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“Quality of food has dropped”

Restaurante Portarade
Ranked #5 of 54 Restaurants in Ferragudo
Certificate of Excellence
Price range: US$4 - US$24
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Restaurant details
Dining options: Lunch, Dinner, After-hours, Breakfast, Delivery, Reservations
Description: A warm and friendly welcome awaits you at this beautiful restaurant in the heart of Ferragudo. Popular year round 1~2~3 lunch special at 8,50, 10,00 and 11.50 Euros,served 12.00 To 15.00 Hours. Dinner menu served from 17.30 Until 22.30 In peak season (hours and days vary in November, December and January)
Reviewed 3 July 2014

We had an evening meal here recently and have been eating here since 2007. In our opinion the quality of food has gone downhill in order to keep the prices keen. The food was distinctly ordinary and when we had a problem with one of the dinners the hosts didn't appear to be interested. Our waitress was very good and did offer a replacement meal but we chose not to bother. Having been clients here for several years it would have been nice for the owners to resolve the problem. In the end we did have the price of this meal removed from the bill but we have decided that we wouldn't be in a hurry to revisit for an evening meal. On the other hand they do offer an excellent set price lunch deal and are always very busy. Tip to the hosts, smile more and offer better customer service.

Thank Travelmad-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantePortarade, Owner at Restaurante Portarade, responded to this reviewResponded 6 July 2014

Hello from Portarade

It is always disappointing to read a review which reflects a poor experience. Unfortunately for you and your family is is not the first time you have left our restaurant disappointed (Ref: Cheap Frozen....September 2011). Having read your other reviews, Fim do Mundo would appear to be your restaurant of choice....good food and fantastic hosts (we know them well).

The Mermaids Treasure meal which was the subject of your complaint (several bones in a boneless dish) was discounted from the bill and it was your choice not to take a replacement meal. We are pleased to hear you felt the staff handled themselves correctly.

I apologise if you felt neglected by the owners but it is not always possible to speak with everyone. As for "smiling", your point is noted. When my partners ex husband is dying of cancer it is not always possible to appear happy and jolly....but we will try harder.

On a more positive note, we see that you think our set menu lunch offers good value.

If you do decide to return in the future we trust we can improve all aspects of our product.

Best wishes.

Andrew C and Helena (Portarade)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (594)
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318 - 322 of 594 reviews

Reviewed 30 June 2014 via mobile

This Restaurant is very busy for good reason. They are victims of their own success. The €9.50 set lunch is fantastic value for an amazing price. We were 4 handed, all had different and there were no complaints. The staff are friendly and give great service. Despite the heavy demand for tables we were not hurried. Well worth a visit.

Thank IJC3011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantePortarade, Owner at Restaurante Portarade, responded to this reviewResponded 17 July 2015

Hi

We pride ourselves on offering a good product......thanks for your review.

Andrew and Helena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

I have been to this restaurant quite a few times & have NEVER been disappointed, the food is excellent & very good value. It is in the main square & has ample outside seating.

Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantePortarade, Owner at Restaurante Portarade, responded to this reviewResponded 24 July 2015

Allan

I've made a commitment to acknowledge every review...........thanks for this one.

Nice to see you both the other day and hopefully see you soon

Apologies for not responding sooner

Andrew and Helena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

If you want to have excellent food, at a reasonable price but in the centre of the action try this restaurant. It is in the main square of Ferragudo, always busy but with the efficient service table bookings are not required. A great menu with something for all. Superb steaks, fish and Italian dishes. Give it a try you will not be disappointed.

Thank Rio W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantePortarade, Owner at Restaurante Portarade, responded to this reviewResponded 24 July 2015

Hi to Edinburgh

Exquisite sounds good to me!

Your review is a pleasure to read and we trust others take heed of your sound advice!

Sincere apologies for not responding earlier.

Best wishes

Andrew and Helena (and The Team)

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Reviewed 13 June 2014

Enjoyed a nice meal here. Lots to choose from on the menu and staff were very friendly. Best in Ferragudo main square for dining inside.

Thank Kenners82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantePortarade, Owner at Restaurante Portarade, responded to this reviewResponded 24 July 2015

Hi

Apologies for not responding sooner...........great review......so many thanks.

Andrew and Helena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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