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“I love my dog but.........”
Review of The Moonraker

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The Moonraker
Ranked #1 of 4 Hotels in Trowbridge
Certificate of Excellence
Reviewed 19 December 2013

Called this evening to see if the hotel took dogs. I was told yes at a charge of £20. I asked if that was per stay or per night and was told it was per night!!!!

Hotel looked lovely and I really wanted to book, but the dog comes too or we don't go. We love our dog but paying £20 per night ..... This seems more of a prohibitive charge rather than a 'we welcome dogs' extra charge. I understand the need to charge extra for guests who have dogs, but most hotels we have stayed in have rooms set aside specifically for guests who bring their canine family members. The room is only going to be completely cleaned at the end of the stay so am not sure why the charge is per night.

It's a shame but this is one hotel we won't be visiting.

Stayed: December 2013, travelled as a couple
4  Thank devonbeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OwnerOldManor, Owner at The Moonraker, responded to this reviewResponded 21 December 2013

It's £20 per stay not £20 per night for dogs at the old manor

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508 - 514 of 988 reviews

Reviewed 8 December 2013

This is somewhere we will go again. The food and service were excellent - the evening meal in all respects was fantastic and the staff were warm and engaging with genuine, great personalities and just good to be around. After a long drive, we were tired and so were ready to be looked after and feel special - we weren't disappointed. One reason we don't give it 5 out of 5 was the bathroom in our room (no 4), had a small window which was too close for comfort to the lounge area adjacent to the restaurant. The second reason, and some might think this picky, for non-meat eaters there could have been more choice. Compared to the evening meal, the breakfast was not to the same standard ie a little 'egg' heavy and the bread was not homemade and kippers would have been a nice option. But, overall we had a lovely, relaxing stay at a beautiful and characterful hotel and if this is what the new owners are capable of in just a few months, then they know what they're doing and we wish them every success. We will be back!

  • Stayed: December 2013, travelled as a couple
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2  Thank Pattihogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Recently taken over by enthusiastic young couple who have employed a great chef and very helpful staff. Lovely, imaginative food with a little something extra, would highly recommend.
Spacious restaurant with quirky and cosy bar area.

  • Stayed: November 2013, travelled as a couple
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2  Thank chris458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

I visited the Old Manor for dinner when staying with friends for the weekend. They live locally and had heard about the new chef, so wanted to try it out. The Old Manor is a lovely looking building from the outside, and inside it doesn't disappoint - full of character, and it is clear a lot of thought has gone in to the decor. We were a party of four and all ate different meals - all of which were fabulous. The home smoked salmon deserves a special mention, there was no way I was going to share that! The staff were helpful and attentive, without being over the top, and after the dinner suggested we move over to the sofas at the end of the restaurant for coffee - which was nice. Although I can't feedback on the bedrooms, the communal parts of the hotel were all very welcoming.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with this hotel
Thank surreyjo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

Having read the reviews we booked during the week to stay Saturday night, the only room available was a standard which would have been a good size single but was a pokey double, the bathroom whilst clean was in dire need of updating, the bedding was of high quality but the bed (not mattress) needs replacing. Couple of niggles, dinner was good although serving the treacle tart straight from the fridge was unpleasant, I requested it be warmed so it was duly taken away and some 10 seconds later was returned fresh from the microwave, the edges were tepid, the inside still chilled. The bill was a surprise too, we apparently drank 17 bottles of wine which isn't bad going for table of two - feel this should have been picked up on. Words of wisdom, avoid room 16, we were kept awake by people talking outside the window - kitchen staff (?) and then in the early morning was woken by an engine type noise, I thought it was a car but it wasn't, possibly kitchen or laundry related.

  • Stayed: November 2013, travelled as a couple
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2  Thank mumof2NearLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

A lovely building in a beautiful setting near so many places worth exploring. The food was amazing and the staff bend over backwards and are amazing. The chef offered us 4 mains rather than the one on offer as we were vegetarian and even offered to shop for extra ingredients if we wanted something different the following night!
The fire in the lounge area was very welcome on such a dark miserable night and the bed was lovely and firm with stunning bedding.
Don't go here if you want somewhere uniform and corporate but do go if you love somewhere with character & quirky touches.
We felt it was real value for money, but be prepared to wear sensible shoes if it is or has been raining as the parking area is mucky, maybe they should consider chippings, especially with weddings etc and some extra lighting in the car park would be helpful, but overall a really lovely weekend!

  • Stayed: November 2013, travelled as a couple
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2  Thank clarebearcardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

My friendly asked me to organise her 40th birthday celebration. Being American she didn't want to stay in a large chain she "wanted a quaint hotel with a old style feel and a bar that was warm and cosy". The Old Manor fitted the bill exactly. The staff from the reception through to the restaurant were friendly, helpful and accommodating. Our group comprised of 16 people travelling from different areas of the UK and the kitchen very kindly stayed open so they could freshly cook food for those arriving late. The food was excellent in the restaurant so worth seeing if you can get the offer which they run for the evening meal to be included. The team also accommodated our request for a wine tasting. Tristan from Bristol Wine Company arranged a tasting in the hotels drawing room which was excellent also. So if you fancy a change of scene, need a bit of R&R in front of a roaring fire then the Manor Hotel is an excellent choice.

Room Tip: Every room is different some are better than others so ask the hotel and if they can accommodate you...
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  • Stayed: November 2013, travelled with friends
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Thank Kon1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Moonraker

Address: 1 Trowle | Trowle Common, Trowbridge BA14 9BL, England (Formerly Old Manor Hotel)
Region: United Kingdom > England > Wiltshire > Trowbridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Trowbridge
Price Range: £66 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Moonraker 3*
Number of rooms: 21
Official Description (provided by the hotel):
The Moonraker hotel, a grade 2 listed 21 bedrooms Manor house situated on the outskirts of Bradford on Avon/ Trowbridge and a 15 minute drive from the Bath Spa. Mentioned in the Domesday book as being part of the Abbess of Glastonbury's estate, the Manor house was originally build in Queen Ann Style before being upgraded in the 17th century to Bath stone. Purchased by Tudor & Lucy Hopkins in July 2013 the hotel has undergone a full refurbishment including transforming the restaurant into a relaxed informal dining space. Head Chef Matthew Briddon (River cafe, Paul Heathcotes) joined the team in September 2013 and has created menus around the hotels kitchen garden and onsite smokery. Nine bee hives provide the hotel honey and rare breed pigs live on the grounds. Kathy Lette (writer and author) stayed at The Old Manor and wrote an article for the Express where she said: 'The bedrooms, with their four poster beds and wide wooden roof beams, are so Jane Austen-esque I kept expecting Mr Darcy to get down on bended knee' The Moonraker oozes old world charm and is a relaxed cotsworld escape with some of the UK's top attractions on its doorstep. ... more   less 
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Also Known As:
Hotel Old Manor
The Moonraker Trowbridge, Wiltshire

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