ask, but clearly didn't as was only gone for two minutes. She said something about paying to reheel, why should you have to reheel a pair of shoes that have had minimum use and are less than six months old? If they expect that they should make their shoes cheaper! My husband's last pair lasted over two years! You can clearly see that is a fault as he doesn't use them much and has an office job and he takes care of his shoes. Her attitude was appalling!
Would not shop here ever again. Luckily customer services sorted us out!
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