The best thing about this hotel was its proximity to the ferry to/from Faial. The room was fine, but the setting is not very good. I had a balcony but there was nothing to compel my using it and the patio chairs were dirty. The breakfast buffet was okay, but it must have been better when others were there because it was nothing so that would otherwise make me comment on it. Unfortunately the thing that displeased me the most was how unpleasant and non-customer focused both the front desk staff and especially the bartender were. I have never experienced that level of poor service in the Azores before. Fortunately it was not the typical attitude on Pico.
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- Also Known As:
- Hotel Caravelas Pico, Azores - Madalena